Marengo Luxury Spa
Marengo Luxury Spa
4
上午10:00 - 下午7:00
星期一
上午10:00 - 下午7:00
星期二
上午10:00 - 下午7:00
星期三
上午10:00 - 下午7:00
星期四
上午10:00 - 下午7:00
星期五
上午10:00 - 下午7:00
星期六
上午9:00 - 下午6:00
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4.0
17 条点评
极佳
10
非常好
1
一般
2
较差
1
很糟糕
3

ziggies2017
康涅狄格Redding9 条分享
2023年1月 • 独自旅游
After driving 9 hours the day before to get to Cleveland, I was so grateful to have reserved a massage at Marengo. The CBD oil massage was a gift to myself (and my back!!) Kimberly was fantastic. She is also trained in medical massage and I don’t think I have ever had a better (or more needed) massage ever. The spa is lovely, a very clean, calm, and relaxing environment. Everyone was friendly and attentive. This is a wonderful small business worth supporting.
撰写日期:2023年2月17日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

JB31787
俄亥俄Uniontown13 条分享
2022年6月
This was part of a surprise anniversary weekend for my wife and I, and believe me when I say the staff at Marengo Luxury Spa did not disappoint.

I booked the spa special for both of us (Massage, Pedicure, & Manicure) because I figured why not...I'd never had either a manicure or a pedicure so why not give it a go. Needless to say, I'm glad I did. I also made a booking 2 months in advance since we were verging on wedding/graduation season.

When the staff called to confirm our appointment, I made a point to let them know that my wife had injured her ankle and was seeing a specialist but nothing was broken. Upon arrival, her masseuse sat with her and wanted to know as much about her condition as possible. Both masseuses were wonderful and were probably a couple of the finest massages either of us had in a while (we don't go regularly, but regardless, it was much needed).

After the massages, we went straight to the pedicure line. Of course, the highlight was my first time doing it, but both my wife and my techs were incredible. Very respectful and courteous...not to mention, they were great at what they did. It actually worked out well because my wife was adamant about getting nail polish before going to dinner since she left hers at home....I think, in the end however, this was way better than a trip to CVS.

Keep up the great work, team. And, if you're in Cleveland, and looking for a day spa experience, definitely check this place out.
撰写日期:2022年6月7日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

rss1836
纽约州151 条分享
2022年2月
While my husband was in the Cleveland Clinic, I gave my daughter a gift of a massage and myself a facial. She enjoyed the massage and the facial was one of the best I ever got. They also have a hair and a nail salon. Clean, attractive.
撰写日期:2022年3月3日
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Keaton M
印第安那Topeka238 条分享
2019年4月 • 夫妻情侣
Wife and I recently booked and got a couples massage at Marengo. The spa itself is actually inside the Arcade, near the Hyatt hotel. The building was professional and very clean.

The massage itself was excellent. They provide robes and sandals and a nice changing room. Afterwords, they have a relaxing room to re coop and drink water / eat a snack if you want.

Overall, a very enjoyable experience. I would recommend the place to anyone who may be interested in getting a massage while in Cleveland.
撰写日期:2019年4月23日
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meowrie
pittsburgh5 条分享
2018年5月 • 独自旅游
When I made the appointment, I requested a reminder call or text which the salon failed to do. When I did arrive, there were no forms to fill out as some other spas have; before the massage, instead of asking questions of me, I had to take the initiative to offer information about my health and past injuries instead of her soliciting the information from me.

She acted like she had little or no training and did not seem professional. For example, she did not dim the lights or close the drapes and if music was on I couldn't hear it, both of which you expect in a spa-type setting. The room also was not equipped with a clock or timer; I requested and was charged for 90 minutes. Without benefit of a timer, she suddenly blurted out that it felt like 90 minutes or more to her; it wasn't even an hour.

She completely ignored my needs as I had expressed them. When I told her my issues and injuries, and said I needed the extra time working on the knots in my back, she looked at me like I was speaking a foreign language. As she turned my injured stiff neck from side to side, she burst out in loud laughter several times and said I wasn't working with her.

When she wanted me to turn over she pulled the blanket completely off, leaving me completely exposed and feeling violated. To add to it she asked if it hurt laying on my "large breasts" instead of just asking if I was comfortable.

I have a bad left knee from an accident in 2008. I told her of this. Without warning she quickly bent this knee up behind my back, causing pain and injury.

She did not even touch some areas, such as my hands, my lower right arm, and my entire left arm. In a normal 90-minute Swedish full-body massage, there is plenty of time to cover these areas, even allowing for extra time on my back.

I paid for Swedish massage with aromatherapy, which I could not even smell. I have had several massages a year over the past ten years by many different therapists in several states, and it did not seem like she was performing real massage strokes based on my past experiences. It felt like she was trying to do chiropractic services with Asian massage, perhaps? She also did not ask my age. I am over 60. The way she was twisting and pulling at me she could have broken a bone.

When I asked her how my muscles felt, she said she really couldn't explain it. Most therapists volunteer this without even asking, or at least can find something to say like “it feels tight here or you have a knot there” when asked.

When it was over she basically called it a success and applauded herself, because my lower back was not the area that hurt the most anymore. She injured my leg so badly I had difficulty walking out. When I mentioned my knee, she acted like it wasn't a problem. Since then my knee has been collapsing and is swollen.

