Great Wolf Lodge Waterpark
Great Wolf Lodge Waterpark
4

体验附近景点的最佳方式


4.0
4.0 分,共 5 分560 条点评
极佳
240
非常好
172
一般
82
较差
29
很糟糕
37

Kaia H
1 条分享
5.0 分,共 5 分
2024年2月 • 家庭
I have never been to this place before. But it was so dang fun! They had so many lifeguards for EVERY SINGLE THING, who did a really really good job of keeping an eye out for everybody. Like the wave pool, they wouldn't take their eyes off it, for the lazy river, the lifeguard would walk all around scanning the area, making sure that you're safe and nothing's going wrong. The one slide I did not like was the red one. Because I hate drops and that had a big drop which was unexpected. But the green slide, (Up with the orange and yellow slide) that has a tiny drop and I was able to ride it many times and actually really enjoy it. If anyone is scared of drops, that slide is nothing compared to the red slide. The blue slide (family ride) was also epic. The lifeguards all did an AMAZING job with the slides, with the wave pool, lazy river, etc. Also, the lifeguards made sure that there weren't too many people up all by the slides at once. The lodge that my family stayed in was 10/10. Except for the air which was really hot, but we figured that out and was able to cool the place down. Aside from that, it was a great room. Like most hotels wouldn't do this, the lodges there has the soap for YOU if you have to get a shower and you forgot your own soap! They prepared body lotion for the sink outside the bathroom, and they prepared body wash, shampoo/conditioner, and even towels and hand towels! And a little paw soap for the bathroom sink. It had a TV in the room with the bunkbeds, and another TV outside the bunkbed room. It also had a balkany! It was so cool to see it and be on it. It had a fridge, (Kept cool) and so we could put literally anything in there. When you're at the waterpark, they prepare FREE towels! You just have to make sure they don't make you pay a 15$ fee for not returning the towels. ;)

