Cineworld Burton upon Trent

Cineworld Burton upon Trent(特伦特河畔柏顿)

Cineworld Burton upon Trent
3.5
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3.5
61 条点评
极佳
18
非常好
19
一般
11
较差
5
很糟糕
8

James9marshall
英国谢菲尔德136 条分享
2022年4月 • 家庭
Excellent cinema for Burton showing the latest blockbusters. Would recommend and parking is free up to four hours....
撰写日期:2022年4月6日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

1234536
3 条分享
2022年2月 • 家庭
Our first trip back to the cinema after the pandemic and found the place to be run down and dirty. I also found the staff be be really rude The price off snacks and drinks are ridiculous. Won’t bother returning
撰写日期:2022年2月26日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Charlotte B
英国7 条分享
2021年12月 • 夫妻情侣
My husband and I visited this cinema it is very dated. We chose seats in the front section due to not wanting to be close to people because of the current covid situation. When we sat down the sound was awful, crackly and overly loud which we felt was probably due to the speakers all being at the front. We didn’t feel comfortable as not one other person had a mask on despite the current guidelines and didn’t feel we would get the optimum experience with the sound being so poor. We decided to leave before the film had even started and asked for a refund. The cashier declined the refund and said we would have to ring customer service, my husband was frustrated as it is a reasonable and simple request and it felt the staff were being deliberately obstructive. He took the tickets off the lady and walked off (to try and de-escalate the situation, something I feel the staff could do with a refresher course in). I continued to try and explain to the cashier my concerns I wasn’t even able to mention the sound before she stated “well he wasn’t even wearing a mask”. I corrected her on this and she said well I didn’t see one. A further 4/5 staff members decided to walk over at this point (1st evidence of poor de-escalation), they seemed to be focusing on the mask wearing and saying they can’t force people blaming the customers when I tried to reiterate that I do not expect them to my issue is I require a refund. They continued to not listen to this and my husband walked back in I pointed out that he was wearing a mask, she just said “I didn’t realise”. No apology for accusing him! We started to walk out then one of the staff members was shouting something across the entrance I walked back and said what are you shouting at me for then he said “because you’ve got an attitude and we can’t police mask wearing” (further evidence of poor de-escalation and that they weren’t listening to me). I asked for his name which was Ashley, started to walk off again and the women behind the counter started shouting at me I walked back in again and she continued to shout my names Georgia (yet again poor customer service and further evidence of them escalating the situation). I would strongly encourage people to avoid this cinema, even if you aren’t bothered about the covid situation, it’s the same price as odeon and cinema de lux for much poorer quality and awful staff!! I would add that I’ve spoken to customer service who were much more helpful and understanding.
撰写日期:2021年12月27日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Ian E
英国Cannock564 条分享
2020年2月
My wife and I visited here on a Monday evening for the 8.30pm showing of 'The Gentleman' which we had wanted to see but was no longer showing at the Cineworld local to us in Wolverhampton. We entered the Cinema complex at around 8pm and were amazed to find ourselves the only customers in the foyer at that time.. No matter it was simplicity itself to get booked into cinema 2 for the film and a breeze to purchase the obligatory 'Pop Corn'.. we made our way to cinema 2 and were again shocked to find we were the only two customers in the cinema and thats how it remained throughout the film.. we had the entire cinema to ourselves. Staff were really friendly on both entry and leaving.. its a massive place to run for just two customers.. But it was an excellent experience.
撰写日期:2020年2月12日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Bigpmg
英国Hixon5 条分享
2020年2月
Went on a rare night without the kids to watch 1917. An excellent film I would recommend to anyone. However heating wasn't working in the Auditorium. We were warned, but only when we went to get something from the shop. We were also told we could have a refund if we wanted. We went in and it was OK with a coat on, but not great. As we couldn't get to see the film anywhere else on our rare evening out we decided to stick with it. We probably would've left if we had another opportunity to see it.
We went back to the counter to get popcorn. Ordered 2 deals, paid and asked where one of the popcorns was, to be told they'd only put one deal and a drink through. Manager came to sort the refund. To get the order, and the payment correct took 3 attempts in the end, each time being charged and refunded! I wouldn't mind too much, but now I'm down £40 for a few days, which is a nuisance but manageable.
Both together made for a disappointing experience.
撰写日期:2020年2月9日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Carol W
Derby. England26 条分享
2020年1月
Yesterday we went to the cinema to watch Little Women. I occasionally take my 81 year old Mum who is quite frail and thought we would have a lovely evening out.
On arrival into the cinema my Mum mentioned that it was cold but I thought it was because we had been in the entrance area waiting to buy our tickets.
During the performance it got colder and I put my coat on and asked if my Mum was ok. Little did I know how cold she was, at one stage I took hold of her hand and she was freezing. I had to take my coat off and wrap it around her but then was freezing myself. After the performance I did complain to the Manager who did apologise but I must warn people to take blankets and hot water bottles to this theatre. I would have gone out to alert staff earlier if I had known how cold my Mum was but felt difficult disturbing people. We have experienced being cold at this cinema before so Cineworld please take note.
撰写日期:2020年1月15日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Trent19
英国特伦特河畔柏顿163 条分享
2019年12月 • 夫妻情侣
Visited to watch a film on Sunday. I had booked and purchased online and so had an e-ticket. This was the first time I had used an e-ticket and was unsure what I needed to do. A nice man on the drinks counter told me to go straight through and show my e-ticket to another man at the entrance. Both employees were very friendly and helpful. The cinema lobby was clean and tidy. The actual cinema screen was also clean and tidy but did have a funny smell about it. We purchased drinks beforehand and paid almost £6 for a small bottle of still water and a small Pepsi, which I did find very pricey. We never purchase sweets from the cinema as it is a rip off, as they charge way more than supermarkets.
撰写日期:2019年12月23日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

SwadGirlie
英国Swadlincote386 条分享
2019年7月 • 夫妻情侣
Not been for a while in the evening. Everything was tidy and people were getting served very quickly by the friendly staff. The guy who told us where the screen was we wanted was genuinely very friendly and helpful.
The only thing that lets this place down is the price for refreshments etc. If they were more realistic they would sell more.
撰写日期:2019年7月6日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Geoff B
英国德比21 条分享
2019年6月 • 好友
Facilities are par for the course. However disappointed in the refreshments counter though. They offer neither decaffeinated tea or coffee. The coffee is from a machine so maybe it csnt serve both but surely cant be difficult to have a box of decatt tea bags
撰写日期:2019年6月23日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

ADAM
英国Swadlincote219 条分享
2019年6月 • 家庭
Nice visit to watch toy story 4, the place Has everything you need and was quiet enough for us to enjoy the experience.
撰写日期:2019年6月23日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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