Irukandji Shark & Ray Encounters
Irukandji Shark & Ray Encounters
4.5
上午9:00 - 下午5:00
星期一
上午9:00 - 下午5:00
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上午9:00 - 下午5:00
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上午9:00 - 下午5:00
星期六
上午9:00 - 下午5:00
星期日
上午9:00 - 下午5:00
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4.5
356 条点评
极佳
251
非常好
61
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4
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11
Victoria A
26 条分享
2025年1月 • 夫妻情侣
Very very disappointing. We last visited 10 years ago before the move and had an amazing time. We mingled chest deep in the shark pool, met the rays, had a kiss off one of them too.
Today we paid for the discovery experience and it was a complete let down. We got to paddle so far into the rays and feed them. Stand ankle deep in the shark tank and that was it. No interaction at all, just a speech on how they're rescuing them from the wild etc etc. The area they have now is massive, but I'd not advise a visit compared to the last time.
Unfortunately as we live in the UK it's not a place we get to visit very often.
Today we paid for the discovery experience and it was a complete let down. We got to paddle so far into the rays and feed them. Stand ankle deep in the shark tank and that was it. No interaction at all, just a speech on how they're rescuing them from the wild etc etc. The area they have now is massive, but I'd not advise a visit compared to the last time.
Unfortunately as we live in the UK it's not a place we get to visit very often.
撰写日期：2025年1月7日
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Kerrie O
澳大利亚Ambarvale136 条分享
2025年1月 • 家庭
We spent a fantastic morning at Irukanji Shark and Ray Encounters doing the Zelda's o pass, which includes all the snorkels and encounters. The animals are all so loved by their keepers and well looked after. We particularly liked the white tip reef sharks who are just stunning to watch in the water. Equally as amazing as the animals were the staff. Every single one of them we interacted with was awesome. Full of information which they clearly love to share, and their love and passion for the animals they care for is clear to see. I really enjoyed chatting with the staff during the experiences, and learnt a lot. Will definitely be back to do it all again.
撰写日期：2025年1月2日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
EMT87
澳大利亚坦卡里80 条分享
2024年11月 • 家庭
It was just average, I wanted it to be amazing but it just wasn't.
- Entry is nice, Marty was informative and happily took our $150 for 2xkids (Discovery experience) Considering now what we got it's very expensive.
- New shark pool is nice however way over the other side of the facility. A LONG walk if your disabled or heavily pregnant like myself. Toilets also too far away. Need to update this to be more user friendly!
We went to the shark talk but couldn't understand anything as the speakers were attached to the roof pointing towards the ground. My kids did feed one shark but that was it.
- The ray pool was slightly better and staff member Zuzu was fun! The rays were friendly and the kids did get to feed several so that was a highlight. The ray talk was informative.
All in all it was just ok, I gave one point because it didn't smell and also the Taco van out the front was amazing!
- Entry is nice, Marty was informative and happily took our $150 for 2xkids (Discovery experience) Considering now what we got it's very expensive.
- New shark pool is nice however way over the other side of the facility. A LONG walk if your disabled or heavily pregnant like myself. Toilets also too far away. Need to update this to be more user friendly!
We went to the shark talk but couldn't understand anything as the speakers were attached to the roof pointing towards the ground. My kids did feed one shark but that was it.
- The ray pool was slightly better and staff member Zuzu was fun! The rays were friendly and the kids did get to feed several so that was a highlight. The ray talk was informative.
All in all it was just ok, I gave one point because it didn't smell and also the Taco van out the front was amazing!
撰写日期：2024年11月3日
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Yvonne B
澳大利亚悉尼6 条分享
2024年9月 • 家庭
Loved the experience of interacting with the rays - such beautiful creatures.
Staff were very helpful and informative.
The only downside for us was the lack of a cafe. We would have stayed longer if we could have had a coffee. Even a machine would do.
Staff were very helpful and informative.
