Hot Springs Resort and Spa

Hot Springs Resort and Spa

Hot Springs Resort and Spa
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4.0
380 条点评
极佳
173
非常好
122
一般
50
较差
23
很糟糕
12

Anonymous
3 条分享
2022年5月 • 独自旅游
Wish I could leave a zero. I just filled out yelp and and another and don't want to give the long one again. Ease check yelp. Room picture was not the room. Room is ugly. Staff was very rude and did not appear to know anything about the place. Maybe the cabins are better but our suite was just horrible and ugly. Again, terribly rude people who did not seem to know anyth8ng when we politely asked for help. No towels supplied at spa.
撰写日期:2022年5月8日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

azulenavarre
新墨西哥拉斯克鲁塞斯2 条分享
First off, I did not stay in the hotel. Whenever I come up to Asheville from Florida the first thing I like to do is hit the tubs. Last time I was up here there was a problem and they weren't open so I truly was looking forward to this trip. First off, I am not a "Karen." I understand that things happen beyond the control of staff and management but I do expect civility and customer service. We had reservations on a day when the entire town was under a power outage. No one's fault. No one called us, however to warn us. The man who greeted us gave a half hearted attempt to say that he called everyone but no. He did not. The power went out the night before and we got there at 3:45. Plenty of time. We asked if we could perhaps make a reservation for the next day and he said the Internet was down. I suggested he make a pencil and paper list. Got a snarky reply. So we got back into the car (we are lively ladies in our sixties) when a young couple showed up. Not only did he bend over backwards to be nice to them, he offered to try and fit them in later in the day. Well, let it slide, he is stressed. We came back an hour or so later and got the same run around and snarky treatment. There were many cars in the parking lot but I won't speculate as to why. The facilities are lovely and we will come back but I am hoping this review will bring a change in attitude towards customers.
撰写日期:2021年10月27日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Traderjoey
伊利诺伊州芝加哥723 条分享
2021年9月 • 夫妻情侣
Relaxing way to spend an hour. Mineral water felt great, before and after. Wish they had towel service. Decent views. Friendly people. Some bathers not mindful of “quiet time”, but luckily they weren’t near us or that would have been tough to listen to.
撰写日期:2021年9月6日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

mosquitofever
哥伦比亚特区华盛顿特区25 条分享
I did not stay in the hotel, though I might consider it in the future. The grounds themselves are very casual, in a welcome way. It's historic and natural vs. the level of overdone most resorts, historic or not, tend to sway. For example, I've also "taken the waters" at the Greenbrier...and while lovely, this is more my pace after a day of hiking. I spoiled myself with the Premium Tub, which was exactly the one referenced on the website, with an amazing view of the river and a fire pit table. I was unsure what the weather would be like, but my dreams were answered - it was a damp and mildly chilly day, so the combination of the tub and fire pit were heavenly. They will only check you 10-15 minutes before your tub reservation, so if you aren't staying there, checkout the town or wander around the grounds while you wait. The check-in process was easy. They have changing rooms, but I didn't bother - your tub "cabin" is very private from the resort and the river is what it is. You are escorted over and the tub and process are explained well, they will knock 5 minutes before your time is up so that you can get ready to go. I also asked about the history of the place, and abandoned pool, on the walk over to my tub and my escort was great about sharing. The soak itself is warm, not hot, which makes the 90 minutes a more realistic goal. My tub had jets, but the noise took away from the experience, for me, so I just leaned back and relaxed. Bring a towel. Really great end to my day en route between the Virginia Creeper Trail and Asheville.
撰写日期:2021年6月9日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Coastal349586
卡罗莱纳州Hot Springs28 条分享
2021年4月 • 家庭
We rented the Serenity mineral soak tub overlooking the spring creek river. The resort is very simple and has a lot of privacy. We went there twice during our vacation just to soak our tired body from hiking.
撰写日期:2021年4月9日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

leopardcity14
卡罗莱纳州Cedar Point37 条分享
2021年4月 • 好友
The staff was very friendly and the history of the place is really interesting but I’m afraid that’s where the two stars come from and the positive ends. The water just isn’t hot. It was 99 and apparently according to staff cooler because of recent rains. It was advertised as being 102-104. I do not enjoy lukewarm water. If the minerals are good for my skin and I feel some kind of magical change tomorrow maybe I’ll add a star but I feel that the name “Hot Springs” is rather misleading. One should not be cold and shivering in the “hot springs”. It was not a very cold day but my friends and I were still cold and confused. Had I known I was paying to sit for an hour to be cold, wondering why the water was not hot, I would have found a better way to spend my money.
撰写日期:2021年4月5日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

VegGirlSanDiego
San Diego9 条分享
2021年4月 • 好友
This place has a great setup, but the water is NOT hot! Warm/tepid at best. I visited on a cold spring afternoon and the wind was so cold, and the water was not warm enough to be nice. We left early, because we were too cold. It’s a shame they don’t heat up the water more! Then this place would be ten stars due to privacy and location.
撰写日期:2021年4月3日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

scooter03
卡罗莱纳州Welcome21 条分享
2021年3月 • 夫妻情侣
So relaxing! The gentleman that walked us to our tub was so nice. He was very knowledgeable about the history of the spa and answered all of my questions. The tub was private and everything was clean.
撰写日期:2021年3月7日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Jeana H
田纳西Greeneville7 条分享
2021年2月 • 夫妻情侣
We caught a lovely 55 degree day around 5 pm. We had warm sun setting. We arrived with fire going and heated seated area. Bottled water in the mini fridge. Highly recommend this experience.
撰写日期:2021年2月23日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

LSurrett
Knoxville, Tennessee47 条分享
2020年12月
We've been there before in non-Covid time, but I wanted to provide an update on how things are going during Covid. Only spas are available, no massages or spa treatments. Appointment only and very limited. Limited #s in the office. No fire pits open to prevent congregating and social contact. Other than those things, the experience was much the same. Tub time was the same, temp was great (especially in Dec).
撰写日期:2021年1月4日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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