Great Wolf Lodge Waterpark

Great Wolf Lodge Waterpark(Scotrun)

Great Wolf Lodge Waterpark


573 条点评

纽约州6 条分享
Do not go here whole place is under construction for some time.lets get started NO parking cause of the work outdoors construction vehicles taking parking spots.Got to hope to find a spot and that is also for staff .Then dust dirt blowing all over cars are covered in dirt if you have allergies look out.materials from construction blowing all over. Dirty rugs in main entrance ripped in areas tripping hazards. Food no good. Oh and in your room the balcony’s are all locked can’t go outside they don’t tell you that. game room doesn’t post cost of games.
I can go on forever don’t go here sorry I didn’t read reviews SOOO BAD

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Ed W
3 条分享
avoid this place - not safe for visitors. Witnessed a fight take palce and security never showed up until well after the incident. Also was struck in the back on a water slide because the operator was not watching what she was doing. not a safe place.
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Scotrun,2 条分享
2022年6月 • 家庭
Don’t waste your money staying here. We have stayed here several times before and had a good experience, not this time. First we got to our room only to find that there was leftover food behind the table from previous people. The bathroom hadn’t been cleaned. Toilet was dirty, foot prints in shower. Called willow and was told it would be taken care of. It’s the next day and it still isn’t. My daughter booked trip in her first name this time, we have same address and last name, but because she didn’t book it in my name we didn’t get gold status. There were dead bugs floating in lazy river. There was a dirty wet sock and bandaids in the water by the basketball. Someone needs to step up the cleaning. Romper room was going on above us til after midnight and again around 530 am this morning. 2 dogs were running around the lodge last night and no one cared that they weren’t service dogs. I reported last night and this morning. They just said they didn’t know what room they were in and would look into it. No one seemed to care when I brought these things to their attention. Nothing was done. I will not stay here again. I will be going to another establishment such as Kalahari to spend my money next time. It’s sad when you spend this kind of money to stay somewhere and the trip sucks.
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Andrea M
1 条分享
2022年6月 • 家庭
We had a bad experience at this place when we checked in they gave us the wrong room, I specifically clicked online on a double bed room and they gave me a single bed queen size room, it wasn't easy for them to help me out since I already did the check in or at least that's what they said I had to talk to 3 people before the manager could accommodate us in the right room. I specifically picked that room based on our needs why did they want to give whatever they felt like giving us!? That just took time from us and frustration from my kid, not a fun experience. I purchased the paw pass which stated one free ice cream and 10 bucks for a restaurant plus many more activities but they didn't mention anything, those restaurants places open later than the other regular restaurants, check out time is at 11am and the restaurants opened at 11:30am how inconvenient since we only went there for one night we had to leave without using it. When I bought my paw pass it was 89.99 and now it was 99.99 so they had to charge me for the difference, what type of business does that? What about a price adjustment or something else idk but on top of it we went to try to relax but there was an alarm set up in the room at 5am that we were nort aware of that woke us up, breakfast time again from there places opened at 7am but the other ones opened earlier so there was alot of people walking playing with the kids complaining since they could had opened at least 30 mins earlier. And last but not least I received a text from the hotel stating that check out is at 11am and to text them the word OUT without stopping by the front desk which I thought it was great but then at 10 am housekeeping went up knocking on our door to check if we already left. Not a good experience we are definitely not going to come back.
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Rachel C
9 条分享
We had an absolutely amazing time at GWL. The waterpark was clean and offered lots of great fun options for us as a family. There were great areas for the very little ones and lots of fun rides for the whole family. We loved that there were not long waits and really liked how safe we felt because there were life guards everywhere, constantly watching and available.

The rooms were clean and spacious, and we slept really well. We had a family room with a mini kitchenette and two big queen beds and there was lots of room for us to relax. We didn't bring our own food and ate at the Loose Moose instead, which was really delicious. I do wish there were more high protein vegan options like a tofu scramble or hummus etc. The decor at the lounge is also lovely, offering lots of places to sit and relax. We loved the arcade and spent every evening there playing games.

