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Imagine Cruises

排名第 2尼尔森湾游船&水上活动(共 8 个)
尼尔森湾, 澳大利亚
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今日营业时间: 上午9:00 - 下午5:00
卓越奖
504 条点评11 个常见问题

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可以想象一下,由于天气不好,我们需要取消观看鲸鱼的航行,这令人失望,但可以理解。在游轮开始前的一个小时,就收到信息通知说被取消了。我们留下了2条短信给办公室,希望重新安排,但是并没有收到回复。第二天我们收到短信,但是没有任何道歉,只说明“非常忙”,忙于照料其他客人,所以没有回复信息。这里根本就不存在什么客户服务,非常糟糕。
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回复来自Imagine Cruises的General ManagerFrank F
2017年10月7日已回复
Hi Gillian, Sorry to hear you had trouble contacting our office. If you let me know which day and which boat your cruise was cancelled I will track down what happened at our office. We had to cancel a few cruises last week due to heavy weather and usually we are very quick to inform our guests and re-book another time with you if possible. As you might see from our largely favorable Trip Advisor reviews we are usually pretty good with customer contact and your satisfaction is very important to us so please let me know more info. Frank Future General Manager Imagine Cruises
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这是我第二次和Imagine Cruises一起进行鲸鱼探寻之旅,这次和第一次一样令人兴奋。鲸鱼们上演了一场壮观的表演,海豚和海豹也有精彩的表演。真的很喜欢他们做的这些,将这些表演与壮丽的风景结合,让人感到惊艳不已,他们与你分享他们的经验与知识。我正在计划下一次旅行!这是一次不容错过的经历。
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回复来自Imagine Cruises的ManagerImagineCruises
2017年9月28日已回复
We just love seeing returning customers on board, and when each cruise is just as good as the first, it reassures us that we must be doing something right. Sounds like you had a fantastic cruise on our 3hour Whale Watch onboard Imagine, we can't wait to see you back on board!
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Hubby和我花了90分钟的时间去看鲸鱼,我们度过了最美丽的一天,我们的船员们都很出色,知识储备量很大,我们很幸运地看到了几只驼背鲸,这是一次很棒的经历。
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回复来自Imagine Cruises的ManagerImagineCruises
2017年8月26日已回复
Thanks for joining us on board Envision for our 90min Whale Express Cruise, sounds like you had a great time on the water, we hope to see you back on board to explore another part of our much loved Marine Park
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我们与想象旅行社一同乘坐快车观看鲸鱼,真的棒极了!我们很快就出海了,并且看到了海豚、海豹,还有一条鲸鱼跃出海面在我们周围玩了一会儿,这是一次愉快的经历!
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回复来自Imagine Cruises的ManagerImagineCruises
2017年8月26日已回复
Thanks for your recent review of our 90min Whale Express cruise on board Envision, we so glad you had a great experience- we hope to see you back on board again soon
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在2017年1月的日落晚餐巡游中度过了一个美好的夜晚。 我们在晚餐邮轮上看到了比在实际的海豚巡航中更多的海豚。祝你抽奖幸运 我会推荐晚餐巡航。 它人更少,也更放松。 食物很简单,但很新鲜和香。挂在你的生菜上,很可能会被吹走。哈哈哈......
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回复来自Imagine Cruises的ManagerImagineCruises
2017年7月21日已回复
Thanks for taking time to review your trip out on Imagine on our 2.5hr Seafood BBQ Dinner Cruise, we do often get to see dolphin during this cruise, and sounds like your night was extra special. As for the lettuce comment, unfortunately sometimes it does get a little windy above deck- we look at it as bonus, you just get to feed that hungry belly a little quicker then normal, (or head indoors in the cabin for a more slower eating experience) We hope to see you back on board again soon!
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