Carmel Car & Limousine Service
Carmel Car & Limousine Service
2.5
来自旅行者的点评
Harrison S
作者:Harrison S
DO NOT USE THIS CAR SERVICE!!! TRUST ME: Dishonest, poor quality, and beyond rude
1.0 分,共 5 分2024年8月
不要使用卡梅尔汽车&豪华轿车服务 ! ! !我犯了一个严重的错误,以为一个一星评价的公司不会那么糟糕。我错了如果可以,我会给这项服务打0星。 我特意提前打电话确认,豪华轿车将有两样东西对我来说真的很重要:香槟酒杯和辅助线。这些其实对我很重要(我刚刚向我女朋友求婚,这是后续计划的一部分 ) , 代表向我保证,汽车同时具备这两点。这种保证是我选择卡梅尔而不是其他选择的唯一原因。 结果这辆车两者都没有我真的为此感到沮丧,我最终决定申请部分退款(30 % ) 。再说一遍,我一开始只选择了卡梅尔,因为给我的信息是假的。 当我要求部分退款,由于公然的虚假广告,他们的客户服务是一个绝对的噩梦。该代表不仅无济于事,而且完全粗鲁。有人告诉我,我的投诉将被审查,我会在一个星期内得到答复。一周半后,我一无所获。我又打来电话,代表对延误表示歉意,但保证几天内会回复。两周后,还是一无所获。 在我第三次打电话时,该代表再次极其粗鲁和不屑一顾,甚至在我催促这个问题时挂断了电话。当我终于设法与一个能解决我担忧的人说话时,她同样粗鲁,不通融。他们提供的最好的是可怜的$ 15退款在$ 300+旅行,她断然拒绝将问题升级经理。 拯救自己 - -这家公司是不诚实,质量差,和粗鲁。

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区域
地址
区域: 曼哈顿下城
如何到达
  • 103rd St • 步行 3 分钟
  • 96th St • 步行 6 分钟
直接联络

2.5
2.5 分,共 5 分1,718 条点评
极佳
446
非常好
142
一般
107
较差
133
很糟糕
890

这些点评是从原始语言自动翻译而来的。
此服务可能包含由谷歌提供的译文。 谷歌不会以明示或默示的形式对译文作出任何保证,其范围包括译文的准确性与可靠性,也不会以默示形式担保其适销性、特定用途的适用性及非侵权性。

FriskyTrips
弗吉尼亚大瀑布城112 条分享
5.0 分,共 5 分
2024年9月 • 独自旅游
Have used them a dozen times, mostly to go from Manhattan to a cemetery in Queens and return. Always punctual, reliable, clean up-to-date comfortable vehicle, professional friendly driver...never varies. The price seems fair to me - the key issue for me is reliability.
撰写日期:2024年9月13日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Harrison S
2 条分享
1.0 分,共 5 分
2024年8月 • 好友
DO NOT USE CARMEL CAR & LIMO SERVICE!!! I made the grave mistake of thinking that a company with a slew of 1-star reviews couldn't be that bad. I was wrong. I would rate this service 0 stars if I could.

I specifically called ahead to confirm that the limo would have two things that were really important to me: champagne glasses and an aux cord. These actually mattered to me quite a lot (I had just proposed to my girlfriend, and this was part of the follow-up plan), and I was assured by the representative that the car had both. This assurance was the ONLY reason I chose Carmel over other options.

It ended up that the car had neither. I was really upset by this, and I ended up deciding to request a partial refund (30%). Again, I only chose Carmel in the first place because of the false information I was given.
When I requested a partial refund due to the blatant false advertising, their customer service was an absolute nightmare. The representative was not only unhelpful but outright rude. I was told that my complaint would be reviewed and I'd hear back in a week. A week and a half later, I had received nothing. I called again, and the representative apologized for the delay but promised I'd hear back within days. Two weeks later, still nothing.

On my third call, the representative was once again extremely rude and dismissive, even hanging up on me when I pressed the issue. When I finally managed to speak to someone who could address my concerns, she was just as rude and unaccommodating. The best they offered was a pathetic $15 refund on a $300+ trip, and she outright refused to escalate the issue to a manager.

