Hello, I'm Trez the Manager here at the REX. I was informed by a volunteer that someone asked for a ticket to be refunded on Wednesday 15th June. This was on the evening the ticket was purchased for, and in the front of queue of customers wanting to get into their seats for Top Gun- Maverick. I was told it was explained we have a no-refund policy when there is insufficient notice. The reason being that the distributor will have taken their 50% and the government their 20% of the ticket via the booking system. Would this be you? I apologise that we have no record of who made the complaint on the evening. However, know of no other complaints received since I have been Manager these past 6 months. Here at The REX we welcome complaints as an opportunity to improve the experience we provide our customers. Please email me directly if you would like to discuss your complaint further Trez@therex.co.uk

Thank you for your positive comments. Its most encouraging for all our Duty Managers, Bartenders, Projectionists and Ushers, who volunteer and work to provide the best customer experience here at The REX.

Oooo we like being called 'a little gem' -thank you. I will share your comments with our Duty Managers, Bartenders, Projectionists and Ushers, who volunteer and work to provide the best customer experience possible here at The REX.