The only downside for us was the lack of a cafe. We would have stayed longer if we could have had a coffee. Even a machine would do.
撰写日期：2024年10月17日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
CC
澳大利亚悉尼1 条分享
2024年10月 • 家庭
This is the third year in a row that my daughter and I visited this place but this could be the last time.
I was astonished to find the wetsuit now costs $30 each, doubling last year and more than the entry fee for a child. We didn't opt for one this year as we have done so previously. However, disturbingly non-wetsuit guests are now treated as second class citizens.
1) Previously everyone can go in the pool up to the knees. The key attraction is to have the rays swim up for a stroke. The new policy is that people without wetsuit can only go to a specific area in the ray pool where the water barely cover the feet, which means the rays rarely come up. We hardly touched any rays in our 2.5 hour visit.
2) when the rays talk was on which uses the non-wetsuit area, people with wetsuits were allowed in the water to touch the rays as they swim by. Non-wetsuit people were literally roped off and stand on land.
3) the tanks and beaches seem to close quite frequently for no clear reason. We arrived at 2:30pm and left at 5pm. The non-wetsuit ray area were closed nearly the whole time (apart from the ray talk, again we were not allowed in) while the other end of pool were open most of the time but to wetsuit only. The shark tank was also closed well before the closing time. Maybe at 4:30?
So the visit was very disappointing and unsatisfactory, a sharp contrast to our previous experiences. Will certainly not visit again unless they reverse this new wetsuit policy.
I was astonished to find the wetsuit now costs $30 each, doubling last year and more than the entry fee for a child. We didn't opt for one this year as we have done so previously. However, disturbingly non-wetsuit guests are now treated as second class citizens.
1) Previously everyone can go in the pool up to the knees. The key attraction is to have the rays swim up for a stroke. The new policy is that people without wetsuit can only go to a specific area in the ray pool where the water barely cover the feet, which means the rays rarely come up. We hardly touched any rays in our 2.5 hour visit.
2) when the rays talk was on which uses the non-wetsuit area, people with wetsuits were allowed in the water to touch the rays as they swim by. Non-wetsuit people were literally roped off and stand on land.
3) the tanks and beaches seem to close quite frequently for no clear reason. We arrived at 2:30pm and left at 5pm. The non-wetsuit ray area were closed nearly the whole time (apart from the ray talk, again we were not allowed in) while the other end of pool were open most of the time but to wetsuit only. The shark tank was also closed well before the closing time. Maybe at 4:30?
So the visit was very disappointing and unsatisfactory, a sharp contrast to our previous experiences. Will certainly not visit again unless they reverse this new wetsuit policy.
撰写日期：2024年10月10日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
enoney
澳大利亚悉尼1 条分享
2024年10月 • 家庭
We went to this place a few years ago when it was at the old place. We decided to return to its new location as we loved it last time. To say it was disappointing is an understatement. We paid $122 for a family of 4. The website says you can still go in up to your knees but they didn’t let us go in past our feet. They gave you food to feed the rays but they had no interest in coming up to get food. The staff even body blocked a ray from coming near us and encouraged it to go near the families who had paid more for the wetsuits. We managed to touch one ray in a tank but again none had interest in getting fed. We went to the shark tank. One managed to eat a piece of food off our stick but that was it. They quickly shut the shark tank off after 10 minutes.
Will never waste our money or time at this place again. Let’s just say I had 2 very disappointed children! And adults!
Will never waste our money or time at this place again. Let’s just say I had 2 very disappointed children! And adults!
撰写日期：2024年10月2日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Lauren L
澳大利亚布里斯班87 条分享
2024年9月 • 家庭
I did a reef shark snorkel experience and it was amazing. Having never swam with sharks before, this was a great introduction to it. The staff were great, so helpful and informative.
You first get into a wetsuit, provided with socks and snorkel, then off you go to the lagoon where the sharks are.