Save yourself -- this company is dishonest, poor quality, and rude.
撰写日期:2024年9月13日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Cassie S
7 条分享
1.0 分,共 5 分
They did not show! Waited and waited. Finally went to the taxi line, which I would have done in the first place. Aargh. Late with teens. Sucks.
撰写日期:2024年9月12日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

siouxchap
纽约州纽约市22 条分享
1.0 分,共 5 分
2024年8月 • 好友
I booked a limo from JFK to home in Manhattan. The driver didn't speak a word of English. The only way to communicate was speaking English into his phone which then translated it into Chinese. Had to go through the procedure all the way home. In an emergency I shutter to think what would have happened. I tried to complain to Carmel and they told me that they are legally able to employ non English speaking drivers and there was nothing they could do about it.
撰写日期:2024年8月29日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
撰写日期:2024年8月31日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

dallen8154
2 条分享
1.0 分,共 5 分
Ride requested clearly stated to Ocean casino, driver stated he was only getting paid to take us to King of Prussia? Driver refused to take us and returned to airport
撰写日期:2024年8月23日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. The trip was reserved to ocean Casino in King of Prussia, which doesn't exist and have a different fare & we don't offer trips to Atlantic city through Viator. Sincerely, Carmel team.
撰写日期:2024年8月24日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Alberto F
1 条分享
1.0 分,共 5 分
Our flight was delayed for 1 hour and they registered a no show. We did not receive any follow up therefore we were never able to communicate with the company or our driver. When we knew about the delay there was no phone or email to inform it.
撰写日期:2024年8月16日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
撰写日期:2024年8月16日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Marina B
佛罗里达西棕榈滩8 条分享
1.0 分,共 5 分
2024年8月 • 家庭
Carmel car service the worst and I will never use them again. Ordered a car from Long Island to jfk airport over a month in advance. Then confirmed 2 days before. Waited with my bags at the scheduled time and no show. When I called they said sorry there was a mixup and I had no ride to the airport at the last minute. I asked for them to order a cab or alternative and they said sorry customer service would call on Monday. What????
撰写日期:2024年8月14日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
撰写日期:2024年8月16日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Vicente S
12 条分享
1.0 分,共 5 分
2024年8月 • 家庭
Very bad experience. Watch out for this company. I booked a limousine so that my daughter had a surprise 18th birthday and 3 hours earlier they sent me a message canceling the Reservation due to unavailability. Surely they E another more palatable Reservation and left me hanging. DON'T TRUST THIS COMPANY
撰写日期:2024年8月13日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
撰写日期:2024年8月16日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

nitin j
7 条分享
5.0 分,共 5 分
Had booked Carmel for morning private airport transfer from Newark international to downtown, was a bit apprehensive with the mixed reviews but was pleasantly surprised with the promptness of the dispatcher and the driver arrived in 5-8 mins , had prepaid the fare in site and everything went very smooth and the driver was very helpful with the luggage too , the fare charged was and inclusive of gratuity which is fair given the service quality.. will definitely rebook..
撰写日期:2024年7月31日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear Customer, We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future. Sincerely, Carmel Team
撰写日期:2024年8月3日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

LGH1144
纽约州Scarsdale3 条分享
1.0 分,共 5 分
2024年7月 • 独自旅游
HORRIBLE EXPERIENCE - UNSAFE!
On the way home from JFK, my driver took a detour to do a personal errand. Despite my clear objections, he drove us through Queens to a remote area where he proceeded to deliver an envelope to a garage. The detour without traffic would have added an additional 30 minutes, but as we hit traffic, it ADDED AN ADDITIONAL HOUR - the route we should have taken would have taken 50 minutes. It took 2 hours to get to my destination!

During the trip, I was communicating with a family member via text. This person contacted Carmel and explained what was happening in real-time. The customer service representative said they would file a complaint but that I would be responsible for paying the driver. I have since tried to reach customer service several times, but they have been unresponsive.

As a woman alone in a car with a male driver traveling in unfamiliar areas and on highways, I felt I had no alternatives but to stay in the car and hope that I would arrive home safely.

DO NOT USE CARMEL and Limo Service!

I would have given (0) stars, but the system requires that I give (1) a post.
撰写日期:2024年7月25日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
撰写日期:2024年7月30日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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