The Leisure Club Spa
The Leisure Club Spa
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4.0
32 条点评
极佳
17
非常好
6
一般
4
较差
2
很糟糕
3

Claire P
14 条分享
Decided to treat ourselves to a taster spa day: massage, swim, cream tea. The 20 min massage was very good, pressure just right, nice ambiance in the room and relaxation area. Pool area is a bit grubby, green mould along the tiles by the pool, the carpet at the entrance is a bit unpleasant, would recommend take flip flops to walk around in. 2 of our party used the gym and both said it needs a good clean, surroundings and equipment. The sandwiches we ordered were amazing, the cream tea also very good and the views from the terrace are a delight.
贴士:If using the pool, take flipflops
撰写日期:2023年9月9日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

sophie171000
英国格洛斯特郡10 条分享
We visited the Polurrian earlier this week. We booked a taster spa day which included a back/neck/shoulder massage and cream team. We also also had use of the outdoor pool and 30 minutes in the indoor pool.
The massage was the best I’ve ever had. The therapist was brilliant but also super friendly.
We didn’t make use of the indoor pool as it was such nice weather but could see through the glass it was clean and well maintained!
We used the outdoor pool. It was like being abroad with the sunshine (we were very lucky). The pool is well maintained, heated, with adequate seating and sun loungers. It has the most amazing view of the sea.
You could order food and drinks in plastic cups to the edge of the pool.
The grounds of the hotel are amazing.
There was some building work happening, I believe they’re extending the hotel but we were warned of this at booking and although we could hear it, it did not affect our visit.
Our cream tea was lovely. Staff were friendly.
The whole day was VERY reasonable- £40 pp!
We’d love to come back again and this time stay
撰写日期:2023年9月7日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

TravelmanCornwall
Cornwall17 条分享
2023年3月 • 夫妻情侣
Given an afternoon tea with Champagne as a gift, and was totally disappointed with the amount of sandwiches and cakes supplied. 6 finger sandwiches cut out of 2 rounds of bread, small number of cakes some cut into 4, glass of fizz half filled, the only good sized portions were the scones and cream, not great for two people at a cost of £60!
Yes the view is nice but the building is tired looking.
My wife has contacted the hotel and voiced her disappointment, however they have not replied despite numerous phone calls and emails.
撰写日期:2023年3月29日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

DJM10
英国萨默塞特郡4 条分享
2023年2月
The treatment I had was a 70 minute Bespoke Full Body Massage including Scalp.
Cost was £85 which in my opinion was very well worth it.
The Therapist was pleasant and polite and knew her profession very well without applying too much pressure.
The Health Suite is a pleasant experience with plenty of room and space to relax, the pool is also very nice as well.
My wife had a facial treatment as well which again was very good.
This Hotel is a lovely Hotel in a Fantastic location on the Cornish Coast and well worth the trip although fortunately we live in Cornwall!
撰写日期:2023年2月22日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Tina A
英国佩恩顿4 条分享
Had a spa day took 2 1/2 hours to travel but looked very nice and wanted a good day to relax given to us by our children as a gift.

Was looking forward to it as we love Spa days and have them regular.

Once we arrived at the spa we were booked in the swimming /spa area looked like it needed a major update.

We waited for our treatment 2 girls came and took us into the massage room then asked what treatments we wanted I asked what's available?
We choi e out treatments the massage started which was very nice my partner wasn't impressed with his.

After our treatment we were given ropes and slippers then we used the pool outside which was freezing cold so went down to the beach.

We had an afternoon tea I could say the worse afternoon Te I have ever had dessert where tasteless and a eggy mouse not good
Only thing that was OK was the scones.

We were sat right by the lift for prams and wheel chairs it was busy so everytime someone used the lift we had to keep pulling our table forward to let them use it and the door would open right on to my partner sat on that side

My suggestion would be ie spa:
1. Introduce yourself to clients on arrival
2. Give ropes and towels before treatment so people can put them on before treatment.
3. Give a booklet on arrival so clients can choice what they want (rather then being put on the spot at the time of massage)
4.needs a major uodate.

We would never go back even if it was given to use for free
Lunch was a disaster waited 39mins to pay in the end had to go up to the bar to pay and still waited another 15 mins.

It's such a shame because it is a lovely location but the location won't make up for the disappointment as above.
撰写日期:2022年7月29日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Amilia L
1 条分享
I absolutely love going to pollurian hotel and enjoying the incredible hospitality, amazing food and most relaxing spa visits I've ever had. Honestly the food and people are second to none and wouldn't spend a spa day anywhere else now. I also need to thank Helen Rosevear at reception for always looking after us and making sure we have the absolute best day. We will be back very soon. Thanks Helen, the ladies in the spa and everyone else at Pollurian.
撰写日期:2021年12月17日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Jaz
英国Camborne23 条分享
Every year we visit a different spa in Cornwall for a birthday treat, unfortunately this year I chose this one. It doesn’t even compare to the others we have visited, the furthest from a relaxing experience. I understand it is difficult due to staff being track and traced and having to isolate, I would have rather been told we could not attend so we could have booked somewhere else to get a better experience. I had booked the summer spa day package for 5 people for a birthday surprise treat.