Plenty of time to swim around and interact with the sharks. You can even gently pat them. The lagoon had 20-30 sharks in there (that I could see)...likely to be more tucked away out of sight.
I was able to take a camera underwater to capture the moments. So good.
I would recommend this experience.
You first get into a wetsuit, provided with socks and snorkel, then off you go to the lagoon where the sharks are.
Plenty of time to swim around and interact with the sharks. You can even gently pat them. The lagoon had 20-30 sharks in there (that I could see)...likely to be more tucked away out of sight.
I was able to take a camera underwater to capture the moments. So good.
I would recommend this experience.
撰写日期：2024年9月26日
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Ozmaur7
澳大利亚悉尼5 条分享
2024年8月 • 好友
This was FANTASTIC ! We had the most wonderful encounters with small sharks and rays with very interesting talks by the staff who obviously have great affection for the animals. It was clean and well maintained for both the visitors and animals. Can highly recommend.
撰写日期：2024年8月28日
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Mark F
澳大利亚Ingleburn254 条分享
2024年4月 • 家庭
During the safety/instructional video you are told the animals are more important than you, the visitor. Fair enough, though it perfectly describes the experience. Very underwhelming and disappointing overall. It was nice to feed and pat a shark, but had to compete with dozens of others for a brief shark encounter. I couldn’t get anywhere near the stingrays. Not worth the money or time.
撰写日期：2024年4月19日
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Hi MarkF279,
Thank you for your feedback. Sounds like you visited us during our peak school holiday period. So sorry to hear that you were unable to get some stingray love.
We are currently No#2 out of #136, Best Things To Do In Port Stephens, so during peak periods, we are incredibly popular. We do have a capacity that we monitor, to ensure that guests and animals alike, have an enjoyable time. By the sounds of your review, the stingrays were incredibly popular on that day, and everyone was trying to meet & feed them at once. Our apologies that the staff missed the opportunity to make sure you got some time to feed & pet our beautiful Rays.
Yes, absolutely. Our animals are our number 1 priority at all times, but that is not to imply that we do not value our guests. I think you have misinterpreted our sentiment. Our safety briefing video outlines the correct ways to feed and pat our animals. This statement was made in conjunction with the correct way to interact with our critters, as we want to ensure everyone is safe at all times.
Perhaps you may consider giving us another chance and visiting us outside of the school holidays. We would love the opportunity for you to experience how amazing we know Irukandji can be.
Thanks again for taking the time to provide feedback, as we take all feedback on board and are always looking at ways to improve.
We wish you all the best.
Kind Regards
The Irukandji Team
撰写日期：2024年5月6日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
TALIA H
2 条分享
2024年2月 • 家庭
a very disappointing experience and a big waste of money- is how we felt as we left.
My husband and I went with our just turned 2yr old son and my parents.
It cost us $150 to gain entry just so we could gather in a large crowd by a single pool to try to feed the 3 stingrays that would come up to the shallow edge.
My father who has a walking stick couldn't even get into the water as he would have slip without his stick yet he STILL had to pay entry to sit by the side and watch. The staff kept yelling at us for kneeling down in the water as our son refused to stand in the water by himself as our swimmers were -'contaminating the water' so we had to bend over (killing our backs) to hold him in the water so he could feed the stingrays.
we gave up and we walked over to the other pool with the sharks in it. Again, same issues, only saw 2 little sharks and had to push and fight the crowd to get into the shallow water and the staff constantly yelling at people if they went in any deeper then their ankles.
Then that was in... we has seen and done everything.
unless you want to fork out another $20 per person for wet suits just so you could go into the water up to your waist. The wet suits should be included with entry, it just feels like a money grab. The snorkeling would be good, but again its extra money on top.
Its a very expensive experience for 2 small pools with barley anything in it.
I thought they may have had a table pool with shells, starfish and crabs for young children to touch and explore, but no... we were only there for 1hr.
My husband and I went with our just turned 2yr old son and my parents.
