Rialto Poolroom Bar & Cafe

Rialto Poolroom Bar & Cafe(波特兰)

Rialto Poolroom Bar & Cafe
3.5
上午11:00 - 上午2:30
星期一
上午11:00 - 上午2:30
星期二
上午11:00 - 上午2:30
星期三
上午11:00 - 上午2:30
星期四
上午11:00 - 上午2:30
星期五
上午11:00 - 上午2:30
星期六
上午11:00 - 上午2:30
星期日
上午11:00 - 上午2:30
来自旅行者的点评
Customer Service is a Joke
2019年12月
我与当地的一家广告公司合作,今天我在会议之间与业主会面,共进午餐和饮料。他点了布法罗鸡肉卷,我点了Rialto汉堡。食物到达时,我有了汉堡,但他的鸡肉包裹显然不是“布法罗鸡肉包裹”。菜单上说“水牛鸡肉卷”是用水牛沙司调味的香脆鸡肉。首先,这只鸡似乎是烤鸡,而且该鸡上没有任何水牛沙司的证据为零。当我们引起服务器端雅典娜的注意时,她再次检查了自己是否正确下了订单。她有。因此她向厨房的工作人员核实了,厨房的工作人员向她保证是“水牛鸡”。再次。 。 。这只鸡没有描述。 。 。鸡肉上没有水牛沙司。雅典娜道歉并与经理谈话。经理告诉她可以重新包装,但正如我之前提到的,我们在工作日享用午餐。大概有3口是从鸡肉包装中取出的,不是订购的,我们拒绝将其包裹起来并随身携带,因此我们要求将其从账单中取出。当雅典娜告诉我们她的双手被绑住时,我们要求与经理交谈。值班的经理是雷切尔。雷切尔(Rachel)告诉我们,不允许她做一顿饭,唯一的办法就是打折或改餐。再次。 。 。这顿饭是没有命令或吃的,我们受时间的束缚。雷切尔坚持要付饭钱。当我们拒绝支付未点餐或进餐的饭菜时,瑞秋感到非常沮丧,并声称我的老板很粗鲁,并告诉我们离开。我个人只有几次来过里亚托。我去过的每一次都与广告代理商的所有者在一起。他经常光顾那里,将客户带到那里,当他请员工吃饭时,他们便去了那里。我敢肯定,今天的27美元标签不会成功或失败,但这是我在这家公司中所花费的最后一美元。最重要的是,他们失去了很长一段时间的忠实客户,他们每个月(一个月又一个月)在糟糕的客户服务和鸡肉三明治的价格上花费数百美元。雅典娜做得很好,但很明显她的双手被绑住了。 Rachel没有管理能力,也没有管理权力。如果他们的经理无权清除错误指控而不将其变成现场,那么他们应该始终是值班人员。这个地方是个玩笑。

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3.5
27 条点评
极佳
4
非常好
13
一般
4
较差
2
很糟糕
4

