NYC Rich Limo
NYC Rich Limo
4.5
上午9:00 - 下午10:00
星期一
上午9:00 - 下午10:00
星期二
上午9:00 - 下午10:00
星期三
上午9:00 - 下午10:00
星期四
上午9:00 - 下午10:00
星期五
上午9:00 - 下午10:00
星期六
上午9:00 - 下午10:00
星期日
上午9:00 - 下午10:00
来自旅行者的点评
Not luxury service - gone downhill
2023年11月
这是我第四次乘坐 Rich Limo 旅行,也将是我的最后一次旅行。司机通常都很棒,但在这种情况下,我们的司机迟到了去机场接我们,但在接机时间发送了一条虚假短信,说他在酒店大堂等我们。他不是。这是为了掩盖他在公司的踪迹。我在酒店外面等他,但又回到里面(我的行李无人看管),以确保他无法越过我进入大堂,他当然在那里,而不是像他说的那样。我拨打了他短信中的号码,他说他正在路上。他迟到了大约 5 分钟后,他带我们偏离了路线,在一条小街上停下来,给街上的一个陌生人扔了一个牛皮纸袋和一瓶酒,并进行了交谈(用另一种语言,所以我们无法跟随)大约一分钟,没有向我们这些他的付费乘客做出任何解释。然后我们前往机场,比预定接机时间晚了 15 分钟。当时是感恩节周末,所以我们不想有任何延误,但我们确实及时到达了航班,尽管在长途飞行之前没有时间吃饭。后来,我向管理人员投诉,因为他们自动收取 20% 的小费,而且我认为司机在迟到后又在出发前往机场之前额外停车后不应该得到这些小费。经理理查德在与司机核实后与我争论,并坚称司机说他提前3分钟到达酒店,并引用他的虚假短信作为证据,所以他基本上称我为骗子。他说司机的英语很糟糕,他不是说他在大厅,而是说他实际上在前面。这些都不是真的,因为我在寒冷的天气里等他(他当然在电话里告诉我他还没到。)他还说他必须放下前一位乘客的物品已经离开了,所以他承认他们绕道而行,但表示这是他们向所有乘客提供的礼貌,显然是在顾客的时间而不是他们自己的时间。经理甚至说司机在机场帮我们把行李从车里拿出来,我本以为这已经包含在 185 美元的费用中,但我现在想知道这是否算额外费用。总而言之,这是一次糟糕的经历,司机迟到了,试图掩盖自己的踪迹,走了额外的弯路,而且公司不重视我们的时间或担忧。乘坐优步也同样好,而且费用只有一半,而且如果他们在我们的旅途中挤进一个送餐站,至少我不会感到惊讶。

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4.5
333 条点评
极佳
282
非常好
23
一般
5
较差
6
很糟糕
17

Paradise22017912160
德克萨斯州奥斯丁1 条分享
2023年11月 • 家庭
This was my 4th trip with Rich Limo and will be my last. The drivers are generally amazing, but in this case, our driver was late picking us up for the trip to the airport, but sent a bogus text at the pickup time to say that he was waiting for us in our hotel lobby. He was not. It was to cover his tracks with the company. I was waiting outside the hotel for him but went back inside (leaving my bags unattended) to make sure that he wasn't able to get past me into the lobby, and he was of course, not there like he said. I called the number on his text, and he said he was on his way. After he arrived about 5 minutes late, he then took us off route, pulled over on a side street and dropped off a brown paper bag and bottle of liquor with a stranger on the street, engaging in a conversation (in another language so we had no way of following) for about a minute, with no explanation to us, his paying passengers. We then headed to the airport, 15 minutes after our scheduled pickup time. It was Thanksgiving weekend, so we didn't want any delays, but we did arrive in time to make our flight, although without time to eat before the long flight. Afterwards, I complained with management because they automatically charge 20% tip, and I didn't think the driver deserved it after being late and then making an extra stop before leaving for the airport. The manager, Richard, argued with me after checking with the driver and insisted that the driver said he was at the hotel 3 minutes early and cited his bogus text as proof, so he basically called me a liar. He said the driver's English was just bad and instead of saying he was in the lobby, he meant that he was actually out front. None of that is true because I was waiting in the cold out front for him (and he of course told me that he wasn't there yet on the phone.) He also said that he had to drop off an item that a prior passenger had left, so he admitted that they took a detour but said it was a courtesy they extend to all passengers, evidently on the customer's time instead of their own. The manager even said that the driver helped get our bags out of the car at the airport, which I would have thought was included in the $185 fee, but I am now wondering if that's considered extra. All in all, this was a bad experience with a driver who was late, tried to cover his tracks, took extra detours, and a company who didn't value our time or concerns. An Uber would have been just as good, and half the cost, and at least I wouldn't have been shocked if they squeezed in a food delivery stop on our trip.
撰写日期:2023年11月27日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Absolute lies on every point. We have sent you all the screenshots with the time of each message between you, the driver and the dispatcher. You were in the car 3 minutes after the scheduled pickup time. The driver made a 5 second stop to hand over a forgotten package, and this stop was 5 blocks from the hotel ON THE WAY TO THE AIRPORT. no detours. The driver helped you with your suitcases because that's his job. This is not a favor, but a response to your lie that the driver left you at the airport far from the terminal)) We are very glad that we will not have to serve clients with a sick imagination.
撰写日期:2023年11月28日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Armen G
1 条分享
2023年10月 • 家庭
We booked this day tour to Woodbury outlet a few months ago. It was the best price from all limousine companies. The diver met us at the hotel. The ride was nice and quick. He stayed with us for a whole day and collected our bags. 8 hours of shopping were enough for us. The outlet is really huge. The prices are very low compared to other malls. The tour price is worth it especially now in autumn. The highway is so multicoloured!
撰写日期:2023年10月21日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Ваган А
1 条分享
2023年10月 • 家庭
Everything was perfect. The driver met us at our hotel entrance on time. He had a sign of my name on the window.
It took about 5 hours to get to Boston.
30 minutes stop at service area was free of charge.
SUV was new.. 2023.
撰写日期:2023年10月21日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

