Velvet Tango Room
Velvet Tango Room
4
下午4:00 - 上午1:00
星期一
下午4:00 - 上午1:00
星期二
下午4:00 - 上午1:00
星期三
下午4:00 - 上午1:00
星期四
下午4:00 - 上午1:00
星期五
下午4:00 - 上午1:00
星期六
下午6:00 - 上午1:00
来自旅行者的点评
Do not host an event here!
1.0 分,共 5 分2024年3月
这是一个美丽的场所,提供美味的鸡尾酒。我不建议在这里举办活动。 首先我要说的是我从芝加哥和纽约搬到了克利夫兰。我非常欣赏和尊重夜生活行业。我知道他们工作很努力,而且我曾与一些优秀的人合作在全球各地举办活动。不幸的是,我在这里的经历很糟糕。 首先,我的联系人汤米(Tommy)反应迟钝。策划活动需要工作和时间。我有朋友和家人从外地飞来。有些人为我改变了工作安排。我好几个星期都联系不上酒吧里的任何人,一旦联系上,我就收到了 Tommy 的简短回复,以至于我不得不在 Instagram 上给酒吧的账户发消息,要求 Tommy 回复。 其次,Tommy 告诉我举办私人活动的人数限制为 20 人。我的小组是 16 点。活动前几天,我给 Tommy 发了消息,询问我是否可以添加 2 个人(总共 18 人)。我说我完全理解如果这是不可能的,因为这是临时通知。我收到回复说“我希望你把这件事保密”和“这让我压力很大。 ”我善意地回答说“好……”是你告诉我人数限制为 20 人的!我非常愿意预订私人活动(老实说我更喜欢它)。此外,告诉你的客户他们的活动给你带来了压力,这很奇怪。我向他保证我们都是 30 多岁的善良专业人士。这是一次非常奇怪和不专业的交流。 活动前一天,我收到酒吧发来的短信,说我有 2 小时的时间限制,并且每人至少喝 2 杯。这让我很恼火,因为我提前几周特意询问汤米,在我们的一次交流中我的预订是否有时间限制……他说没有。 2 杯饮料的限制不是问题……但这是他们在最初预订活动时需要告诉客户的事情。 活动当天,我们最初坐在另一张桌子上,这张桌子对于我的团队来说不够大。我桌上还有另一场聚会即将结束。最初这很好,因为我的一些客人迟到了,而且我也知道结账可能需要一些时间。很快就到了大约半小时,我问是什么耽搁了……特别是因为我前一天收到的短信说我至少有 2 小时的时间。我的客人越来越多,座位并不理想。我与经理和活动策划者进行了交谈,他们很友善,并且不知道我与汤米的大部分交流。 当我和他们交谈时,我得知他们都以为我说我不想出租包间。这才是真正让我感动的,因为我很想拥有整个房间。我无法预订的原因是 Tommy 说最少人数为 20 人!我不喜欢被诬陷为试图逃避不付租金的人。 当我们搬到我的桌子旁时,座位再次不理想。那里只能容纳 13 个人,而我的聚会是 16 人。此时我们就站在吧台边。 鸡尾酒很棒,我想澄清的是,其他工作人员都很友善,也很抱歉。整个局面都落在汤米身上。他非常不专业,而且很不善于与我自己和酒吧工作人员沟通。 就像我说的,我非常欣赏这个行业。任何认识我的人都可以为我作证,并说我从不吝惜补偿。他们还可以告诉你,我花了很多力气才写出差评。但我不喜欢被诬陷为一个无阶级的恶魔,试图通过不租场地来逃脱惩罚。我不喜欢在活动当晚被视为事后诸葛亮。 如果有人读到这篇文章并想要我的交流证据,我有我与汤米对话的屏幕截图。我确信从长远来看,一个心烦意乱的客户不会改变太多。不管怎样,我最后想说的是,疏远年轻专业人士可能不是一个好游戏。

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区域: Shaker Square
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4.0
4.0 分,共 5 分39 条点评
极佳
25
非常好
7
一般
2
较差
1
很糟糕
4

s_put14
44 条分享
1.0 分,共 5 分
2024年3月 • 好友
This is a beautiful venue with great cocktails. I would not recommend hosting an event here.

Let me preface by saying I moved to Cleveland from Chicago and NYC. I have great appreciation and respect for the nightlife industry. I know they work hard and I’ve worked with some great people to host events around the globe. Unfortunately, my experience here was poor.

First, my point of contact named Tommy was very unresponsive. Planning an event takes work and time. I had friends and family flying in from out of town. Some people changed their work schedules for me. I couldn’t get a hold of anyone from the bar for weeks and once I did, I got shotty responses from Tommy to the point where I had to go on Instagram and message the the bar’s account asking for a response from Tommy.

Second, I was told by Tommy that there was a 20 person limit to host a private event. My group was at 16. A couple days before my event I messaged Tommy and asked if I can add 2 people (total 18). I said I fully understand if this isn’t possible, as it is short notice. I got a response back saying “I wish you just made this private” and “this is stressing me out.” I kindly responded saying well….you were the one who told me there was a 20 person limit! I was more than willing to book a private event (honestly I would have preferred it). In addition, it is strange to tell your clients that their event is stressing you out. I reassured him that we are kind professionals in our 30s. It was a very strange and unprofessional exchange.

The day before my event I got a text from the bar saying I have a 2 hour limit and a 2 drink minimum per person. This irked me because I specifically asked Tommy if there was a time limit on my reservations in one of our exchanges weeks in advance…and he said no. And the 2 drink limit wasn’t a problem…but this is something they need to tell their clients when they initially reserve the event.

