Horseshoe Casino
Horseshoe Casino
4
上午12:00 - 下午11:59
星期一
上午12:00 - 下午11:59
星期二
上午12:00 - 下午11:59
星期三
上午12:00 - 下午11:59
星期四
上午12:00 - 下午11:59
星期五
上午12:00 - 下午11:59
星期六
上午12:00 - 下午11:59
星期日
上午12:00 - 下午11:59

体验附近景点的最佳方式


4.0
4.0 分,共 5 分24,157 条点评
极佳
10,029
非常好
6,976
一般
4,592
较差
1,345
很糟糕
1,215

Castro M
1 条分享
1.0 分,共 5 分
2024年7月 • 独自旅游
The staff is highly unprofessional (dealers and management) and are extremely disrespectful, and if you react to their disrespect or call them out for it, they double down on their aggression and disrespect and make you the source of their inability to control their own behavior. They lack professionalism, they allow the dealers to disrespect customers, instead of being professional, providing customer service and exercising accountability. One day, somebody is really going to knock somebody head off their shoulders, and it would be their own fault.
撰写日期:2024年7月9日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

David T
1 条分享
1.0 分,共 5 分
2024年7月 • 独自旅游
I was playing blackjack and was asked by the "Pit Boss" to go and talk to the supervisor at the cage. Once I got there I was told that unless I provided the casino with my Social Security card I had to leave the casino and I could not cash in the chips and I had. I asked for an explanation and was only told that they needed my actual Social Security card for the CTR system. I was then accused of not providing my social security number or I ran off and not providing it previously. I have been going to the casino for over 7 years and I have never been asked to provide my social security number. I ask for further explanation and to speak to someone from the gaming commission they refused to do so. I was told I was not allowed in the Horseshoe or a y other maryland casino unless I provided then with my actual social security card. I explain to them I don't card my social security card with me like most people and was told well you have to leave and was escorted out by security. I have never been rude or been a problem so for them to treat me as such was very humiliating.

Last week I was there and finally won some money after taking years of losses. I didn't hit any jackpots so my winnings were not substantial... during the previous years of me losing money I was treated pleasantly but now that I won a few dollars I was publicly humiliated....
撰写日期:2024年7月8日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Catherine W
特拉华州刘易斯35 条分享
2.0 分,共 5 分
2024年7月 • 独自旅游
I want to start by saying that I’m a diamond player more than 15 years with Caesars properties. I currently live in Delaware and it would be about a two hour trip to Baltimore. they keep sending me offers and I’m not gonna go unless I can get a room so I have emailed and I have called and left messages for the hosts and I never ever ever get called back.

When I used to live in Virginia, I would go up there with friends. It was a quicker trip. I love the restaurants. I love the machines. I love the table games. I’m only giving it a rating of two because I would really like to continue going there, but Customer service is very lacking .
撰写日期:2024年7月6日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