Aside from all this, if you have to wait in line, and have like 5-10 kids, there's a little wait room (IN THE SAME ROOM) that plays music, that has a Bear that entertains the kids, they have hoola hoops, jenga, tic tac to, and so much more! If you've never been to this place, You won't regret it! I rate this place 5/5. All the employees were working so hard to keep the place clean, and make sure everything was going smoothly! ~Kaia
撰写日期:2024年3月2日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Justin T
4 条分享
1.0 分,共 5 分
2024年2月 • 家庭
Honestly, I cannot even express how much this place sucks overall. We have been here a handful of times now and I will start with the biggest problem and work my way down... My child is 5 years old. The last two times we have visited Great Wolf, he got into the water park with the yellow wristband- the 42" measurement that gets him on most of the slides. So over the last 6 or so months, two trips in he made it over that 42" mark- which at the time we knew was jacked up on measurement as he just hit the mark despite measuring 43"+ at the doctor and at home for months prior. So we get here today (yes I am writing this while still here, livid from my experience) and our son gets measured for the waterpark and is somehow today 2" UNDER the mark for the 42" wristband. Now I'm no doctor but I know for sure that my kid has not shrunk over the last 6 months. He is devastated- all he has talked about the last few weeks leading up to hsi trip are going on the big slides he has gone on the last trips. How do you explain that to a 5 year old? My first step was asking for a floor supervisor at the waterpark to re-measure him. Definitely no help, they "re-measured" him at the same stick at the entrance that was off to begin with. The waterpark supervisor went on to argue me over and over that this was their standard and there was no compromise to be had as that was their standard and the standard is the standard (? yes. that is literally what I was told. Despite their "standard" clearly changing over the last half year that we have been here). Now I am not one to complain or write bad reviews, but this is blatant obvious and completely infuriating. So next I go to the front desk and get the hotel manager. No help at all. He says that what the waterpark supervisor says is law and he cannot do anything about it. He offered us 50 dollar gift card to the arcade. Thanks man. That doesn't address the fact that we came all the way out to your gross, poorly run, over priced establishment and couldn't do the ONE THING that my son set out to do- ride the normal slides at the waterpark. I wanted to pack our bags and get our money back for the room but didn't want to completely let my kid down so we stayed. At this point my son is totally uninterested in going to the waterpark- the main draw of the hotel- and I don't really blame him as all he would be able to do is ride the baby slides after two visits riding the bigger ones. The infuriating, clown town management is just scratching the surface of the idicocracy working at and running this place. The food is horrendous and super super overly expensive. I wish I had some photos here as support because the food at Great Wolf is beyond terrible. The food service at the pool area is laughably bad, and the actual food is even worse. Think the worst possible cafeteria food and downgrade from that, then paying double what you think it should be. They serve absolute garbage, and the workers are equally bad. So now instead of enjoying our next day stay, I am going to run to the nearest store and grab a tape measure and stack it up next to their measuring stick at the pool entrance because I know, for an absolute fact that their stick is jacked up 2-3 inches from reality. I literally asked the manager to get a tape measure out to re-measure and she told me that she could not do that as their posted measure stick is the standard and that was what they had to go by. There was no logical thinking or conversation here. Just a robotic "this is our standard and this is what we go by" So I will get a measuring tape tomorrow and try to post a picture to this review showing that their stick is indeed 2-3" off. So any parents with kids on the border or cusp of 42" hoping to ride the actual slides- make sure your kid is at least actually 44" if they actually want to ride. So for our troubles the manager offers us a 50 dollar arcade card. Cool, that lasts literally 10 minutes in your over priced arcade where each game costs around 2+ dollars for a few seconds of "fun". Now I'll be honest - a while back, I really thought that the games were rigged here to pop off on jackpots more often because the place is so outrageously expensive and a decent prize cost 1000+ tickets. Our son has jackpotted more games here than other arcades and its fun, but this past trip we spend over a hundred dollars at the arcade and walked out with just crap. Garbage. No big wins, nothing. A hundred bucks in and he walks out with some 5 dollar piece of garbage prize. He did the rock climbing and while reasonable at like 10 bucks, he is a really good climber and was cut off after 3 climbs up. So that took all of 10 minutes. We bought him a bubbler at the 9pm dance party for 20 bucks and it stopped working when we got back to the room. Oh but our dinner. We ate for the first time this trip at their in house restaurant for dinner and boy was that a mistake. I got a regular ass cheeseburger which was upward of 20 dollars and I've had a better burger at McDonalds. I'm not even kidding. I again wish I had taken a photo but it was the lamest crappiest burger for 19 dollars I could imagine sided by about 18 french fries in a fancy little basket. The burger was absolute trash. At the end of the day. my wife and I have put up with the terrible food and overpriced activities because our son had fun. This time- after claiming somehow that either our son had shrunk 2" or that they had jacked up their measuring stick at the entrance of the pool- I have had it and we will not be back or putting hundreds of our dollars into this crap-hole. I could go on about how the TV in our room didnt work unless i signed into my own Netflix account or how there was leaves all over our floor but I am tired of this day and arguing over an hour with their two managers in circles who seemed to know in the back of their minds that their water park measurement system was jacked but couldn't come out and say it. I am going to do my best to get a measure tape, put it up next to theirs and post it here if possible. Do not support this place.
撰写日期:2024年2月23日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

spodester
san diego2 条分享
5.0 分,共 5 分
2023年12月 • 家庭
Loft room was great. Plenty of room for 6. Very close to main st. Christmas time is beautiful.
There is construction but it didn't bother us.
撰写日期:2023年12月19日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Chuck C
俄克拉何马州诺曼6 条分享
1.0 分,共 5 分
2023年9月 • 家庭
The check in process is bad you can stand in line for over one hour. The main elevator does not work. Bad customer service. They just want your money. Once and done.
撰写日期:2023年9月15日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

noltian
德克萨斯州卡罗尔顿26 条分享
4.0 分,共 5 分
2023年8月 • 家庭
great place for kids. I stayed one night. So. there were enough for my kids. one kinder and teen.

I am local and read review a few hours before I got there and some of the review made me scratches my head if I made a good choice to go before school starts. it was a good choice in a way and also a bad one.

I will(can not) not go back for one reason. I was cough all night during sleep. I am sensitive to allegen. Entire building is damp/wet/humid due to being indoor water park. I don't know what I was breathing but I coughed alot. (almost asthma attack level). Stay away if you are worried air quality

Other than that, kids had fun and I don't feel I wasted money.

1. room was clean and updated unlike some reviews I read. I stayed in family suite on the lobby level.
2.partking lot is not huge. it's in fact smaller than Walmart and walking is not a big issue to the car.
3. good water park.
4. food and everthing is at resort level price(some may say it's overpriced), expensive However, good choice of restaurants are within 2 miles. Uber/Doordash are available.
5. their response time on the chat is awesome (mostly less than 5 mins) to assist with any issues/questions.
6. it's not luxury hotel experience but it was good place to spend time in summer. I liked it.