Mike McKenzie
俄勒冈波特兰82 条分享
Great Location for PDX Jazz Fest Shows
2020年2月 • 好友
Saw 2 great shows at the Jack London Revue as part of the 2020 Portland Jazz Fest. The Jack London is a jazz club in the basement of the Rialto. The Jack London is a smaller club, offering an intimate live music experience. Last year I saw the house band here and it was okay, but the quality of the Jazz Fest performers was too-notch. Awesome jazz-oriented venue.
撰写日期:2020年3月10日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Joe
1 条分享
Customer Service is a Joke
2019年12月
I work with a local advertising agency and today I met up with the owner, in between meetings, for a quick lunch and drink. He ordered the Buffalo Chicken Wrap and I ordered the Rialto burger. When the food arrived, I had my burger but his chicken wrap was clearly not a "Buffalo Chicken Wrap". The menu says that the "Buffalo Chicken Wrap" is crispy chicken tossed in buffalo sauce. First of all the chicken appeared to be grilled chicken and there was zero evidence of any buffalo sauce on said chicken. When we brought this to the attention of the server, Athena, she double checked that she had placed the order correctly. She had. So she checked with the kitchen staff who assured her it was "Buffalo Chicken". Again... this chicken was not as described... there was no buffalo sauce on the chicken. Athena apologized and spoke to the manager. The manager told her she could have the wrap remade, but as I mentioned earlier we were in for a quick lunch on a business day. There was maybe 3 bites taken out of the chicken wrap, it wasn't what was ordered, and we declined to have it wrapped up and taken with us so we asked to have it removed from the bill. When Athena told us her hands were tied, we asked to speak to the manager. The manager on duty was Rachel. Rachel told us that she wasn't allowed to comp a meal that the only recourse was a discount or to have it remade. AGAIN... this meal was not ordered or eaten, and we were bound by time. Rachel insisted that the meal be paid for. When we refused to pay for a meal that wasn't ordered, or eaten, Rachel became very upset and claimed that my boss was being very rude and told us to leave. I've personally been in to the Rialto only a handful of times. Every single time I've been in there is with the owner of the ad agency. He visits there often, he brings clients in there, and when he treats his staff to a meal that's where they go. I'm sure my $27 tab today won't make or break this business, but it's the last dollar I'll ever spend in this establishment. On top of that they've lost a long time, loyal customer, who spends several hundred dollars a month (month after month) over poor customer service and the price of a chicken sandwich. Athena did a great job, but it was clear her hands were tied. Rachel doesn't have the ability to manage, nor does she have the authority to manage. If their MANAGER doesn't have the authority to clear the charge of a mistake without turning it into a scene then their should ALWAYS be someone on duty who does. This place is a joke.
撰写日期:2019年12月11日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Geff Z
俄勒冈波特兰1 条分享
Bad Business and Service at the Rialto Poolroom. Maybe think twice
2019年12月
This is going to be a weird one, Friends. My company spends a lot of money at Rialto Poolroom and today I ordered a buffalo chicken wrap but received a regular chicken wrap. There wasn't time for me to order a new wrap so I asked for a refund or a credit. I was told by the bartender that I could ONLY have another sandwich made and that I couldn't get a refund for the sandwich. I even asked for a gift certificate and she said no. She said the policy was to only remake the meal. I said there wasn't time for me to eat a remade meal. Eventually, I quietly and peacefully told her that I could not pay for a meal that I did not order. She told me to get out of the bar. I was shocked. I have given the Rialto two years of business. Just last night, I handed the company card to all the employees and told them to go have drinks at the Rialto Poolroom. Not 24 hours later, I'm being treated like a criminal and a thief because I wouldn't eat the food I did not order. I'm being asked to leave the bar because I'm being disrespectful for quietly asking for store credit because the meal I ordered didn't come. I'm shocked. I asked for a crispy buffalo wrap and I received a regular chicken wrap. And the bartender exercised her power to ask a loyal/regular customer who had not raised his voice above a whisper to leave the bar. I have to talk to the management about this and I'll be bringing my company bank statement that shows how much money my advertising agency spent this year at their establishment. Remember friends... I asked for a comp or gift certificate for a meal... because I did not receive the right meal. This is not good business and is very troubling. Business cannot be conducted this way.
撰写日期:2019年12月11日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Mike McKenzie
俄勒冈波特兰82 条分享
Good Place to Hang Out
2019年7月
I like the Rialto. I hit it late on a week night, ordered fries and a kale salad at Archie’s Diner from the happy hour menu. It was really good. The people who work here are nice. The Rialto has four components - Jack London Review jazz club, the Jockey Club an OTB joint, the diner and a pool hall. On the weekends this place is probably hopping in an inimitable Portland way.
撰写日期:2019年7月18日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

