Marengo Luxury Spa

Marengo Luxury Spa(克利夫兰)

Marengo Luxury Spa
3.5
上午10:00 - 下午7:00
星期一
上午10:00 - 下午7:00
星期二
上午10:00 - 下午7:00
星期三
上午10:00 - 下午7:00
星期四
上午10:00 - 下午7:00
星期五
上午10:00 - 下午7:00
星期六
上午9:00 - 下午6:00
来自旅行者的点评
Nightmare Massage
2018年5月
当我预约时,我要求提醒电话或沙龙未能做的文本。当我到达时,没有任何表格像其他一些水疗中心那样填写;在按摩之前,我不得不提问我的问题,而是主动提供有关我的健康和过去受伤的信息,而不是向我索取信息。 她的行为就像她很少或没有接受过培训,看起来并不专业。例如,她没有调暗灯光或关闭窗帘,如果音乐开启,我听不到它,这两者都是你期望的温泉式设置。房间里还没有配备时钟或计时器;我要求并被指控90分钟。没有计时器的好处,她突然脱口而出,感觉对她来说只有90分钟或更长时间;它甚至不到一个小时。 她完全无视我的需求,就像我表达的那样。当我告诉她我的问题和伤害,并说我需要额外的时间在我的背上打结,她看着我,就像我说外语。当她将受伤的僵硬的脖子从一边转到另一边时,她笑了几声,并说我没有和她一起工作。 当她想让我翻身时,她完全脱掉了毯子,让我完全暴露并感觉受到了侵犯。为了补充它,她问我是否伤害了躺在我的“大乳房”,而不仅仅是问我是否舒服。   我在2008年的一次事故中左膝不好。我告诉了她这件事。在没有任何警告的情况下,她很快将膝盖弯曲到背后,导致疼痛和受伤。 她甚至没有触及某些区域,例如我的手,右下臂和整个左臂。在正常的90分钟瑞典全身按摩中,有足够的时间来覆盖这些区域,甚至允许我背上额外的时间。 我付了瑞典按摩用芳香疗法,我甚至闻不到。在过去的十年里,我在几个州的许多不同的治疗师每年都进行过几次按摩,而且根据我过去的经历,她似乎并没有按照真正的按摩方式进行按摩。感觉就像她正在尝试用亚洲按摩做脊椎按摩治疗服务,也许?她也没有问我的年龄。我今年60岁以上。她扭曲和拉我的方式她可能会骨折。 当我问她肌肉的感觉时,她说她真的无法解释。大多数治疗师甚至在没有询问的情况下自愿参加这项活动,或者至少可以找到一些话题,例如“这里感觉很紧,或者你有结”。 当它结束时,她基本上称它为成功并为自己鼓掌,因为我的下背不再是受伤最严重的区域。她腿部受伤很严重我走路时很困难。当我提到我的膝盖时,她表现得好像不是问题。从那时起,我的膝盖一直在塌陷并肿胀。 我有几十次按摩,这是我第一次离开比进入时更痛苦。这是最糟糕的按摩。我想要一个很好的放松按摩;我受了折磨。

建议修改以优化页面内容。
完善此详情页
区域
地址
附近的最佳景点玩乐
餐厅
在 # 公里范围内共找到 590 个地点
景点
在 # 公里范围内共找到 149 个地点

3.5
14 条点评
极佳
7
非常好
1
一般
2
较差
1
很糟糕
3

Keaton M
印第安那Topeka238 条分享
Great Couples Massage
2019年4月 • 夫妻情侣
Wife and I recently booked and got a couples massage at Marengo. The spa itself is actually inside the Arcade, near the Hyatt hotel. The building was professional and very clean.

The massage itself was excellent. They provide robes and sandals and a nice changing room. Afterwords, they have a relaxing room to re coop and drink water / eat a snack if you want.

Overall, a very enjoyable experience. I would recommend the place to anyone who may be interested in getting a massage while in Cleveland.
撰写日期:2019年4月23日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

meowrie
pittsburgh5 条分享
Nightmare Massage
2018年5月 • 独自旅游
When I made the appointment, I requested a reminder call or text which the salon failed to do. When I did arrive, there were no forms to fill out as some other spas have; before the massage, instead of asking questions of me, I had to take the initiative to offer information about my health and past injuries instead of her soliciting the information from me.

She acted like she had little or no training and did not seem professional. For example, she did not dim the lights or close the drapes and if music was on I couldn't hear it, both of which you expect in a spa-type setting. The room also was not equipped with a clock or timer; I requested and was charged for 90 minutes. Without benefit of a timer, she suddenly blurted out that it felt like 90 minutes or more to her; it wasn't even an hour.

