蔓达梦SPA

蔓达梦SPA(火奴鲁鲁)

上午8:00 - 下午9:00
星期一
上午8:00 - 下午9:00
星期二
上午8:00 - 下午9:00
星期三
上午8:00 - 下午9:00
星期四
上午8:00 - 下午9:00
星期五
上午8:00 - 下午9:00
星期六
上午8:00 - 下午9:00
星期日
上午8:00 - 下午9:00
来自旅行者的点评

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区域
地址
区域: Waikiki

3.5
120 条点评
极佳
42
非常好
24
一般
20
较差
13
很糟糕
21

frizbe2
lethbridge, alberta16 条分享
Overcharged and Ignored
2019年12月
Long story short- Mandara spa messed up our appointments form start to finish. I ended up having my credit card charged for services I neither booked nor received. 3 phone calls with the manager, Lena, 4 emails,assuring me they will make sure I am refunded for all of their errors in charging my card. It takes them 5 days to refund their mistakes resulting in extra charges to my card as per the fluctuating International interest rate over the 5 days to refund. I kindly offer to send Lena my credit card statement so she can "ensure I receive a full refund or their mistake" only to have her send me a generic email stating they are not responsible for fluctuating rates... even though I did not book, receive or authorize them to charge my credit card.... sounds criminal doesn't it? Not to mention the wasted time my family had to spend arguing the mess up in their booking and services. I have all the confirmation and emails backing up what I booked and authorized. The final straw , Lena decided that the best course of action is to just ignore my final email asking to be refunded the $10 she cost me. SHAME, so unprofessional. And charged in Full for the services we did receive, after the complete gong show you put us through. WOW.
撰写日期:2019年12月20日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

NorthwestSensei
Tacoma, WA146 条分享
Over priced and underwhelming
2019年12月 • 夫妻情侣
The Swedish massage is a light touch relaxation massage. No Swedish happening. They spent all their effort dressing up the public spaces. The spa is SMALL and UNDERWHELMING with a changing room, showers, small steam room, small sauna, standard above ground hot tub and lounging space. They offer you tea, water and fruit cups. The Groupon was 99 the spa added 40 at the door for gratuity EACH and taxes. Not what I would expect for 280 for 2. Oh they said there would be an add on bonus service. It was wrapping our feet in hot towels. You must walk through the public areas in a robe to go to the massage area. I suggest you take the Sunset cruise on the catamaran instead.
撰写日期:2019年12月16日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Abby M
德克萨斯州休斯顿8 条分享
Worst spa experience I’ve ever had
2019年12月 • 夫妻情侣
The people at the front desk are not kind nor helpful. The facilities are poor. There is a plastic “spa” in a back room. Our hotel gave us a 20% off coupon which we attempted to use but “other restrictions apply” apparently meaning “sorry that’s just for advertising and we don’t honor what we print.” The only reason they get 2 stars instead of one is because the masseuse was quite good who hopefully finds a better than the environment he is in.
撰写日期:2019年12月15日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

マンダラスパ、二人だからチップは40%っておかしいですよね?
2019年11月
11月末にハワイ旅行し、ヒルトン内のマンダラスパでマッサージを受けました。パンフレットで2人で$290とプランを見つけ、申し込みました。ルームチャージにしてもらって、チェックアウトの時確認すると$460くらいの請求になっていました。驚いて、マンダラスパに問い合わせたところ、料金は$310に値上げしていて、深部マッサージの料金が一人$30、税金、さらにチップは一人$20で、二人だから$40と言うのです。
事前に合計金額を確認しないこともこちらの手落ちでしたが、有名スパなので、ここまで納得できない料金を請求されるとは思わず、せっかくのハワイ旅行、嫌な気持ちで帰ってきました。
みなさん、是非、お気を付けください。
撰写日期:2019年12月5日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

allisonrenayli
科罗拉多丹佛2 条分享
Spa before late flight
2019年11月
So I was hesitant to come here based on reviews but I was pleasantly surprised. So while I'm not a spa expert by any means, the spa definitely met my needs and I felt relaxed and ready for a long flight after. I got a massage (lomi lomi) and felt the masseuse listened to what I said I wanted her to pay more attention to and also felt like it was exactly the right amount of pressure. She was very nice and professional. The front desk staff were very nice as well. I also used the pool and showers. I didn't use the hot tubs or saunas. Everything was clean-ish. Actually what did bug me was other patrons. They would leave their robes and towels everywhere. Also would leave their razors and face towels in the shower. There are many places for you to deposit these items so I think patrons need to have a little more awareness on their own personal use. Also, the adult pool is a great escape from all the racket down at the pools and waikiki beach. Anyways, I felt fresh as a daisy after the spa and ready to leave Hawaii (as much as one can be).
撰写日期:2019年11月26日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Kirsten M
内华达拉斯维加斯178 条分享
Lovely end to my trip
2019年10月
I was surprised to read the bad reviews because I had a different experience. I booked my massage the day before the treatment. The receptionist wasn't very friendly, but she wasn't rude either. On the day of my appointment there were two different receptionists and they were both very friendly.
Prior to my massage I was offered a locker, robe, and slippers. I wasn't impressed with the steam room and sauna area so I just waited for the attendant to take me to my massage.
The massage room were located on a different floor. That area was beautiful. When I was taken back for my massage I was offered an upgrade, but I didn't take it. The massage itself was very good. It was much better than the last two massages I received recently. At the end I was offered a choice of water or tea. I had chamomile tea. Then she asked me if I wanted her to show me any products. I said no. She did not pressure me, which I appreciated. She seemed more intent on giving me a good massage. I was very happy with the service
撰写日期:2019年10月10日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Peggy H
密苏里圣路易斯94 条分享
Stylist didn't listen.
2019年4月 • 独自旅游
We were staying at the Hilton Hawaiian Village resort. My husband suggested that I treat myself and get my hair done at the spa for a family wedding that afternoon. I showed stylist several photos of past blow-outs. She washed and blow dried my hair, which looked fine. Then before I knew what she was doing, she proceeded to use a curling iron to make sausage curls. When I realized what she was doing (since she turned me away from the mirror), I kept saying "No, my hair will frizz. My hair will frizz." She took huge hunks of hair and curled it anyway. My hair was frizzy before the wedding even started and I ended up twisting my hair into a clip for the reception. So I wasted $87.96 -- which was $70 for the shampoo and blow dry, $14 for the MANDATORY SERVICE CHARGE, and $3.96 for tax. Total waste of my money. I should have never have come here.
撰写日期:2019年6月27日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Hello, Thank you so much for your review. We're so sorry to learn that your hair did not hold the curl and became frizzy before the wedding even started. Please can you e-mail us at customerservice@mandaraspa.com with your details so we can investigate further. Namaste Mandara
撰写日期:2019年7月11日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Angela N
5 条分享
Horrible!!!
2019年6月 • 夫妻情侣
People who enjoy a massage, will try them on every trip. Some are better than others and I've never complained. For as nice as the Hilton Hawaiian Village is, this spa was a total let down and I GUARANTEE customers are leaving unhappy.

