The Woodland Spa

The Woodland Spa(伯恩利)

The Woodland Spa
上午8:30 - 下午8:00
上午7:30 - 下午9:30
上午7:30 - 下午9:30
上午7:30 - 下午9:30
上午7:30 - 下午9:30
上午7:30 - 下午8:00
上午8:30 - 下午8:00
上午8:30 - 下午8:00

Tripadvisor 会将旅行者之选大奖颁发给持续获得旅行者好评,并在 Tripadvisor 位列前 10%的酒店、景点和餐厅。

1,044 条点评

英国Oswaldtwistle31 条分享
2022年5月 • 好友
We arrived at 10 am for our spa day. Plenty of parking and easy to find the spa. Bathrobes and towels are kept inside your locker which is opened by an armband. We started in the quiet zone where we just zones out for 2 hours!! Most people who came in were quiet except for 2 women who carried on an irritatingly loud conversation for far too long… I resisted the urge to ‘shhh’ them as I felt I was already turning into my mother in too many ways. We sat outside and had a drink to wake up a little before lunch.
Lunch was well organised and the food delicious. We had a young lad as our server who was super attentive- he had a name badge on but I didn’t have my glasses on. He had braces 😬. We both ordered the fish and chips with chocolate and berries with a glass of rosé which is included. The wine was nice and the food excellent. A man on the next table had the steak burger - that looked amazing. They also offer salads and fruit.
Despite our servers best persuasion (go on… have another drink… it IS Friday…) We decided to get use out of the facilities. Salt steam room, sauna and jacuzzi followed by another drink in the bar.
Unfortunately I forgot to book us a treatment in and I’d left it too late but we had a great day without getting a facial or massage.
I slept so well that night! Can’t wait to go again!
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

英国兰开夏郡35 条分享
2022年3月 • 好友
The spa is beautiful and we had an amazing stay but there are several points which I had to bring to the attention of the management.

Firstly on our arrival they could not find our booking and told me that our hotel rooms might not be available. This went on for nearly half an hour of me stood at the spa reception, eating into our day. Eventually they found that the booking had been changed into the name of one of the other guests in the party and we were allowed to enter the spa. Not a great start to my birthday!

The next issue was that on a lovely sunny day, there is not enough chairs or loungers for the amount of people booked into the spa so we had to stand around for a while and take a table inside the bar to be able to order a drink.

After about an hour we managed to get hold of 3 loungers for 8 of us to share, then later on another 2 so we had 5. When there was only 3 of us at loungers or towels and robes were removed and beds given away to other guests. I really believe that at a luxury spa you should be able to set up a base for the day as you come and go from the facilities.

The response to my complaint was also disappointing, an email response which was clearly a copy and paste job, addressed to someone else. I do not feel that Woodland value you as a customer as they think they are so popular and fully booked, that your experience doesn’t matter to them.
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

英国兰开夏郡6 条分享
2022年5月 • 好友
We visited as a group of friends for a twilight session. Very friendly and polite staff, clean facilities and lots of different areas to try. The outdoor hot tubs are fabulous!
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Angela óg G
英国曼彻斯特18 条分享
Spa was too busy. Plenty of choices for water relaxation but far too busy and not enough loungers for all the people using the spa at the times I was there.
I had a treatment and was disappointed by the time duration of it. I was supposed to have 30 minutes but only got 20 minutes, the other 10 minutes were taken up by getting ready and discussing my treatment with the therapist. Very expensive treatment for such a short time.
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Debbie H
7 条分享
2022年5月 • 好友
Had the best spa day. The welcome at reception was first class and we were taken to the restaurant for our coffee and croissants whilst the receptionist explained where everything was etc.

It was fairly busy but didn’t impact too much on the experience and probably felt a bit more crowded because of the weather so less people using the outside spa area.

The treatments were incredible. I had the best facial and lovely pedicure.

Lunch was delicious with a good choice and lovely wine.

The only downside was the service in the bar on the terrace. It was really slow and I don’t mind waiting but it’s not great standing at the bar and being ignored. A simple “I’ll be with you soon “ would have been welcomed.

