The Woodland Spa
The Woodland Spa
4.5
上午7:30 - 下午9:00
星期一
上午7:30 - 下午9:00
星期二
上午7:30 - 下午9:00
星期三
上午7:30 - 下午9:00
星期四
上午7:30 - 下午9:00
星期五
上午7:30 - 下午9:00
星期六
上午8:30 - 下午9:00
星期日
上午8:30 - 下午9:00
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4.5
4.5 分,共 5 分1,195 条点评
极佳
859
非常好
178
一般
70
较差
35
很糟糕
53

Nicola R
15 条分享
5.0 分,共 5 分
2024年9月 • 好友
Amazing day and night. Food was fantastic. Spa is so relaxing. Staff very friendly. Had a great massage by lovely member of staff called Charlotte. Can’t wait to go back.
撰写日期:2024年9月8日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

charleshammy
英国大曼彻斯特3 条分享
4.0 分,共 5 分
2024年9月 • 好友
Absolutely loved the facilities, foods great and the renovation is spectacular. Only gripe was they don’t let you drink by the pool so couldn’t really relax with a drink like we wanted to. But other than that it was fabulous.
撰写日期:2024年9月8日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

iQue128
1 条分享
3.0 分,共 5 分
2024年9月 • 独自旅游
Crow Wood Woodland Spa in Burnley certainly boasts a range of top-notch amenities and a dedicated team that go above and beyond to ensure you have a comfortable experience. From the serene thermal suites to the inviting infinity pool, the facilities are well-maintained, luxurious, and designed to help you unwind. The staff? Absolutely first-class. They’re attentive, professional, and always ready to enhance your stay with a smile.

However, there is a bit of a snag. You see, for a spa where you pay a fair bit to relax, you’d expect an atmosphere of peace and tranquillity. But, sadly, that’s not always the case. The real downside isn’t the place itself, but rather some of the clientele. Picture this: you’re nestled in a calming corner, trying to soak in the peace and serenity, and all of a sudden, you’re surrounded by the “rough lot” puffing away on their vapes, taking selfies to splash all over social media. The funniest bit? The only time they manage a smile is for that one-second shot. For the rest of the time, they look thoroughly miserable.

Then, on the other end of the spectrum, you’ve got your ‘platinum’ crowd like myself. But even that can’t balance out the irritation when you’ve got some Del Boy wannabe, laptop open, joining a Teams meeting, working away as if the spa is an extension of their office. I mean, come on – this is a spa, not a social club or a co-working space!

Honestly, the vibe takes a real hit. Vaping, smoking, phones, and laptops? need to be banned. Some people come here to escape, to de-stress, and to feel refreshed. Instead, you’re left listening to business jargon while someone livestreams their ‘relaxing spa day’. If the management could reign in some of these behaviours, Crow Wood Woodland Spa would truly be the sanctuary it’s meant to be.
撰写日期:2024年9月7日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Amy L
1 条分享
5.0 分,共 5 分
2024年8月 • 夫妻情侣
Facilities were spotless throughout and the food was absolutely fantastic. Service was flawless from start to finish. I would highly recommend this place.
撰写日期:2024年8月30日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Elaine H
英国Rossendale195 条分享
3.0 分,共 5 分
2024年8月 • 夫妻情侣
An honest review of two halves of our experience today. Expectations v reality
Our treatments were rearranged twice due to their building work taking place at the spa. We had booked two consecutive treatments lasting 90 minutes each, followed by lunch at 1pm
We arrived today to be met by a young receptionist with black hair, who lacked any warmth or a welcoming smile. She also had very chipped dark nail polish which wasn’t a very professional look for reception.
We received a warm welcome at the spa and the treatments were top notch and relaxing.
We went back to reception to ask which restaurant we were booked into and initially they couldn’t find our reservation. A lady team leader came to our assistance, found the reservation and walked us down to the Lounge restaurant
On arrival at restaurant check-in, we were told our reservation was for 12:15 and not 1pm. )by now it was 12:45 and our treatments didn’t finish until 12:30) Again, the young receptionist lacked both a smile or warm welcome. No offer was made for us to sit down, order a drink e.g. whilst they sorted it. We were just left standing there feeling completely deflated and disappointed.
We made our way back up to the team leader in the spa to express our disappointment. Upon checking, it transpired the error with the booking was theirs, but all they could offer was a wait of one hour with a complimentary drink. We declined.
I’m completely on board that mistakes happen, but it’s how a business rectifies an issue that makes up for the disappointment. An unsmiling employee who offers no solution, leaving me with the impression she felt it was my fault. Is not the best. More training is needed with their customer greeters in all areas, if they are to continue to thrive as a business. A 5 star facility and price point with a 3* service doesn’t cut it tbh.

I’m
撰写日期:2024年8月19日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

scawley866
英国Lytham St Anne's32 条分享
5.0 分,共 5 分
2024年8月 • 夫妻情侣
I have visited this spa several times and mainly been happy with the experience. I have to say that the refurbishment is absolutely out of this world! The spa area has nearly doubled in size. It's incredibly well laid out and the staff are very engaging and so thoughtful. We were talking to Susan who was ensuring that the changing areas were on top form. We got a real sense that all of the staff were genuinely wanting guests to enjoy and appreciate the new look Woodlands. They were all so helpful. Little touches like a birthday card for my daughter in her locker and a pudding wishing her happy birthday were extra special. Most of all the new rooftop terrace is sensational. We will definitely be back before Christmas. A great advert for Burnley and it's people.! Thank you all of you .
撰写日期:2024年8月17日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Charlotte
英国西约克郡522 条分享
2.0 分,共 5 分
2024年5月 • 家庭
I brought my mum here to celebrate a special birthday, booking the thermal experience during the day and a back massage for her and a hot stone massage for me.