There were constant problems when originally booking, due to the wrong email address being on the website and not being able to be transferred to the spa to book. Then no response to emails when the correct address was given or via the Instagram page.

When arriving at the spa, there was nobody to greet us, there was confusion about where to go and timings of treatments with nobody to help us with this. Other people using the spa had told us of their poor experience on our arrival.

We got only half an hour in the pool which seems ridiculous for a spa day, we had to sit in the relaxation room for 2.5 hours while everyone had their treatments. There was no hot water for tea and coffee, the masseuse kindly refilled this when we asked between treatments but she was there alone trying to do reception, treatments and everything else. The treatments were really good and we couldn’t have been happier with them. I went into the hotel reception between treatments to let them know we would be late for our afternoon tea as there was only one person to do the treatments therefore they overran, at this time I also made sure they were aware one of our party was gluten free which I wanted to clarify as had told them on the phone beforehand when booking.

However we then went to the restaurant and things just got worse. We spoke to the lady as we arrived and she said it was only booked for two. The spa day was for 5 of us and it included the afternoon tea so unsure how this could have happened, she was rather rude and made us feel uncomfortable as she had not been informed even though we had confirmed this between treatments not long before!! We got seated in the empty restaurant next door to the lovely vista which was advertised with our spa day, we asked if we could go into the vista as we were looking forward to it (there were lots of empty tables when we walked through) so the waitress reluctantly said she would clear us a table. We then got seated in the vista, which is beautiful and the perfect setting for afternoon tea. We were given Prosecco as it was a birthday treat and we had felt disappointed with the experience to this point, which was a lovely gesture.

The afternoon tea finally arrived and there was only 4 portions so one person was without. As we had before informed the waitress there was 5 of us (several times!!) we were again let down and I was embarrassed at booking this shambles for a birthday surprise since we had already paid for 5 people. They then said they would ask the kitchen to do another. We had almost finished eating so I had to ask the bar if it were on the way and if we could have more tea. We were left frustrated and disappointed. Other tables were being served their food when ours hadn’t even arrived over an hour later. The final afternoon tea came after everyone else had finished eating. I understand the staff were busy and as we were reminded many times; short staffed. We felt the beautiful place, gorgeous food and location was massively let down by the service received. I booked this as a treat and felt like I had completely wasted time and money, i did email after the day and explained what had happened to give the hotel a chance and was assured they would get back to me with an explanation but this didn’t happen.
撰写日期:2021年10月7日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Naomi F
英国943 条分享
Had a spa day here which was fortunately booked on a rainy day of our trip. Even with the dodgy weather it was obvious the grounds are beautiful and views from the restaurant and bar weren’t overly hindered by the dull skies. They were great at communicating through the booking process - extremely helpful and everything felt well taken care of.
On the whole we had a wonderful time. The massages we had were great and overall it was a relaxing day. The indoor pool isn’t much to write home about but in the end it did the job, nice for a little swim and a lovely hot jacuzzi! Would have loved to experience the outdoor pool as well it looked really clean and well maintained. The slight downer on our day was the afternoon tea experience. We had pre booked a time slot and specifically hung around before heading to the restaurant as we thought we couldn’t go in early. When we popped in, it was full and we were told there weren’t reservations. The staff handled it pretty well and we were taken round to the main restaurant so we could have a window seat. Our order was taken fAirlt quickly but things went a bit downhill from there. It took over half an hour to even receive our drinks - it seemed like they were a bit understaffed but couldn’t be sure it was that or we had been forgotten due to being in the other room. The afternoon tea was really tasty but looking at the menu without it being part of a package it is expensive for what it is! Due to how long it took to turn up I had to leave the meal half way through and go for my massage.

It would have been lovely to stay here and I definitely wouldn’t be put off going back again! The location is the big draw card but if you’re really after a luxury spa break the facilities of the pool / changing areas would be off putting
撰写日期:2021年8月11日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Philippa
1 条分享
Came here for the first time to have the Autumn spa day. Received lovely and relaxing treatments from Emma. There was a slight miscommunication and confusion regarding lunch but despite this, the service was excellent; very friendly and quick. We would definitely come again!
撰写日期:2020年10月21日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

katejxx
英国布里斯托尔2 条分享
2020年10月 • 独自旅游
Blissfully relaxing head massage and facial. My skin still feels incredibly soft. Lovely atmosphere.
撰写日期:2020年10月21日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

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