Our lovely experience started like this: I had booked 3 couples hot stone massages prior to arrival in Hawaii. This was for my husband, myself and our two daughters & their men. Upon arrival, and seeing that we could add a service, we each decided to "add on" either a Conditioning Scalp treatment or Foot treatment. The "Hawaiian-looking girl" at the front desk could not have been more unfriendly. SHE wrote the wrong add on, onto the wrong cards and then was aggravated when we asked to correct it. She became frustrated in trying to make the change in the computer and we were ultimately told not to worry that the correct service would be given. The little blonde girl was very nice and tried to help the situation.

Once in the room our therapists confirmed our service but she stated that my husband and I wanted the foot treatment, which was WRONG! I found out later that the person in our group that cannot stand his feet messed with, endured the foot treatment which he did not ask for or want.

Overall...
1. Facilities lacking (check out the Las Vegas offerings and you'll get the picture).
2. We had to walk through the LOBBY to get to the massage rooms and our men even
rode the elevator with a man in plain clothes... odd.
3. My therapist DROPPED STONES, loudly clanged the lid to the Nesco cooker the
stones were apparently warmed in and then put a scalding hot rock under my
shoulderblade that I asked him to remove. How is that for relaxing?
4. The conditioning scalp treatment was nothing more than oil dripped at my hair line
and then SQUEEZED through my hair. My scalp was not massaged at all... it simply
felt like he was ripping my hair out. My husband said his felt the same.

Having previously stayed at Hilton Hawaiian Village, I wrongly told my kids that this massage would surely be amazing. It absolutely was not. Save your money and when in Vegas try the one at Bellagio or Caesars... they're a little more expensive but worth every cent.

Worth noting... I NEVER leave negative reviews unless something REALLY goes wrong. I took a picture of the rude receptionist "primping" her own makeup while we waited to be taken back for our massage...maybe she should have been fixing her errors to our services instead of fixing her makeup! (contact me Mandara and I'll send it to you!)
撰写日期:2019年6月11日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Hi Wisteriafarms, We can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to have a better understanding about your experience. Please reach out to us at customerservice@mandaraspa.com at your earliest convenience and we will do our best to resolve this with you. Namaste Mandara Spa
撰写日期:2019年6月16日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

UsLot2
澳大利亚悉尼64 条分享
VERY DISAPPOINTING!
2019年5月 • 夫妻情侣
Absolutely no ambience, I didn’t feel pampered at all! Outrageously expensive (as is the whole village)!

Therapist was only interested in selling me the products after my treatment 😡

My recommendation is to go and treat yourself elsewhere!
撰写日期:2019年5月16日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Hello, We are disappointed to hear that you did not have a more positive experience with us at Mandara Spa at Hilton Hawaiian Village Waikiki Beach Resort. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Namaste Mandara Spa
撰写日期:2019年5月24日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Barclays109
新西兰奥克兰中心地区17 条分享
Bad Experience
2019年4月 • 独自旅游
I decided to treat myself to a shampoo and blow wave before we headed home from a wonderful trip. I was booked in with Julie who gave me a nice shampoo but then went downhill from there. I was wanting it blowdryed straight then would have been nice to have straightening irons to smooth my hair out. Julie offered to put a wee curl in and I thought sure why not and she proceeded to put hair rollers in my hair. That's where it went bad, my hair got stuck in the hair rollers and she was struggling to get the rollers out. She was basically ripping my hair out of these rollers and all I could think was my poor hair being ripped to shreds. The worst part was is she didnt even apologise just blamed my hair for being thin. I was really upset as I thought an apology should have been the least I should have got. Sorry I don't like writing bad reviews but this was a terrible way to finish our holiday. I wont be coming back.
撰写日期:2019年4月29日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Barclays109, We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We hope you are willing to give us another chance. Please reach out to us at customerservice@mandaraspa.com so we can work towards a resolution. Namaste Mandara Spa
撰写日期:2019年5月2日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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