Massage Envy Spa Asheville South

Massage Envy Spa Asheville South(阿什维尔)

Massage Envy Spa Asheville South

Massage Envy Spa Asheville South
2.5
上午8:00 - 下午10:00
星期一
上午8:00 - 下午10:00
星期二
上午8:00 - 下午10:00
星期三
上午8:00 - 下午10:00
星期四
上午8:00 - 下午10:00
星期五
上午8:00 - 下午10:00
星期六
上午8:00 - 下午10:00
星期日
上午10:00 - 下午8:00
来自旅行者的点评
Don't trust them with a CC number!
2019年8月
由于因Massage Envy错误而未能得到的服务,我被收取了55美元的费用。他们的客户服务还没有找我来解决问题。 9月6日,星期五,我从Massage Envy信用卡中扣除了55美元。我整天上班,没有得到Massage Envy的任何服务。我在午休时间打电话到Massage Envy地点。这位女士告诉我,关于我的问题,我必须打不同的电话号码。我打电话给她提供的电话号码,并留下了一条消息。第二天,我姐姐接到Massage Envy的电话。他们给她留言。我姐姐告诉我消息的时间。我马上回了电话。我不得不再留言。三天过去了,没有任何回应。周二,我再次打了电话给另一个留言。我也做了一张表格,通过他们的网站就我的问题与Massage Envy联系。那天晚上,发生了什么事。我打电话给Massage Envy的地点,在那里进行按摩以确认我的**********仍在存档中。当我进行最后一次按摩时,我要求他们将其保存到我的****卡中。那天拿了我卡的女士把我的****卡号放在别人的帐户上。我再说一遍,她把我的卡放在别人的帐户上,所以要向我收取别人的按摩费!我向Massage Envy代表解释说,这是当前情况:我用她的另一位代表更新了我的银行卡信息,但该信息已输入到其他人的会员帐户中。她说,她会做笔记以发送给他们,但是客户团队要等到周五晚上才能回来。由于缺乏关于他们是否可以纠正所造成情况的联系,我不得不致电我的****卡公司以关闭该卡,以便不再向我收取任何交易费用。我通过在线表单跟进了另一封电子邮件。六个电话和三个电子邮件通讯,我收到的唯一答复是一封电子邮件,通知我如何取消我的会员资格。我回复了电子邮件,但尚未收到任何人的来信。我的****卡公司告诉我,我必须通过Massage Envy进行退款。他们仍然没有与我联系以确认错误。在通过第三方进行仲裁并被免除我的会员资格后,他们离开并再次向我收费。我将不得不完全关闭我的****卡,因为我不能相信Massage Envy来履行我们的合同终止!远离这种无能!

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2.5
17 条点评
极佳
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jfffff
卡罗莱纳州阿什维尔3 条分享
2021年7月 • 夫妻情侣
Worst massage ever.

We get massages all the time on vacation, and have visited every other massage place in town -- and they are all pretty good, from Sensibilities to Shoji to Hand and Stone. This place (Massage Envy) is a very corporate massage place that advertises heavily on local radio. I wasn't expecting top of the line. But I also wasn't expecting a disaster.

It was a disaster.

Everything about this place is clearly about minimizing expense and maximizing revenue. The padding on the tables compares unfavorably to resting on a block of wood. Both myself and my partner exited with back aches simply because of the uncomfortable tables.

The massage therapists for both of us were clearly inexperienced. Slathering on a bunch of lotion is not a massage!

My therapist -- advertised as a firm pressure therapist -- did this weird poky thing as well as pinching my skin. After many massages in my life, I'm pretty sure that's not how it works. And it didn't feel relaxing or therapeutic either. It wasn't painful so I suppose that's a win.

My partner's therapist slathered on lotion and not much else. She ignored my partner's request about lower back focus, and her version of a neck massage was to request that my partner raise her head and "let all the weight fall into my hands". Um. Also sure that's not how it works.

We both laughed afterwards, confessing to each other that it was the worst massage ever and that we were both thinking "get me outta here!" the entire time.

Do not recommend. Avoid at all costs. Would give zero stars if possible. Can't believe we paid for that. Ugh!
撰写日期:2021年7月11日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Sandra D
2 条分享
2019年12月
Do NOT get a membership! You are locked in! Very tricky way to do business. Very unprofessional.
Not during a life threatening illness nor a pandemic will they cancel a membership
撰写日期:2020年11月19日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Candice F
4 条分享
2020年8月 • 夫妻情侣
Customer service was excellent at the desk , it ends there if you get Reggie. Not only did my massage start late, it ended early and wasn't even good.
撰写日期:2020年8月25日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Steffi A
1 条分享
2019年8月
I was charged $55 for services I didn't receive due to an error Massage Envy made. Their Customer Service has yet to get back to me to make it right. On Friday, September 6, my credit card was charged $55 from Massage Envy. I was at work all day and did not receive any services from Massage Envy. I called on my lunch break to the Massage Envy location. The lady told me I would have to call a different phone number regarding my issue. I called the number she provided and left a message. The next day my sister received a phone call from Massage Envy. They left her a voicemail message. My sister told me when she got the message. I called back right away. I had to leave another message. Three days passed with no response. On Tuesday, I called the number again to leave another message. I also did a form to contact Massage Envy about my issue via their website. That evening it occurred to me what happened. I called the Massage Envy location where I get my massages to verify my ****** **** was still on file. When I was in for my last massage, I requested they can it to my **** card. The lady who took my card that day put my **** card number on someone else's account. I repeat, she put my card on someone else's account so I'm being charged for someone else's massages! I explained to the Massage Envy rep that this is the current situation: I updated my card info with another one of her reps but it was entered into someone else's membership account. She said she would make a note to send to them, but the customer team would not be back in until Friday evening. Because of the lack of contact regarding whether they could correct the situation they created I had to call my **** card company to close that card so that no further transactions could be charged to me. I followed up with a another email via the online form. Six phone calls and three emailed correspondences and the only response I received was an email letting me know how to cancel my membership. I replied back to the email and have yet to hear from anyone. My **** card company told me I had to go through Massage Envy to get the refund. They're still not contacting me to even acknowledge an error. After arbitrating through a 3rd party and being let out of my membership, they've gone and charged me again. I'm going to have to totally close my **** card because I can't trust Massage Envy to honor our end-of-contract! Stay far away from this incompetence!
撰写日期:2019年11月7日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