The best part of the GWL experience is the staff, who were all kind, thoughtful and so welcoming. We did yoga every morning with Tamiko and Emily, who made us feel like very special guests. Their kindness and sweetness made everyone feel so welcomed. They would always single out little kids and praise them, making them feel seen. They're just wonderful people and made our stay magical.

I cannot say enough good things about Great Wolf Lodge, and I can't wait to come back again soon!
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Robert D
马里兰Damascus168 条分享
I hope somebody posted a video on YouTube, because this place is INCREDIBLY AWESOME!!!
You can spend you entire to close...either enjoying sitting by the various pools reading a book, or splashing about with family & friends in the numerous pools and activities (of which there are PLENTY) to amuse yourself with.
There are also 2 cafe's to get some tasty tidbits, and an accessible restroom...all under this multi-acre roof. Wow was that a BLAST! OMG Fun! Enjoy! :-)
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Robert S
2 条分享
We(three adults three children) just got back from Great Wolf today. Quick recap is; good place to bring the kids, needs updating.

Check in was very pleasant. We arrived early on Friday so there was no line and everything went smoothly. We got the "Pup Pass" for the kids which was a nice add-on that I would suggest for any kid.

The room was average, besides the kid cabin that we got(which the kids loved). The lodge is getting the roof done so we didn't have access to the balcony, but I didn't lower the score for that, as that will happen from time to time. A lower room fee would have been nice to see though. Being a "kid friendly" place, we did have to put up with running kids above us and running kids in the halls late into the night.

We had the buffet for breakfast and in my opinion is not worth the price. We brought some food with us so it didn't hamper our visit. A lot of pre-packaged breakfast items(this may be a change they made for Covid, I don't know) with some cooked food in the middle. The eggs appeared to be the egg mix that some places use to save money. I am not a fan and they were watery. The frittata was good though. If they are offering the cooked food, they should also serve some fresh fruit and pastries though, instead of the prepacked stuff mentioned above.

There are many additional things to do(for a fee), which is nice for a one destination place. We would have spent more time in the arcade if the prices were a tad lower. They also have a bowling alley and mini golf.

The water park is where they need to most work. They only had two rafts for the three person canoe ride, which made the line slower for that. As well as most of the time we were there, there was only one person manning the top floor so it took longer to get through, as they had to personally put the rafts in place for you. While we had time to wait in line we noticed that several of the railing were cracked. Probably from age, but should have been noticed and handled by now.

Overall, our visit was decent. But, if we look to come back up here for a visit, we will definitely look at one of the other water park hotels nearby(Camelback or Kalahari).
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1 条分享
The security allegedly tried to quiet the guests in nearby rooms but nothing changed even at 2am and 6 requests. No sleep for us. Not to mention the severe food poisoning I had which caused us to miss the entire second day. The food at the water park was disgusting and the wait time was 45 mins to order. My 9 year got stuck on a water tube ride because the employee didn't check the weight first....him and his friend were way under the minimum weight for the ride. All balconies were closed for roof repair even though nothing was being done close to our room. The Manager, Matt Rowland, advised (after 4 attempts to contact someone) there would be no compensation for an awful stay. DO NOT WASTE YOUR TIME OR MONEY!! Go to Kalahari!!!!!
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1 条分享
2021年8月 • 家庭
Not worth it. At all. The 2 stars are purely for the water park. Save your time and money and just go to the water park for the day.

The restaurants / food is horrendous! A fully open buffet that everyone can touch. I witnessed several people wiping their noses then pickup food and put it back and pick up another. Several items of food were covered in hair. The dirtiest buffet I’ve ever seen and shocking choices for the price. The pool restaurant is an even bigger waste of your money.

Witnessed a woman throwing up in her hands in the lobby, dripping on the floor; walk into the restaurants and back out again. No one batted an eye. The rooms are outdated and extremely overpriced.

Awful experience
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Whitney D
3 条分享
so much fun and has a lot to do for everyone of every age. bring your family for the day if you dont want to pay the expensive prices to stay
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