2023年10月 • 家庭
Мой муж сделал нашей семье сюрприз и заказал лимузин на 7 человек для встречи в JFK аэропорту. Это было очень приятно. Водитель встретил нас возле терминала. Отличное начало путешествия по Нью-Йорку. Сделали замечательные фотографии с лимузином
撰写日期:2023年10月21日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Holly W
1 条分享
2023年10月 • 家庭
We booked a ride from JFK to our hotel. We were charged in advance and the driver was a no show. I called all phone numbers provided and either got voicemail or the 1 800 number was disconnected. This appears to be a scam now. We took an Uber and now I have to recover my money.
撰写日期:2023年10月13日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Marcus K
2 条分享
2023年9月 • 家庭
We used this service twice in the last month and both times the cars were on time, the drivers pleasant and accommodating and the experience was exactly what we needed. This will be the only limo/car service we will use in the NYC area going forward.
撰写日期:2023年9月12日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

emmalyons88
3 条分享
2023年8月 • 夫妻情侣
Not the best. The allocated wait time is 60 mins post arrival of aircraft. Looking at airport wait times / custom and border patrol website - our wait time for customs alone would be an average of 44 mins, meaning the 60 min pick up time is unrealistic and would therefore automatically incur a charge. We very reasonably (and politely) suggested we alter our arrival time, sharing we would be happy to wait in arrivals rather than pay a charge! Only to be told it was unreasonable to suggest this and our booking was cancelled - no communication on the matter or request for clarification, just cancelled. Does make me slightly uncomfortable that you have to provide your bank details to make the booking and then they cancel rather flippantly, but that’s not the primary reason for my complaint.
Not the best customer service - no understanding, no reasoning and fairly abrupt. I think unless you can guarantee you will be out in 60 mins (which I am not sure how you can) I would go with a service which is more focused on customer satisfaction.
撰写日期:2023年8月27日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Dafox76
Uk56 条分享
2023年7月
Our group arrived ahead of schedule yet the car was ready and waiting for us. The driver gave us a good tour before dropping at the hotel. Superb
撰写日期:2023年7月1日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Candide03
瑞士50 条分享
2023年4月 • 家庭
Quelle grosse arnaque !
À cause des douaniers américains , nous avons été pris en otage et attendre plus de 3h devant le guichet d’entrée des US debout n’était vraiment pas un plaisir . Enfin nous sortons notre chauffeur est là, très sympathique , je l avais prévenu par téléphone de notre horrible attente . La voiture est conforme à nos attentes , nous sommes ravis de notre trajet rien à dire ! (184$ ) , le prix nous semble correct et tout se passe bien . Le chauffeur semblait juste surpris du tarif du parking ( 48$) mais nous étions prêt à le payer car effectivement il était arrivé à 19h .
Mais le lendemain je regarde mon relevé de compte et là catastrophe, RICH Limo s’est permis de me ponctionner sans aucun avertissement 249$ en plus des 184$ donc en tout 433$ !!!!! pour une course JFK - Time Square
Vraiment une arnaque sans aucun ménagement, faites bien attention si le passage en douane prend plus de temps que prévu !
撰写日期:2023年4月21日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

2022年11月
Je recommende pour un transport privé
Mark notre chauffeur nous a donné un excellent service
Lorsque j’avais des questions Richard me répondais toujours dans un délais rapide et toujours gentil avec moi
Je n’hésiterais pas à utiliser leur service lors d’un prochain séjour à NYC merci
撰写日期:2023年1月17日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

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