It cost us $150 to gain entry just so we could gather in a large crowd by a single pool to try to feed the 3 stingrays that would come up to the shallow edge.
My father who has a walking stick couldn't even get into the water as he would have slip without his stick yet he STILL had to pay entry to sit by the side and watch. The staff kept yelling at us for kneeling down in the water as our son refused to stand in the water by himself as our swimmers were -'contaminating the water' so we had to bend over (killing our backs) to hold him in the water so he could feed the stingrays.
we gave up and we walked over to the other pool with the sharks in it. Again, same issues, only saw 2 little sharks and had to push and fight the crowd to get into the shallow water and the staff constantly yelling at people if they went in any deeper then their ankles.
Then that was in... we has seen and done everything.
unless you want to fork out another $20 per person for wet suits just so you could go into the water up to your waist. The wet suits should be included with entry, it just feels like a money grab. The snorkeling would be good, but again its extra money on top.
Its a very expensive experience for 2 small pools with barley anything in it.
I thought they may have had a table pool with shells, starfish and crabs for young children to touch and explore, but no... we were only there for 1hr.
撰写日期：2024年4月3日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Hi taliah699,
It breaks our hearts to hear that you did not get the full Irukandji experience that you deserve. We take all feedback incredibly seriously, as we are always looking at ways to improve.
I am not sure why you were charged $150, as your infant is FOC and 4 x Adult Entries would have been $147 on the family combo pass 3. If any of the adults had concessions, it would have been even cheaper. This includes Entry, all your shark and fish food and barefoot wading into the shallows of our two natural style lagoons, and feeding & patting our animals in the nurseries and smaller tanks. The free infant pass also includes free wetsuit hire. We offer this for all children 2 and under as we are a family business with young children and we understand it can be super exciting for children in this age group, ultimately leaving them completely soaked. If this option was not offered to you when you purchased your tickets, we apologise. That is on us, and we will work as a team to make sure during the busy periods, that all information is clearly communicated to our guests, while ensuring a seamless and prompt check in.
Yes, you are correct. Like all traditional aquariums, to gain access and view our animals, an Entry Pass is required to be purchased. I am sorry that the staff did not offer your father in law to sit on the strategically placed rock in the stingray lagoon, which was created in mind for those that may need some support in the water. Your father in law would have been more than welcome to sit on this rock, with his feet in the water. Apologies if this was missed. As you can imagine, the walking stick could have posed too much of a risk to our stingrays. If it was pressed onto their wings by accident, they could get injured. Once again, we are sorry that during this peak period, the staff did not communicate this to you. They are amazing at what they do, but during our busy times, they may have accidentally missed the opportunity to explain this information in further detail.
As we are not a public pool, we do not allow only swimwear to be worn. Due to the nature of the activities, we require some coverage. We also do not allow your personal clothing or wetsuits to be worn in the water, as we are trying to avoid detergents, chemicals, bacteria etc into the water with our marine friends. They are our priority, so we hope you can understand that we have their wellbeing in mind at all times. No one deserves to be yelled at however. I am sad to hear that this may have happened. The animals in our lagoons are our family, so our Fish Keepers keep their safety and wellbeing top priority at all times. Once again, we will have a chat to the team about better ways of delivery, when explaining the experiences to our guests.
Wetsuit hire is an additional $18 per person 3yrs+. This also acts a visual ticket for those who have paid for an in-water experience. Unfortunately, we have had people take advantage of this, and have subsequently been forced to keep all guests on Entry + Shallows standing, as it wasn't fair for those who had paid for the upgrade, when people are kneeling in the water, getting really wet in their own clothes.
We are sorry to hear that you felt your experience did not met your expectations. Our two natural style lagoons that you can enter are not small by any means, as they both hold approximately 100,000,000 litres of water in each. We are currently in Stage 2 out of 7, so perhaps you may consider visiting us again once we have expanded further. Being a small family business, this will take some time, but we have some amazing plans in the works and hope you give us a second chance at a later date.