The website design is very basic and dated. Booking is a convoluted and farcical process, especially in this day and age - not being able to book online is very poor. You also can't book by email. It takes several attempts to get through on the phone line and when I finally reached someone I received a very sales-based approach with no flexibility. I explained I was booking for my mum's 70th birthday and it was a surprise and was told that under absolutely no circumstances would they allow her to complete the medical questionnaire on arrival on the day - she had to do it before we arrived (this meaning it couldn't be a surprise). When I tried to arrange a table booking for the Bertrams restaurant- to dine before our spa arrival - the woman on the phone got confused and booked the spa first even though I was talking through my decision making and asked if we were held up at lunch if it would matter if this make us slightly late for the spa arrival time. When I asked a question about the booking afterwards this is when her confusion was revealed and I said with surprise "didn't you wonder what I was talking about?", she said"yes but I usually am" - I found it extremely odd for her not to check her understanding with me.

My mum and I arrived about 11.50am before our 12pm Bertrams reservation and were seated by a young male waiter who seemed very inexperienced. He seemed quite clueless and not very friendly. I overheard the waiting staff with the diner's next to us and they were much more experienced and professional than our waiter, e.g. telling them what soup of the day was and making conversation.

Our waiter said he'd be back to take our orders and at 11.55am came back to tell us he couldn't take the orders until 12pm when the kitchen opened - another example of an inflexible approach and it also didn't stack up - even though we were the first diners in the restaurant another table who arrived after us actually had their food served at 12pm (suggesting they must have ordered it before then, and before us).

The food was nice with large portions. There was no sight of any birthday touches agreed during booking.

The spa check in was unnecessarily formal. It's great the staff are aiming for professionalism but I think the approach lacks personability and warmth.

The changing area - and toilets - were clean but a little small and only had 1 changing room. It was good to get a dressing gown and towel but poor that flip flops aren't provided (these have been standard at most spas - even a tiny one - I've visited before).

The spa was clean and all of the equipment was fully functioning.

The waiting area for spa treatments was in a corner of Bertrams and didn't have a relaxing vibe - pop tunes blared out. The different waters available (plain, with lemon or with cucumber) were a nice touch.

My mum enjoyed her back massage which she said was tailored to accommodate her respiratory difficulties - she said the therapist laid her on her side with a cushion. My therapist - Leanne - was incredible. She was professional, down to earth, warm and caring. She was also complimentary which made my year! She was really keen to ensure my comfort was a priority and the massage was very relaxing and enjoyable. I'd go back to the spa just for another massage with her.

The relaxation room - for use after a treatment - was lovely and I think this is what the waiting area should be like if the room can't be used for waiting too.

The toilet in the spa treatment area was unkempt with a rusty toilet roll holder.

Thankfully our visit wasn't interrupted by the renovation works and we appreciated the vouchers provided in anticipation of this.

The shop is small but offers a fairly varied range of products including Neom and Neal and Wolf.

When my mum and I left at the end of the day we were asked generic questions ("did you have a treatment today?") and then received no response when I shared I had the best massage ever, and no thank you or goodbye as we left.

Overall this was a disappointing, impersonal experience only saved by the wonderful massage from Leanne who I would 100% recommend.
撰写日期:2024年5月30日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Markcas
3 条分享
1.0 分,共 5 分
2024年5月 • 夫妻情侣
I am very disappointed with the customer service and policies. We were excited to use our £200 voucher, only to be told that it was invalid because it had expired by just a few days. This would have been understandable if it weren't for the fact that the company has been closed for refurbishments, severely limiting our ability to use the voucher within the given time frame.

Additionally, the limited booking availability due to female-only days further restricted our chances to make a reservation. It feels incredibly unfair to lose out on such a substantial amount of money because of these circumstances beyond our control.

We had been looking forward to experiencing what the woodland spa has to offer, but this experience has left us feeling frustrated and undervalued as customers. I urge the company to reconsider their voucher policy and take into account the inconveniences caused by their own scheduling restrictions.
撰写日期:2024年5月30日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for your message. You will be pleased to know that our closure during June & July and reduced availability in May does effect the validity of your gift voucher. As long as you book the voucher before its 24 month expiry, you will have no issues in making a future reservation. If this is the case, please feel free to email info@thewoodlandspa.com and a member of the team will be delighted to book you in. Kind regards
撰写日期:2024年5月31日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

DCIDT
英国曼彻斯特4 条分享
5.0 分,共 5 分
2023年10月 • 好友
What a gem, absolutely faultless from start to finish. Highly recommend a visit! Food in both hotel restaurant and the spa facilities were amazing.
撰写日期:2024年5月6日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for your review. We look forward to welcoming you back soon Kind regards
撰写日期:2024年5月31日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Melissa B
西班牙马洛卡帕尔马10 条分享
5.0 分,共 5 分
2024年4月 • 独自旅游
Visited woodland spa today for a facial. Chelsea was fabulous and very knowledgeable, looking forward to booking in again, Thank you!
撰写日期:2024年4月27日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
What a lovely review - we will ensure that this is shared with Chelsea. See you again soon.
撰写日期:2024年5月31日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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