Thank you so much for such a lovely review. You guys made our day with your sense of fun and adventure! I hope all our patrons visit Bright Brewery for a light refreshment! ;-) Thanks again for having us a part of your Teams expereince. Happy Trading, Deb

Wow! Thank you so much for sharing your experience. Your daughter is brave.. the Iceberg to me is simply CHILLING! I'm so grateul that you took the time to share your thoughts. And all the more that you enjoyed the township of Yarrawwonga / Mulwala, theyr are simply great towns. Cheers Deb

That is really great to hear. Thanks so much for taking the time to share their experience. We can't wait to see them soon!

Hi Therre, Thanks you so much for sharing your expereince. It is humbling for us to realise that we have become apart of yearly family adventures. We can't wait to see you again. Deb

Hi There, We're so pleased to hear you guys had a great time. We hope to see you all again. Deb

Hi There, I would like to clarify some of the points you have made above: Firstly, with regard to the checking of ages; Our digital booking system will not accept the booking of a child unless a Guardian is booked at the same time. It is up to the purchaser to ensure they provide accurate information. The same goes for bookings received at our facility. EVERY patron booking for a child is checked for the appropriate guardian and supervision age. You may not be aware that we operate to the Australian Royal Lifesaving Aquatic Standards: that being; “All children 10yrs and below must remain within ARM’S LENGTH of their guardian”. This is solely the responsibility of the guardian to uphold, NOT our Lifeguards. We will not be held responsible for those patrons who do not provide accurate information, nor uphold their personal reasonability of supervising the children they are accountable for. Secondly: this is a challenge course. A course designed to put people of all ages out of their comfort zones. For all ages. That said we have ordered additional platforms many weeks ago, that have frustatingly been held up due to the holiday season. Thirdly: With regard to your husband and the lifeguard not caring; I find this concerning on a number of levels; A) Our Team take patron safety as a priority over patron enjoyment. They are trained to respond immediately. Not to mention are remined every hour of their shifts. They do their very best with they patrons they support. B) After following up with my lifeguards for the day you attended, Lifeguard M explained that during a particular session, he approached a fellow on the original park who was sitting and rubbing his leg. The lifeguard asked him if he was alrigh? The chap said he'd rolled an ankle... LG M offered to radio in and get a boat to bring him to shore. The gentleman said he would be fine... This may not be your husband, however this is the only Male that has rolled his ankle for a number of days. I am somewhat perplexed that you have not mentioned the new addition to our facility, that has more than doubled the size of our attraction... All shiny and brand new.... It is somewhat surprising, to read the above, especially since someone took and posted photos of what we imagine are YOUR children and posted the image on Trip Advisor. And incredibly on the new park... not the original facility as per your complaints listed above. Yes, the original park is faded from sun exposure... but it is in good order and, as you mentioned it still does the job. My Team and I, are all quite surprised that if you were so dissatisfied, neither you nor your husband DIDN'T approach one of my duty supervisors nor in fact myself. Especially given I was working that day and nearly every other day since opening for the season. I am sure there is an easy explanation for that. Anyway, that said; Thank you so very much for allowing me the opportunity to provide clarity around the points you raised, especially in such a public forum. This review has allowed me to reflect and celebrate our Team's performance standards. And as always look for futher improvement. We wish you all the very best, and sincerly hope that 2020 is awesome for you and your family. Best Wishes Deb North Managing Director Aquazone @lakemulwala PTY LTD

Hi Belinda, Thank you so much for sharing your experince. It's really heartening to know that the effort our team puts in is recognised and appreciated. We don't always get it right... but it is reinvigorating to the soul when we do and it is noticed. We can't wait to see you guys again!

Hi there, I'm so pleased to hear that you guys had a blast. Thank you so much for takling the time to share that with us and the wider community. We can't wait to see you guys again soon. Cheers Deb

Thank you so very much for your kind feedback. Glad you guys gad a great time. We have great news now the public holidays are over.... we have located platforms for the new section... They'll be here within the next few days.