If you would like to discuss this further, please reach out via info@sharkencounters.com.au
We thank you for your time in providing feedback.
All the best
Kind Regards
The Irukandji Team
撰写日期：2024年5月6日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
What size do the wetsuits go up to/do they have wetsuits for people in the plus size category? Abt size 16-20?
撰写日期：2021年1月7日
Hi Emma,
Our wetsuits go up to a mens 3XL, if this is not adequate we allow visitors to bring a rash shirt and board shorts of their own to wear in instead.
Cheers
撰写日期：2021年1月11日
Hi, After you finish your in water tour, what are the facilities for getting clean and dry?
撰写日期：2017年1月3日
Hi therese_p
Thank you for your enquiry!
The facilities are limited until we get into the new centre. At the moment we provide clean towels for those who don't have their own (and change rooms). The shower blocks are way to pricey for us to build twice sadly, though we can't wait till we are all new!
If you have any more queries don't hesitate to ask.
撰写日期：2017年1月3日
The centre sounds amazing and offers a wonderful experience for kids. I'm keen to show my daughter but I have some reservations that this might not be humane - I mean great for humans but how do the animals fare? I'm not against it I would just like to know somehow if there are some assurances that the animals are content and cared for? Can anyone offer advice on certifications etc? Thanks so much
撰写日期：2016年7月26日
Hi Missdizzi,
Thank you so much for your question and concerns for our fish family. Also a big thank you for all those positive replies from the reviewers, it means a lot to us as our fish health and happiness is the absolute top of our priorities.
At Irukandji we have a saying called APS all our staff and volunteers run every aspect of our day with this in mind. What it stands for is Animals, People, Sustainability. This is the order of our priorities and our animals health and happiness is the first priority, followed by people, followed by how we can run our business in the most sustainable way possible.
We are not your normal aquarium, all our fish have names and individual personalities, we love, target feed, entertain and care for every single one of them, not sleeping if something is a miss. Last year we spent $7000 in one day for a vet visit, since it was winter and there wasn't the money to pay the owners took out a personal loan to pay to make sure immediate treatment was provided. I can think of a lot of people who wouldn't do that for their own pet, let alone one of 200 fish. This is a very small business and we pride ourselves on taking the correct ethical path in everything we do especially when it comes to our animals. Hopefully some of the large companies will notice after a while and say "if we can do it then they can"
Our fish family are ambassadors for the ocean and extremely important ones, they may be born in captivity not living the most natural life possible but at the rate we are going they will have no wild cousins left to save. Every year 100,000,000 Sharks and Rays (this is just the legal ones) are slaughtered, this equals 190 sharks per minute.
Our Tawny Nurse Sharks were bred in captivity in a program that has saved them from extinction in the wild (dating back to the 70's) Tawnies grow to be very large (3m), it takes them 14 years to become sexually mature and then they have only 2 offspring at once, then it takes them 14 years... chances are they become shark fin soup long before that.
14 of our species are endangered or threatened, many are simply unknown.
Everyday we get visited by children and adults many who are terrified of sharks thanks to the media, everyday we get to change their minds and send them off into the world to spread awareness about the importance of sharks and ocean conservation! Every day people are blown away about how wrong their preconceived opinions of sharks are and thanking us for opening their eyes to the easy ways they can help save the ocean in their normal day to day lives.
At the moment we are in the process of releasing some threatened rays born at Irukandji to the wild to push up the wild populations, and all these things are just a tiny portion of what we are, can and will be doing for wildlife.
I hope this answers your question and thank you again for being concerned for animals! It is extremely important that you research your zoo before visiting it and I wish more people would do this, some zoos (especially in 3rd world countries) are terrible and are giving the rest of us a bad name. If more people could take the time to research and support the right facilities then more wildlife would be getting supported. protected and bred and released.
Thanks again :)
撰写日期：2016年7月27日
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