On the day of the event, we were initially seated in a different table that wasn’t large enough for my group. There was another party at my table that was closing out. This was fine initially as some of my guests were running late, and I also understand closing out can take some time. Soon it got to be about a half hour in, and I asked what the hold up was…especially because of the text I got the previous day saying I have a 2 hour minimum. More of my guests were arriving and the seating was not ideal. I spoke with the manager and the event planner who were kind and unaware of most of my exchange with Tommy.

As I spoke to them, I learned that both of them were under the impression that I said I did not want to rent out the private room. This was what really got to me, because I would have LOVED to have the whole room to myself. The reason I couldn’t book it was because Tommy said there was a 20 person minimum! I did not appreciate being framed as someone who was trying to get away with not paying the rental fee.

Once we moved to my table, once again the seating was not ideal. There was only room for 13 people to sit and my party was at 16. At this point we just stood by the bar.

The cocktails were great and I want to make it clear that the rest of the staff were kind and apologetic. This whole situation falls on Tommy. He was very unprofessional and very poor at communicating with both myself and the bar staff.

Like I said, I have great appreciation for the industry. Anyone who knows me can vouch for me and say I never hold back on compensating. They can also tell you that it takes a lot for me to write a bad review. But I did NOT appreciate being framed as a classless fiend who was trying to get away with not renting the venue. And I did not appreciate being treated like an afterthought on the night of my event.

I have screenshots of my conversation with Tommy if anyone reads this and wants proof of my exchange. I’m sure in the grand scheme of things, one upset client won’t change much. For what it’s worth, I’ll just end by saying that alienating young professionals is probably not a great game to play.
撰写日期:2024年3月11日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Carole D
4 条分享
5.0 分,共 5 分
2023年4月 • 夫妻情侣
Loved this place... the atmosphere, the soft jazz music, and most of all the cocktails! We just spent one night in Cleveland with plans to visit the Rock & Roll Hall of Fame, found this place online, decided to check it out, and so happy we did. It left a lasting impression. Enjoyed conversing with the staff who were very accommodating. This would be one of our main stops when returning to Cleveland!
撰写日期:2023年4月27日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

ArtajS
加拿大尼亚加拉大瀑布146 条分享
5.0 分,共 5 分
2018年8月 • 家庭
I am an old time patron of this facility. I worked in Cleveland some years ago and was a very regular. Have made it a point to visit every time I am back. My trips to Cleveland are planned around when I can get into VTR. If you come to Cleveland and not visit VTR, you are missing something. Amazing place. A single malt list and cocktails to die for. Service impeccable. I can’t say enough. Not cheap but worth it!!!
撰写日期:2018年12月16日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

chipRaleigh_NC
乔治亚Acworth72 条分享
5.0 分,共 5 分
2018年11月 • 夫妻情侣
OK, Tuesday may not be the best night for action packed nightlife. But we were actually looking for quiet, romantic cocktails and the Velvet Tango Room was awesome. We enjoyed the amazing drinks and the wonderful piano. When we arrived at around 9:00 we almost had the place to ourselves. Gradually more patrons arrived but we continued to enjoy the subdued ambiance. Highly recommended. The waitress comped us a beverage for moving to allow a larger group to take our space.
撰写日期:2018年11月14日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

JMH1986
加利福尼亚拉古纳尼格372 条分享
5.0 分,共 5 分
2017年7月 • 夫妻情侣
We enjoyed having drinks at the Velvet Tango Room. This speak easy bar is fabulous. They offer great cocktails and live jazz. Also, I recommend the back room for an extra special treat.
撰写日期:2018年6月29日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

The_Italian_Reviewer
佛罗里达Lakewood Ranch583 条分享
4.0 分,共 5 分
2018年6月 • 好友
From outside you would not think much about this place. When you enter, the bar is right on your left and a few tables on the right. The back room has some couches and when we went there was a band playing music. The back area is not very lit, which you could like it or not. Drinks are more expensive than usual but are very good.
撰写日期:2018年6月27日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

shleybree
113 条分享
5.0 分,共 5 分
2018年5月 • 好友
Wow! This place was busy! Our bartender was excellent. She was timely and informative. We had drinks called the Five fifteen, the Velveteen, the Royal Fizz, and the Ramos Fizz. Perfectly blended. Definitely a classier vibe: wear something respectable.
撰写日期:2018年5月28日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Ida257
阿肯色州小石城31 条分享
4.0 分,共 5 分
2017年6月 • 夫妻情侣
We had looked forward to this for months! Always wanted to go. We werent disappointed! Wonderful drinks!
撰写日期:2017年6月7日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

darrellhughes411
巴巴多斯30 条分享
1.0 分,共 5 分
2017年4月 • 夫妻情侣
Ben was the most unpleasant maître d'. He had an attitude from the start. They would not allow us to book a reservation, they made us wait 30 minutes and would not provide us a drink. When we gave each other a peck on the cheek we were told that was inappropriate? Dear Ben. Life is short and you seem to be a very unhappy individual. I hope you find a better place. Good luck with the rest of your patrons. We will not be back.
撰写日期:2017年4月22日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

ChrissyKelton
加拿大Kingsville28 条分享
4.0 分,共 5 分
2017年1月 • 好友
I have been here three times now and have been very impressed with the taste and quality of the cocktails. One thing that was different in my last visit was the service. The bartenders were very unhelpful, whereas my first two visits they spent time with the customer helping with which cocktail they may like the best. They were standoffish which seriously took away from the experience. I doubt the friends I brought there will bother going back. I will give it another try because the atmosphere is great and the cocktails are the best. I do expect top notch service when spending $18 on cocktail.
撰写日期:2017年1月30日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

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