Dear Future Customers, If you look through the handful of less than 4 or 5 star reviews Wyoming Stargazing has received over the years you will see that we have accepted the constructive criticism that we have received and have refunded those guests. I have already refunded this customer as well. However, the criticism that we have received in this review is just not justified. Here are some facts to consider: 1. Our telescopes are not "meant to look big and bulky". They ARE big and bulky! We use Dobsonian telescopes with 20-22" primary mirrors to capture a huge amount of light to show you galaxies millions of light years away. Our telescopes are not "worthless" (they cost more than $10,000) nor are they "outdated". While there are telescopes that use camera technology to project color pictures of objects in the night sky, anyone can pull up a picture from NASA on their own computer or smartphone. We believe that having the light of galaxies that are millions of miles away actually hit your eye is a magical experience. We'd like to offer you that experience. Please take a look at our website under the section about "Hubble Envy" so you know what to expect from the experiences that we offer. 2. On our website we provide information about stargazing around the time of the full moon. While we can still offer stargazing programs near the full moon the amount that we can show costumers is diminished as we explain on our website. We recommend booking stargazing programs at least a week away from the full moon. This customer booked their program one night before the full moon. 3. Despite what the customers claims about the clear sky, there was actually quite a bit of haze that night. That haze coupled with the nearly full moon unfortunately degraded the seeing conditions more than we had hoped it would. According to our Stargazing Leader, the customer expressed that she was satisficed with the experience after the program concluded. Had we known the customer wasn't satisfied we would have issued a refund immediately. We welcome everyone's honest feedback about our programs. Typically, a quick phone call (1-844-996-7827) can clear up any misunderstanding or gaps in expectations. We look forward to hearing from you and taking you out on an experience under Wyoming's extraordinary skies. Clear Skies, Samuel Singer Founder and Executive Director

Yup, this one is on us. These guests should have been refunded the night of their program. They were refunded as soon as we received this review. We had a breakdown in communication between our Stargazing Leader and our Program Coordinator. Mistakes happen sometimes, but hopefully we now have systems in place to prevent problems like this from happening again. We have a 100% satisfaction guaranteed policy on our programs. If we can't give folks a good show there is no charge. Sincerely, Samuel Singer Founder and Executive Director