Lochside House Hotel Spa

Lochside House Hotel Spa(New Cumnock)

Lochside House Hotel Spa


60 条点评

Roger G
英国格拉斯哥2,488 条分享
Came here for a special morning coffee and cakes to break a journey south. A very smart and popular hotel and spa judging by the number of cars parked and the steady stream of visitors. Some mix up as we didn't seems to be booked in, however we were quite quickly told to find a table and our order taken shortly after. Superb views of the Loch of the Lowes and attractive gardens with fountains, etc. They only supplied coffee by the cup and no cakes, only well presented shortbread. The coffee was very mild for our taste.
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英国南艾尔郡35 条分享
Lovely Spa experience for myself and my daughter......Relaxing time in thermal suite followed by massage........Jackie's back.neck shoulder massage was the best I've ever had !!!
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Fi F
2 条分享
Excellent service. Nikki in particular was fantastic. Customer service 2nd to none. Highly recommended a visit. Had a Spa treatment with Clare excellent experience wasn't rushed at all. Food delicious recommend the salmon.
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Dear 467fif. Thank you for this amazing review. We will be sure to pass on your kind comments to Nikki. Hope to see you again soon. Kind Regards, Lochside House Hotel
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1 条分享
Visited Lochside for a spa day and afternoon tea. Food & restaurant was fantastic, great selection of mocktails and dietary requirements well catered for. Afternoon tea was brilliant, tasted lovely and was brilliantly presented. The spa facilities are good, but very very overcrowded. Firstly, not enough sunbeds, we went into the steam room and when we came out somebody else was sitting on our belongings. facilities such as the hydropool in particular were crowded and not enough room to abide by social distancing. One locker to two people which wasn’t enough, one bag had to sit outside. Other users’ bags etc were sitting on any shelf space they could find. The changing rooms were too small for the number of people. no 2m distance was possible, as people qued to use the 2 showers and one toilet, whilst others were trying to change their clothes shoulder to shoulder. Overall I did enjoy my visit but feel Lochside should take this into consideration that there were far too many people in such a small space which cut our day short. In no way am I being negative towards Lochside as the staff and facilities are great, purely hoping to bring this to their attention for any future bookings. Thank you.
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1 条分享
My fiance and I visited the spa in August. We had booked the new beginnings package for each of us, as it had lots of treatments and we thought it would provide us with a full relaxing spa day to enjoy the facilities together. As far as we were aware this package was pregnancy safe but not exclusively for pregnant women, and being £140 each we wanted to treat ourselves, as this was one of the most expensive packages. But £280 later we were in and out in just shy of 2 hours. The girls that did our treatments were nice and capable, but we felt a bit rushed to get everything done. For example, I had the foot soak and polish but we were quickly ushered to the relaxation room which completely ruined the polish instantly as I was required to put the slippers straight on. We also looked forward to using the facilities like the pool, etc. But no one mentioned to us that they were completely shut until we were awkwardly standing in our robes in the spa reception area wondering what we were meant to do next. So we ended up having to get changed and heading home as the package was over. We were really quite disappointed after forking out nearly £300, I just don't think it's worth all that money. I have written to lochside in their 'contact us' section on their website but ive heard nothing back yet.
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英国韦瑟比17 条分享
We stayed here overnight on our to the Isle of Arran. The hotel was decorated to a High standard And the room was very nice. We had dinner here and the food was lovely, Rory and Rebekah who served us were very attentive. All in all a very good experience.
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阿联酋迪拜5 条分享
We stayed last week in the largest lodge, the lodge was beautiful, comfortable and well set up. We dined in the restaurant one evening and the food was exceptional. Everyone we met was so attentive- from the gent testing the water and adding chemicals to the hot tub, to the cleaners who dropped by with extra towels etc that we requested. Although expensive for a Thursday/Friday stay, the overall standard was very high, which justified the price. There were a few wee things which would be useful in the lodge- e.g we only had 6 mugs and 10 people staying, and there was no floor brush for us to tidy up a bit but these did not detract from the stay. Im sure we’ll be back!
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英国苏格兰264 条分享
Second time here and again it didn't disappoint ! Food is tremendous, breakfast also. Decor in the room is lovely and up-to-date, ochre and greys...
Rooms are fully equipped and with a large flat screen tv, kettle, hair dryer. Hotel is surrounded by the loch and Scottish hills. Spa area is extremely relaxing and smells amazing. Can't wait to return. Also...I appreciated the girl at reception asking how my step-dad was after a bad fall here previously, she remembered well. Thanks (sorry didn't catch your name, but, you know who you are x).
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英国艾尔6 条分享
Lost count of the times my partner and I have stayed overnight here. We are never, ever disappointed. Fantastic food, dinner and breakfast. Lovely spa treatments. Gorgeous room with the comfiest bed. Staff are lovely and can’t do enough to help. Looking forward to our next stay. Highly recommended.
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M Wallace
3 条分享
My friend and I have just returned from an overnight and spa absolutely wonderful from arriving to checking out could not fault anything. Jennifer and Julie your treatments were fab. Every member of staff were a delight to meet. We will be back.
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