Tips?

1 very small bathroom. very limited shampoo and soap. I recommend to bring your own. motel 6 has better ones and provides more.

2. check in is very cumbersome. I had about 13 families in front of me and waited 15 mins only but took another 15 mins to go over what I already read during reservcation with the staff. very unnecessary. .After I checked in, the line got long. I am pretty sure they had to wait about 30 mins or some. go as early as possible. Pre check in on the app is not for everyone.

3. I checked in around noon and got the room around 5:20 Official check time is 4. I had to text to ask what's going on. don't expect to get a room around 4, check in time. It seems like a common issue there.

4. Food choice is really limited being a resort. Use uber or go pick your own food. Much cheaper and better.

5. get a room on the lobby level if possible. Wait on the elevator slows down everything.

6. Parking becomes easy during chow time. Some people leave to get..Eat out early or late if you want a good parking spot.

7. bring a water proof phone case. cheaper to bring and at least one person needs a phone to order food, etc.

8. bring snack for kids. I really don't see any healthy choice there. Also bring something for yourself.

9. try not to eat or drink inside of water park. Enjoy a few hours and go out or uber food for a break. one hamberger combo is 16 and they quality is not that great. one can of beer is 10...I can't forgive the price of the beer
撰写日期:2023年8月8日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Tom V
伊利诺伊州Homewood1 条分享
1.0 分,共 5 分
2022年12月 • 家庭
Be careful as they will hold your $100 deposit for longer than normal. Checked out December 31 and it didn’t come off my card until January 20th.
撰写日期:2023年1月21日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

deb k
2 条分享
2.0 分,共 5 分
2023年1月 • 家庭
The rooms and facilities all need an update. They are way too short staffed for the number of people. Lines for food are ridiculously long and there are too few options. The prices are high, but it wouldn’t bother me as much if the service and experience were worthy. The food is mostly unhealthy options except they throw in a salad. But it is basic cuisine … burgers, fries, pizza, chicken strips. The drink fountains have a 20 second timer and no ice for them. Fill it fast. It is designed to be no contact except for yourself so I know they must regulate children filling drink cups (adults as well). But expensive and wasteful (wasting money) for the consumer when we pay and nothing fills the cup.
I feel like they know most people are trapped (no one wants to leave for a meal, etc. which is how the place is designed) so they can basically make us wait for everything as long as it takes. We have no choice. Elevators take forever during peak times like getting to your room. Staff use the same elevators to move luggage carts during that time as well. Kids use them for the games as it is set up to do. Overall it was an experience I don’t wish to repeat. Most kids probably love it. The concept is good, but the reality is not.
撰写日期:2023年1月10日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Trevi36
德克萨斯州Tahoka87 条分享
5.0 分,共 5 分
2022年12月
Treated my Grandkids to this place and they and their parents had a great time. It’s HUGE! Lots to do and a wide variety of water activities.
撰写日期:2022年12月7日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

A O
Arkansas1 条分享
2.0 分,共 5 分
2022年8月
Planning a great summer trip with my 6- and 8-year-old grandkids, I booked on-line and chose a Family Standard Suite with 2 queen beds. When we got there, what we got was a room with one king bed for the 3 of us. After a fun night of tossing and turning in a bed with 2 restless little ones, I ended the night on the sofa NOT sleeping.

I chose the Great Wolf Lodge for this vacation because I'm older and have some back, hip and knee pain if I do too much walking or standing at one time. I thought with the waterpark on the premises, getting around would be manageable for me, but the halls are sooo long between the elevators and the higher numbered rooms. My room number was in the 70s, and the walk to and from the elevators multiple times a day kept me in pain the whole trip. If anyone in your group is older or has mobility issues and you still want to go to Great Wolf Lodge after reading this, try to get rooms numbered below 40. That would keep the walking to the amount you would experience in a regular hotel.

There aren’t enough elevators for a hotel this size, so guests end up waiting in mega lines to get to and from their rooms. The interactive scavenger hunt quest games they run add to the issue - hordes of kids and families hopping on and off the elevators going from floor to floor to collect the things they need for the games. The hotel could make things better by turning off the quest games during the peak check-in and check-out times, but apparently don’t care to do so. I've never experienced wait times like these for elevators, even at Disney resorts and big-city conference center hotels.