I have had dozens of massages and this is the first time I left in more pain than when I entered. The was the worst massage possible. I wanted a nice relaxing massage; I got tortured.
撰写日期:2018年5月8日
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2018年4月 • 独自旅游
I have been a regular customer for years. Henri does great hair. He's the best in Cleveland. Olga does a wonderful face. She's a great aesthetician. The spa is quaint and cozy in a rural setting. It's set in the Arcade, which is a wonderment in itself. Come early just to enjoy the beauty of the arcade.
撰写日期:2018年4月30日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

christinajordan
堪萨斯劳伦斯104 条分享
2017年9月 • 商务型
I visit spas when I travel, all over the country, and Marengo is classy, inside the beautiful but almost echoing Old Arcade. Olga is exceptional, very graceful, quiet, meticulous and healing as an aesthetician. Cassie the massage therapist is also nice and adapted her skill to my arthritis and tender spots. Sharon is a lovely nail tech. For the price and for the spa to be the luxury oasis they advertise a few details would shine: staff talking together more quietly in front of guests, staff being mindful of how they smell after eating and smoking, front staff being more welcoming, offering samples and suggesting products, and more comfortable chairs in the "quiet" area.
撰写日期:2017年9月29日
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coco1182
宾夕法尼亚匹兹堡1 条分享
2017年1月 • 独自旅游
I don't write reviews, but I see that this same masseuse has gotten bad reviews and ownership/management haven't done anything to change it. So, this is in hope that someone who is looking for a massage doesn't go here and waste their money.

My husband bought me a massage while he had a business meeting. I was excited to relax for an hour and 20 mins. I showed up five minutes prior to the massage (later than expected) start time and was immediately taken back. My masseuse, Kim, met me and showed me to an area to get changed and asked my shoe size. She got me sandals and realized that none of the lockers were stocked with robes. 10 lockers and not one had robes in them? She then asked me to go back to the lounge and wait until she stocked one with an XL robe and the sandals were two right sandals (I'm not offended by the size, but I was swimming in it, and it showed the lack of attention to detail).

Once the massage started, my masseuse asked me the standard questions about preferences and such and then conversational questions. She began with my feet, which is odd (but everyone has different techniques), and continued with conversation (odd). I promptly ended conversation to enjoy the rest of the massage. After a few minutes of silence, she then yelled out "are you ok with me massaging your face and scalp?" (I mean, ya, but do you need to yell? we are in a quiet room where I'm trying to zone out) After massaging my feet she left the room. Literally, left the room, with door open. I wanted to get up and leave. She came back, and finished the massage, which felt like a child haphazardly playing with play-dough. A lot of pushing and rubbing with little oil/lotion. (think, someone's sweaty hot palms pushing on your body). She got to my back, which is my favorite, and I couldn't wait for the massage to end.

She did use hot stones, which were a nice touch, but they weren't any better. The music was awful, with singing and someone saying "spa". (wth?)

You know when you get a massage, you feel like it is over in 20 mins? This literally felt like an.hour.and.twenty.mins.

I blame my masseuse and the manager. Kim should better trained and the manager should know what kind of massages she is giving. The manager should know what is good and what isn't and provide training if needed.
撰写日期:2017年2月4日
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Kristin C
5 条分享
2016年8月 • 独自旅游
I paid for an hour long massage and the masseuse, Kim would not stop talking about herself. This would not have been awful if she had actually continued the massage. Instead I got a 15-20 minute massage broken up over the course of an hour while she told me about growing up in Cleveland and her family. She loves to speak with her hands which is why The massage kept stopping. So disappointed. I don't take the time to spoil myself often and this was a real let down. The express pedicure I got afterwards from another employee was very good.
撰写日期:2016年8月22日
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Katelin E
俄亥俄克利夫兰4 条分享
2016年4月 • 夫妻情侣
Probably the worst customer service I have had in a while. Walked in for a surprise manicure and couples massage that my boyfriend had planned earlier in the week (I didn't know what he planned right until we walked up to the spa), and right off the bat we seemed to be an inconvenience to the women at the front desk. The woman who was supposed to do my nails made it very clear that she didn't have time and that she wasn't sure she could fit me in (right in front of me) then when we walked back for her to start I asked if I could get a full set of acrylics because I have been biting my nails like crazy and they are past being helped (reason my boyfriend got me the package in the first place, I have been super stressed out) then she gave me a nasty look and said no we only have 30 minutes, so after we walk back up to the front desk, I feel bad because my boyfriend probably booked a manicure, not an appointment for a full set of nails to be put on, so the lady has the nerve to look at me and say "oh ya, a full set takes a lot longer than a manicure" with a rude tone in her voice, making us both feel stupid, of course I knew this, but my boyfriend is standing there feeling bad because he doesn't know the difference, he only wanted to surprise me with a saturday filled with pampering. Needless to say we canceled the couples massage that was supposed to be after my nail appointment, because I would rather have a sore back and nails that don't look good than to give this place his money or any time out of my day. This will probably be the first place on a list of spas that I tell people to NOT go to when they ask me if I know any good places to get a massage in Cleveland. A sweet surprise situation gone horribly wrong, due to rude women who didn't even try to help accomodate us in any way.
撰写日期:2016年4月3日
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Marengo Luxury Spa (克利夫兰) - 旅游景点点评 - Tripadvisor

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  • 一 - 五 上午10:00 - 下午7:00
  • 六 - 六 上午9:00 - 下午6:00


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