davidwbanks
卡罗莱纳州Etowah9 条分享
2019年6月 • 独自旅游
Nice place with nice people. Have Ben going now for about six months. The membership is ok as you get a discount on the second massage in the month.
撰写日期:2019年6月4日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

hsheffield1
north carolina116 条分享
2018年10月 • 商务型
this place is a bait and switch: I made the mistake of becoming a member but had great difficulty getting an appointment. so I booked out months in advance-then they would call me the day of the appointment and cancel. I would schedule deep tissue and the therapist would tell me "I don't do deep tissue." I've been trying for 2 weeks to cancel my membership. I've contacted them multiple times and still no one has gotten back to me. I showed up at the physical address and no one there was able to help me cancel. I'm getting close to asking the better business bureau to help. the quality of the massages was highly variable. you know you've wasted your money when you're fantasizing that your massage will be over soon.
撰写日期:2019年3月25日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

MTBdP
卡罗莱纳州阿什维尔1 条分享
2018年7月 • 独自旅游
I've been through four therapists at this location and have really been disappointed. My experience overall has been so poor, I called to complain to a manager and all she tried doing is scheduling me another appointment! No listening skills. Completely programmed to do one thing only take your money and deliver lousy service...STAY AWAY! SO many good places to choose from. I will never go back to a Massage Envy. Anywhere. Ever.
撰写日期:2018年8月26日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

KatCTB
纽约州伊萨卡1 条分享
2018年7月 • 独自旅游
With all the amazing local massage therapists available for very reasonable prices, why would you waste your time at this loud, terrible chain? Never again.
撰写日期:2018年7月28日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Joey D
卡罗莱纳州Fletcher10 条分享
2018年7月 • 商务型
I am going to vent a little bit, but I’ve had a membership for about 16 months, I’ve had a total of 6 or 7 massages that have varied from amazing (1), horrible (1), and so so (4-5).

I have tried to cancel my membership two separate times and the manager was supposed to call me since they’re the only one that is able to cancel, still haven’t been able to cancel I can’t cut my card off because then I will lose my 6 or so massages on my account(hmm, is this their strategy? I doubt it but just a thought).

In my 6-7 visits the intake has been all over the place, first time went great, 2nd time they told me to go to the back like I was checked in, but waited 20 minutes past schedule time for my massage(they did only charge me fo a 30 minute massage. I have never started my massage within 10 minutes of my scheduled appointment(be cautious if you are on a tight schedule).

Today my mother in law had a scheduled massage along with my wife(I made both) for some reason my mother in laws was not showing up, she called me and allowed me to speak to the front desk(I must admit I was not pleased with their mess up, I did not cuss nor did I raise my voice, but she stated the manager will be contacting me and then hung up...really!!!

Now I’m a realist and I’m in an industry where customer service is a must. Things often don’t go as planned and how you deal with them(customer), will determine whether you still have a customer after a bad experience, to the Massage Envy South Asheville owner/proprietor you must get your staff trained on how to deal with mistakes on the companies behalf. A free aromatherapy or foot scrub will only go so far so many times.
撰写日期:2018年7月20日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

singergal
卡罗莱纳州Belmont29 条分享
2018年1月 • 独自旅游
If you want to be asked questions that imply you take better care of yourself and feel pressured to join a monthly membership then this is your place. If you are accustomed to a spa experience where you are pampered and feel like a queen then stay away from all Massage Envy locations. I was on a retreat in the area so I decided to visit this Massage Envy. Although the ladies up front were nice, they still ask questions about my life, my work, my lifestyle and then ask me about membership and taking are of myself etc. Geez...I am here to relax and feel great and NOT to have to put down a sales pitch like I'm at a timeshare. Heck, if you're going to pushy-sale things you should consider giving free massages like the timeshare people give free vacations. That was my last giftcard with M.E. that I needed to use and I'm headed back to pampering massages.
撰写日期:2018年1月18日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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关于Massage Envy Spa Asheville South的常见问题

Massage Envy Spa Asheville South的营业时间:
  • 日 - 日 上午10:00 - 下午8:00
  • 一 - 六 上午8:00 - 下午10:00


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