The bathroom (tub and shower only – vanity in the room) had no vent fan, which made it much too hot, humid, and clammy trying to dress after a shower. That vent fan is standard in every other hotel I've ever been in, and really needed because the bathrooms are super tiny but are the only privacy in a shared room.

The room air conditioning kept the sofa and TV area cool enough but not the bed area, so it was too hot to sleep in the bed, even with the thermostat set to its coolest and the fan set to its highest.

The side of the bed in our room had 3 ankle busting brackets with bolts protruding 6 inches into the walkway beside the bed. Ouch!!! That is a big miss in a room setup. It's like no one is paying attention at all. Little things you take for granted, like suitcase racks and decent-sized closets with enough hangers for more than one person are just not there. In all ways, the standard suite design and amenities here don’t even meet normal standards for non-resort 2-star hotels and are way, way below the standard of every other resort I’ve been to, while costing plenty.

I paid for the All-in-One Package to get the free-refill souvenir cups and the $100 food and beverage credit, as well as several activities. The lodge was out of the free-refill cups for my entire stay. All the staff I talked to were unaware of it and kept telling me other places to go to get them, but once I got to that place, no cups. I texted their customer service bot Willow, and her responses led me on another wild goose chase where each place came up empty as well. Not the scavenger hunt fun we were hoping for. It was the free refills I wanted, not the cups. I didn't want to be charged $3 every time one of us needed a drink. I ended up talking to a desk clerk who could not get me any information herself but said that someone would text me. No one did. No attempt was made to provide an alternative way to honor the free refills I should have gotten.

The $100 food and beverage credit that came as part of the package worked for 3 ice creams, 3 bottled drinks and 3 fountain drinks we got on-site, but not for the $27 pizza we got Friday night. That still showed up on my credit card. I hope to heck that 3 ice cream scoops and 6 drinks did not use up the entire $100 dining credit, but at this point, who knows. I spoke to the same desk clerk about why my credit card had been charged for the pizza, and again, she said someone would contact me. No one did.

The pizza was supposed to be delivered at 8:45 pm. We got to our room at 8:30 and found that they had already attempted to deliver it and I had to take the kids back to the 1st floor and stand in a long line to pick it up. Remember when I said it hurts me to walk and stand very long and that everything here is a long way from everything else? The walking and standing hurts worse at 9 pm after a day at a water park. After these experiences trying to stay fed and hydrated here, I gave up on getting any meals at the Lodge and started going offsite for food and drink because I no longer trusted this place not to rip me off.

Lastly, be advised that the GWL app and the online checkout are buggy as all get out. The pre-check-in using the app failed me multiple times, which meant standing in the looong check-in line at the worst time of day with two uber-excited kids. At checkout time, they send you an email inviting you to checkout online – be warned that the checkout website is badly set up for use on a phone. It almost cost me a late checkout fee. I thought I had completed the checkout. Half an hour later I took out my phone and saw that the page appeared to be stuck. Much lower (had to scroll to get there) on the page where I had clicked the checkout button, was something else I had to click. I checked out again and watched till it went through, but enough time had elapsed for what I presume was a $100 late checkout fee to hit my credit card. Luckily that charge disappeared before it posted. Hallelujah. I didn’t want to have to argue with anyone at this place about that.

Overall, everything outside of the waterpark and a couple of the activities was a lousy experience. Individual staff were incredibly nice when addressing you, but unable to resolve anything, and if they ever reached out to their managers on my behalf, then those managers dropped the ball. I feel like I was cheated out of the time I spent trying to resolve things with staff and out of the money that I spent on the pizza that should have been covered by package dining credits and the meals and drinks I bought outside the hotel when I stopped trusting them to honor the package dining credits.

My end-of-summer vacation with my grandkids turned into a painful, aggravating ordeal that I paid megabucks for. Thanks, Great Wolf Lodge! It sure seems like management is paying zero attention to basic hospitality stuff at this place. Just collect the money and turn the rooms, and because of that, it just isn't a place you want to be.
撰写日期:2022年8月10日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Shonna I
德克萨斯州得克萨斯城27 条分享
5.0 分,共 5 分
2022年5月 • 家庭
We had a SuperFantastic time! Everyone was pleasant! I loved the Hibernation hours. Awesome place for every type of family!
撰写日期:2022年6月6日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

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