She completely ignored my needs as I had expressed them. When I told her my issues and injuries, and said I needed the extra time working on the knots in my back, she looked at me like I was speaking a foreign language. As she turned my injured stiff neck from side to side, she burst out in loud laughter several times and said I wasn't working with her.

When she wanted me to turn over she pulled the blanket completely off, leaving me completely exposed and feeling violated. To add to it she asked if it hurt laying on my "large breasts" instead of just asking if I was comfortable.

I have a bad left knee from an accident in 2008. I told her of this. Without warning she quickly bent this knee up behind my back, causing pain and injury.

She did not even touch some areas, such as my hands, my lower right arm, and my entire left arm. In a normal 90-minute Swedish full-body massage, there is plenty of time to cover these areas, even allowing for extra time on my back.

I paid for Swedish massage with aromatherapy, which I could not even smell. I have had several massages a year over the past ten years by many different therapists in several states, and it did not seem like she was performing real massage strokes based on my past experiences. It felt like she was trying to do chiropractic services with Asian massage, perhaps? She also did not ask my age. I am over 60. The way she was twisting and pulling at me she could have broken a bone.

When I asked her how my muscles felt, she said she really couldn't explain it. Most therapists volunteer this without even asking, or at least can find something to say like “it feels tight here or you have a knot there” when asked.

When it was over she basically called it a success and applauded herself, because my lower back was not the area that hurt the most anymore. She injured my leg so badly I had difficulty walking out. When I mentioned my knee, she acted like it wasn't a problem. Since then my knee has been collapsing and is swollen.

I have had dozens of massages and this is the first time I left in more pain than when I entered. The was the worst massage possible. I wanted a nice relaxing massage; I got tortured.
撰写日期:2018年5月8日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

ExpertTravel
美国613 条分享
Regular Customer
2018年4月 • 独自旅游
I have been a regular customer for years. Henri does great hair. He's the best in Cleveland. Olga does a wonderful face. She's a great aesthetician. The spa is quaint and cozy in a rural setting. It's set in the Arcade, which is a wonderment in itself. Come early just to enjoy the beauty of the arcade.
撰写日期:2018年4月30日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

christinajordan
堪萨斯劳伦斯103 条分享
Olga is an amazing aesthetician
2017年9月 • 商务型
I visit spas when I travel, all over the country, and Marengo is classy, inside the beautiful but almost echoing Old Arcade. Olga is exceptional, very graceful, quiet, meticulous and healing as an aesthetician. Cassie the massage therapist is also nice and adapted her skill to my arthritis and tender spots. Sharon is a lovely nail tech. For the price and for the spa to be the luxury oasis they advertise a few details would shine: staff talking together more quietly in front of guests, staff being mindful of how they smell after eating and smoking, front staff being more welcoming, offering samples and suggesting products, and more comfortable chairs in the "quiet" area.
撰写日期:2017年9月29日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

coco1182
宾夕法尼亚匹兹堡1 条分享
DON'T GO FOR MASSAGES!!!!!
2017年1月 • 独自旅游
I don't write reviews, but I see that this same masseuse has gotten bad reviews and ownership/management haven't done anything to change it. So, this is in hope that someone who is looking for a massage doesn't go here and waste their money.

My husband bought me a massage while he had a business meeting. I was excited to relax for an hour and 20 mins. I showed up five minutes prior to the massage (later than expected) start time and was immediately taken back. My masseuse, Kim, met me and showed me to an area to get changed and asked my shoe size. She got me sandals and realized that none of the lockers were stocked with robes. 10 lockers and not one had robes in them? She then asked me to go back to the lounge and wait until she stocked one with an XL robe and the sandals were two right sandals (I'm not offended by the size, but I was swimming in it, and it showed the lack of attention to detail).

Once the massage started, my masseuse asked me the standard questions about preferences and such and then conversational questions. She began with my feet, which is odd (but everyone has different techniques), and continued with conversation (odd). I promptly ended conversation to enjoy the rest of the massage. After a few minutes of silence, she then yelled out "are you ok with me massaging your face and scalp?" (I mean, ya, but do you need to yell? we are in a quiet room where I'm trying to zone out) After massaging my feet she left the room. Literally, left the room, with door open. I wanted to get up and leave. She came back, and finished the massage, which felt like a child haphazardly playing with play-dough. A lot of pushing and rubbing with little oil/lotion. (think, someone's sweaty hot palms pushing on your body). She got to my back, which is my favorite, and I couldn't wait for the massage to end.