timiniowa
华盛顿温哥华213 条分享
Needs more exploration by me
2019年5月 • 独自旅游
Stopped in on Kentucky Derby day for a pimento burger and a beer. when I checked in on FaceBook it posted as "Arthur's Diner". The Rialto is the pool room in the back. In the lower level is the "Jack London Review" - an apparently vibrant jazz club as determined by me as I viewed a schedule of the upcoming music. Step out through the side door and you find yourself in some sort of betting parlor which was overflowing this being Derby day.
A very interesting place in my book and I must go back again for some jazz or to place a couple bets.
At the risk of being called a creeper I will mention that the scantily clad servers were a real treat. Sweet girls.
撰写日期:2019年5月7日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Menachem G
以色列特拉维夫20 条分享
Jack London Revue
2019年1月 • 独自旅游
I went to the Rialto on a Thursday night to hear Mel Brown and his group play. I am not a drinker and this was the first time I have been in a bar in decades. I didn't eat anythiing, so I can't comment on that, either. The music was excellent, but the 10pm Thursday night "crowd" in January was sparse. I don't think there were more than 20 people there.
撰写日期:2019年1月26日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Larry R
俄勒冈波特兰236 条分享
I used to come here allot, not sure what happened to the food
2018年12月 • 独自旅游
I had a coupon for half off (cost me $10), to try this place again. My two favorite things were the Rueben (one food critic said it was the best in Portland but that was a long time ago) and their pulled pork barbecue sandwich.

To my surprise the pulled pork was back on the menu, but I think it used to come with cheese and onions. I had them hold the Cole slaw which I hate and the sandwich would have been ok if parts of the pork weren't dried out, or for some other reason tough. The fries were also hard, with some soft ones. All and all a really poor meal.

The bartender was nice and had to do the whole place. He wasn't able to honor my coupon as he did not know how to ring it up and he could not get a hold of the owner.

BTW the MyPerk coupon was a very bad deal, $10 for half off costs you money unless you spend over $20! (My sandwich was about $14 with a coke)
撰写日期:2018年12月12日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

AnoukPDX
俄勒冈波特兰32 条分享
Prejudice - No Puerto Rican’s allowed
2018年9月 • 好友
I was part of a family after wedding party who all met at this bar . As we were being let in the bar the bouncer at the door would not allow the family members in, who lived in Puerto Rico. They had state ID on them, a drivers license just like the rest of us and were in their early thirties. A few of us went to management and they refused to discuss it. As they became more belligerent we left.
We were trying to understand their logic but it was purely a prejudicial move . I never thought I would see this in my community.
撰写日期:2018年9月16日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

RSNN
俄勒冈波特兰6,303 条分享
A great looking pool hall and nice place to spend time
2018年6月 • 独自旅游
I walked in during happy hour. Ordered a coors lite for $3 and played some video poker.
There are about 7 pool tables in this place and 6 video poker machines. At the far end there is a downstairs venue called The Jack London Review. They have live music there. In fact they have Mel Brown on Thursday Nights play there. So this is where he went after Jimmy Mack's closed down. Nice to know this. I might like to go check this out sometime.

There is a diner that you can walk into from inside Rialto's. it is Arthur's Dinner. A small diner. But looks very nice.

Next door on the corner there id The Jockey Club where they have Off Track betting. Also part of the Rialto's But apparently run independently of the Pool Bar. Both are nice places depending on what kind of mood you are in.
撰写日期:2018年6月28日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

JC Sabag
玻利维亚科恰班巴452 条分享
Paseo
2018年4月 • 好友
Un buen lugar para compartir con amigos, una amplia variedad de cerveza artesanal de calidad, un servicio de bar muy bueno, se encuentran diferentes mesas de pool e incluso algunas máquinas tragamonedas y de poker. Recomendable visitarlo si se está de paso por Portland y si te interesa conocer un poco del movimiento juvenil nocturno. Además que la ubicación es céntrica, muy fácil de ubicar
撰写日期:2018年4月12日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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