Will definitely book again.
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Suzanne G
36 条分享
2022年4月 • 好友
This spa did not disappoint! Quite expensive compared to some, but what you get included in the price makes it so worth while. Croissant and coffee on arrival. Full use of the spa facilities from 10am till 9pm, which is so good as some spa’s you only get a limited time in them. Robes and towels for free (yes some places charge to hire) ! 2 course meal with glass of wine included, the food was absolutely amazing, the chocolate and berries dessert is literally to die for!! Then we had a 65 minute treatment of our choice which you pick what suits you, massage, facial etc. I had the mood boost full body massage, it was fantastic. Then back out to use the facilities until the end of the day. So many different steam/sauna rooms to choose from and the quiet room is lovely. They also have a tapas on the terrace bar that you can get food and drinks from throughout the day. Overall really good girly day, lots of relaxing and plenty to do, would highly recommend!
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

英国乔利20 条分享
2022年1月 • 夫妻情侣
At the start of the pandemic I rang Woodland Spa to enquire what would happen with vouchers. I was told not to worry and that vouchers would be extended to cover the period of closure. On trying to book for a date (with confirmed availability) one week after the expiry date on my voucher I was told the voucher could not be used. Woodland did not extend my voucher although the spa was shut for months. I asked for my complaint to be passed to the board of directors but was told they never change their mind once a decision has been made.

This would have been a special treat with my Mum and I’m disappointed and upset. Woodland is often busy and they don’t care whether they loose your business or not, GREEDY!!!
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Tim C
3 条分享
2022年4月 • 夫妻情侣
Visited on Easter Sunday ,for the Thermal and Dine option ,with an extra treatment for both me and my wife which was a Tranquility Head ,Neck and Shoulder massage.

This is not the first time we have visited the Spa,so on arrival ,we knew the procedure, but as always, the staff are friendly, courteous, as per usual.

The weather was an added bonus on this occasion, which we both thought ,would make for a busy day ,which it was ,but there is a max capacity for each day i believe, so finding a nice spot was relatively easy .

All facilities were operating normally, Jacuzzis, infinity pools , salt pool. Inside the same again ,all available for use .

We had a meal booked at Bertrams in the afternoon, which was excellent, Connoisseurs Choice Burger for the both of us ,didn't dissappoint, followed by dessert ,which again didnt fail. The service in Bertrams was excellent, as usual

We then had our treatment for day ,as explained above , and for 25 minutes was worth the £48 each . We both felt relaxed and refreshed after our massage

On finishing, a small incident in the terrace Pool area in the late afternoon. The the abuse and arrogance of a couple ,who thought it was ok to take drinks into the infinity pool,with their sunbeds next to it - , was disgusting, and they apparently have been before,they announced to a staff member ,who asked them it was not allowed ,with signs telling people not to do it . The staff member told them she was doing her job ,to which said BF/ Husband told her to F off. Charmimg . Said Scroats soon left ,and hopefully dont return.

Apart from the above ,it was a brilliant day , cracking atmosphere, good food and drink

We will be back ,thanks to all at the Woodland Spa
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

英国兰开夏郡27 条分享
2022年4月 • 好友
5 star spa day! We had such a relaxing day. The Thermal experience was well worth the money and the mud rasil treatment was great! The facilities are amazing with a number of different jaccuzis, pools, steam rooms and saunas! The day was topped off by a lovely meal at Bertram's and a couple of cocktails in the tapas bar! The staff are brilliant from josh & imogen in reservations to Lorna who looked after us all day at the spa! Can't wait to book again!
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

1 条分享
Seems like I am not the only person who has been robbed of a voucher. My friends purchased a £160 voucher back in Feb 2020, which they gave to me in the April. Of course we were already in lockdown by that point so it could not be used. When the Spa was finally able to open, I attempted on 3 occasions to make a booking, but there was never any suitable availability, even when I requested 3 months in advance. I have now been told my voucher has expired and there is nothing they will do. It's a shocking lack of good will and the only company I have heard of that have made no exceptions for the PANDEMIC of the last two years. I have received refunds/extensions for a number of flights/hotels with other companies. While I understand it has been a difficult time for many businesses, the success of any hospitality business is built on good customer service, which it seems they lack.
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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关于The Woodland Spa的常见问题

The Woodland Spa的营业时间:
  • 一 - 四 上午7:30 - 下午9:30
  • 五 - 五 上午7:30 - 下午8:00
  • 六 - 日 上午8:30 - 下午8:00

The Woodland Spa附近的餐厅: 在 Tripadvisor 上查看The Woodland Spa附近的所有餐厅