She did use hot stones, which were a nice touch, but they weren't any better. The music was awful, with singing and someone saying "spa". (wth?)

You know when you get a massage, you feel like it is over in 20 mins? This literally felt like an.hour.and.twenty.mins.

I blame my masseuse and the manager. Kim should better trained and the manager should know what kind of massages she is giving. The manager should know what is good and what isn't and provide training if needed.
撰写日期:2017年2月4日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Kristin C
5 条分享
Worst massage of my life
2016年8月 • 独自旅游
I paid for an hour long massage and the masseuse, Kim would not stop talking about herself. This would not have been awful if she had actually continued the massage. Instead I got a 15-20 minute massage broken up over the course of an hour while she told me about growing up in Cleveland and her family. She loves to speak with her hands which is why The massage kept stopping. So disappointed. I don't take the time to spoil myself often and this was a real let down. The express pedicure I got afterwards from another employee was very good.
撰写日期:2016年8月22日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Katelin E
俄亥俄克利夫兰4 条分享
Worst Customer Service Ever
2016年4月 • 夫妻情侣
Probably the worst customer service I have had in a while. Walked in for a surprise manicure and couples massage that my boyfriend had planned earlier in the week (I didn't know what he planned right until we walked up to the spa), and right off the bat we seemed to be an inconvenience to the women at the front desk. The woman who was supposed to do my nails made it very clear that she didn't have time and that she wasn't sure she could fit me in (right in front of me) then when we walked back for her to start I asked if I could get a full set of acrylics because I have been biting my nails like crazy and they are past being helped (reason my boyfriend got me the package in the first place, I have been super stressed out) then she gave me a nasty look and said no we only have 30 minutes, so after we walk back up to the front desk, I feel bad because my boyfriend probably booked a manicure, not an appointment for a full set of nails to be put on, so the lady has the nerve to look at me and say "oh ya, a full set takes a lot longer than a manicure" with a rude tone in her voice, making us both feel stupid, of course I knew this, but my boyfriend is standing there feeling bad because he doesn't know the difference, he only wanted to surprise me with a saturday filled with pampering. Needless to say we canceled the couples massage that was supposed to be after my nail appointment, because I would rather have a sore back and nails that don't look good than to give this place his money or any time out of my day. This will probably be the first place on a list of spas that I tell people to NOT go to when they ask me if I know any good places to get a massage in Cleveland. A sweet surprise situation gone horribly wrong, due to rude women who didn't even try to help accomodate us in any way.
撰写日期:2016年4月3日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

JDOandJBA
俄亥俄克利夫兰19 条分享
Best spa I've been to!
2015年6月 • 独自旅游
I have been to this spa for manicure, pedicure, massage, and facial..all were fantastic! Two visits total and I will be back again I'm sure

The spa is a little pricier than some others but well worth it. Make sure you join their mailing list or look for coupons.

Some characteristics that set it apart from other spas I've been to:

- Massage beds are heated
- They offer to prop up your knees with a body pillow, you'd be surprised how much of a difference this makes!
- Ambiance in massage rooms is great, not much outside noise, dim lighting, and essential oils scents
- When I came for a spa day, I was offered a locker and robe. I'm not sure if this is normal spa etiquette, but it impressed me
- After services you are offered tea or lemon water. You can sit in their quiet lounge (stocked with snacks) as long as you'd like. I didn't feel like anyone was pushing me out.
- When I received a manicure/pedicure, I was allowed to bring in my own champagne (they even chilled this for me!)
- Staff was exceptional
- I received facials from two different staff members (both great). They helped me learn what products to use on my face and they weren't trying to up-sell me on products. One gave me a sample of a product from the spa, the other was kind enough to write down a list of a drugstore cleansers I may like. THIS is how you sell people. I will be back again, and I would even buy their products!

Thank you!
撰写日期:2015年7月1日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

jcoop99
宾夕法尼亚伊利90 条分享
Spa Morning
2014年12月 • 夫妻情侣
Many services, competitively priced and located right in the Arcade. Great staff and enjoyed the experience.
撰写日期:2014年12月9日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Shantel F
42 条分享
Husband's birthday getaway
Great spa very friendly, very quick service no waiting around for appointments took us straight in back to get changed for our couples massage. We have never had a massage before so we were unsure what to expect but the ladies made sure we were very relaxed, very comfortable.... We had a mani and pedi as well great job as well staff is very nice the ladies seem to work very well in pairs nice atmosphere would stop again and would recommend to a friend
撰写日期:2014年9月29日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

显示第 110 页的结果,共 14
信息遗漏或有误?
建议修改以优化页面内容。
完善此详情页