mskDC
Wash DC54 条分享
1.0 分,共 5 分
2024年5月 • 独自旅游
Awful. This used to be a nice casino — ok not nice but good restaurants, relatively clean and safe, and actually had good high limit action. I guess MGM National Harbor killed all that. It’s clean and big. But empty, dangerous, and if you bet $25 a hand you’re the biggest high roller in the place. Good luck getting out alive.
撰写日期:2024年5月23日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
It's regrettable to hear about your experience at Horseshoe Baltimore. We strive to provide a safe and enjoyable environment for all our guests. We appreciate your feedback and will work to improve in the areas you mentioned. Thank you for bringing this to our attention.
撰写日期:2024年5月24日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Floyd M
哥伦比亚特区华盛顿特区99 条分享
5.0 分,共 5 分
2024年4月 • 独自旅游
A really nice casino, perfect for a game-time getaway.
There are so many different game choices to choose from.
The employees are very friendly and helpful.
撰写日期:2024年5月9日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you immensely for your positive feedback on our casino and game choices. We strive to provide a friendly and helpful environment for all our guests.
撰写日期:2024年5月10日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Steve B
Washington3 条分享
1.0 分,共 5 分
2024年3月 • 独自旅游
Stay away. I was robbed leaving the casino by 3 young guys with guns. Baltimore is hell on earth: no police, wide open crime, soft on crime, let 2,000 criminals out of prison early, and they are all hanging out in the casino looking for someone to rob. You have been warned
撰写日期:2024年4月20日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
We take the safety and security of our guests very seriously and are sorry to hear about your experience. Please contact us at (844) 777-7463 to provide more details so we can investigate further.
撰写日期:2024年4月22日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Jimmy O
1 条分享
1.0 分,共 5 分
2024年4月 • 独自旅游
This has to be the worst casino I could ever go to. This was only my second time going to a casino. The hurt humiliation I don't even have the words to describe how I felt. I was playing slots and I went to put my money in and it didn't take my money so I looked down to see why it's not grabbing and I saw that the ticket/ dollar bill dispenser where you put the money in was missing it was just open. So I went to the next one that did not work so I went one more machine down and it was fine. There was a slot attendant with another slot attendant I'm not sure if she was training a new person or what. I got her attention and I pointed to the machine and the dollar bill part and said that I went to put one in and it's not even there. She cut me off in midsutton and said don't even try to scam us thinking you're going to get money because you're not don't even waste your time we don't go for that. So I said I wasn't trying to get any money I was just letting you know in general I don't need to try to get money. So she turns to the other slot attendant if they're starting to walk away and she said you got to watch these Junkies they try to get money all the time. The dope fiends just wander in here thinking they're going to get stuff. There was another lady that was kind of around the corner of another machine that heard everything. She looked at me and could see the look of my face that I was really hurt and she actually saw it the tears coming down. I just could not believe I was treated like that when I wasn't even trying to do anything I was just trying to show him that there was a machine broke. 10 or 15 minutes later they come back around again and as they're walking past me the one police said to the other one you got to keep checking on them too because these Junkies will try anything when you're not looking. And about every 10-15 minutes they will come walking by again and after the 3rd or 4th time they walk by I was just so embarrassed and upset that I left. I just could not believe this and I could not stop crying I was so hurt. And it's embarrassing to say that but that's how it was and I was just crushed. So this right here is how casinos are I'm not sure but I know I won't be back. And that is sad because I am a vessel boarding agent on the Port of Baltimore and Philadelphia and I deal with the ships that come in as well as the crew members who work on them. They like to go out a lot and they ask me where casinos are and other clubs and I try to take them out and show them places but I won't do that here because I'm not going to be embarrassed like that again and the sad part is I was liking the place up until that it just downright hurt me.
撰写日期:2024年4月16日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
We are sorry to hear about your experience at Horseshoe Baltimore. Please contact us at (844) 777-7463 so we can address your concerns and make things right.
撰写日期:2024年4月19日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Nicole G
弗吉尼亚Mechanicsville30 条分享
1.0 分,共 5 分
2024年3月 • 好友
The WORST CASINO EVER!! We played slots for several hours. We were at an NFL machine and won a fun bonus worth about
$250. When we tried to close out, the bonus was gone, so we immediately called over the staff and they looked at the machine and told us there were no winnings and we were liars. I can’t believe this place is still in business. It is a joke of a place in Baltimore.
撰写日期:2024年3月23日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
We apologize for any inconvenience you experienced, Nicole. Please contact us at (844) 777-7463 to discuss this matter further. Thank you.
撰写日期:2024年3月26日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

James Babcock
Maryland10 条分享
1.0 分,共 5 分
2024年2月 • 独自旅游
Come here in morning to start with free play before use any my money always have issues with connection failure to get free play been a hour so far and this multi million dollar business cannot fiqure out the problem 🤬😡
撰写日期:2024年2月7日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
We apologize for the inconvenience you experienced with our free play system. Please contact us at (844) 777-7463 so we can address this issue promptly. Thank you for bringing this to our attention.
撰写日期:2024年2月19日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Mike D
1 条分享
1.0 分,共 5 分
2024年1月 • 商务型
Many cars trapped in Horseshoe Casino in Baltimore for over 2+ hours. I called Casino security 30 minutes when we all realized not one was moving. I got in my car at 6:30pm. I finally exited the garage 8:20pm. This is the worst.
撰写日期:2024年1月28日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
We apologize for the inconvenience you experienced, Mike. Please contact us at (844) 777-7463 so we can address this issue promptly.
撰写日期:2024年2月19日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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