Spa at New Bath Hotel and Spa

Spa at New Bath Hotel and Spa(Matlock Bath)

Spa at New Bath Hotel and Spa
3
上午9:00 - 下午5:00
星期一
上午9:00 - 下午5:00
星期二
上午9:00 - 下午5:00
星期三
上午9:00 - 下午5:00
星期四
上午9:00 - 下午5:00
星期五
上午9:00 - 下午5:00
星期六
上午9:00 - 下午5:00
星期日
上午9:00 - 下午5:00
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在 # 公里范围内共找到 76 个地点

3.0
27 条点评
极佳
8
非常好
3
一般
4
较差
7
很糟糕
5

Phillyralfy
8 条分享
2021年12月
Had two nights stay for a birthday treat at the hotel and wasn’t disappointed.
The room was beautiful and spacious, the staff were very accommodating, nothing was too much trouble and they work very hard,
The restaurant was beautiful including the food.
A special thank you to the Manager Turran who made our stay very special.
Nothing was too much trouble, a truly hard worker and a credit to the hotel.
Thank you
Andrea & Paul
撰写日期:2021年12月5日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Linda M
1 条分享
2021年12月 • 家庭
Really enjoyed our stay at the New bath hotel!
Didn't get the chance to use the spa unfortunately but from what I saw it looked lovely and relaxing. Staff were great, friendly and accommodating. They did seem short staffed so I feel bad for how busy the few members were on shift. The manager, Turrum, was amazing and went above and beyond to make us comfortable and satisfied!
I definitely recommend the brownies from the restaurant they were divine!
The kids were devastated that they couldn't use the pool but our fault for not reading the adult only signs!
Some improvements needed but the decor was beautiful. Would stay again :)
撰写日期:2021年12月4日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Helen Q
英国德比2 条分享
My daughter booked us a luxury spa day at the New Bath Hotel Matlock for a birthday surprise. On arriving a little early i was surprised how tired and uncared for the reception area looked (especially as there has been ample time during lockdown to get work/cleaning carried out) i feel good first impressions are essential, but the receptionist who arrived us was friendly and helpful and sat us down with a complimentary coffee in the bar area which is a pleasant room in much better condition.
We were taken through to the spa area by Donna and shown the facilities, an outside hot tub, sauna and steam room, all which have seen better days and looked like they needed a good clean. A quiet area and the changing area which at best i would say were adequate. We were also told about the outside pool which although unheated i had read has been refurbished and we thought worth a visit. it wasn't! Again very uncared for, generally rundown and very disappointing.
On a brighter note the spa treatments carried out by Donna and her colleague (sorry didn't get her name) were excellent. very professionally carried out in a nice clean and relaxing space.
Unfortunately we also had a cream tea booked as part of the package (if it hadn't been included we wouldn't have bothered) i would have been embarrassed to serve the scones which frankly more resembled biscuits and had no taste what so ever, the cream was synthetic and the jam too runny to get on your knife.
I felt so sorry for my daughter who had planned a lovely treat for me in all good faith but this is definitely not a Luxury Spa and should not be allowed to advertise as one!!!
撰写日期:2021年10月6日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Jessica Y
1 条分享
I’m actually very sad writing this review as the hotel itself is absolutely stunning and could be great but our visit was so disappointing I wish I’d known before booking.
I booked a spa day package for my friends birthday in august and the deal itself came with a welcome drink, one 20 minute treatment, use of the pool and spa area and robe and towel. We arrived at the spa and had high hopes from the beautiful building. However there was no one at the reception desk and it was messy and unorganised, we waited for a while and then decided to have a look around for someone. Two girls appeared and sat down at the desk, barely acknowledged us instead I decided to tell them why we were there. It took her a while to find our booking but then said to wait. We asked if maybe we could have a drink before we go through as we still had time, she seemed unsure but then said ‘well yea just go through to the bar and I’ll send someone though’ we didn’t know where the bar was but found it in the end and it was small, dirty, I stocked and in attended, we waited again. When a gentleman finally came, rushing and didn’t know what he was doing we asked for a bottle of sparkling rosé. Which he then started to look for. We pointed to a bottle on the floor but said we didn’t want it because it would be warm (it was a hot day’ we had a bottle of Prosecco instead.
We took it outside to find the ‘beautiful outdoor seating’ and found a few old gazebos with tables, some missing chairs and most missing cushions (they were filthy anyway) the tables all had old cups and plates on that were covered in wasps and we noticed a few people muttering under their breath about ‘bad service’ and some ladies next to us waited for a pot of tea they’d ordered twice from two different girls who didn’t know the other had ordered it.
The spa was dirty and disappointing but the treatments were very nice,
Couldn’t complain. However, as we made our way out to the spa area us and another couple noticed that the hot tub was green. The water was full of bugs and stuff floating in it. I slipped stepping in to it as it was slimy and so we decided not to risk it. Could smell any chlorine. We sat in the sauna and steam room for about 15 minutes and then decided to head out to the pool. As we did, I asked at reception about the welcome drinks alto which she replied.. urm oh I dunno I’ll ask someone else, to which she replied (snuggling up in a big cardigan and sipping a cup of coffee) oh right, well I don’t think we’re doing that now. I explained it came with the package and showed them. They looked at each other, one said with an eye roll that they’re just so bloody busy (couldn’t see it myself) and then asked what we wanted. We said a glass of Prosecco would be nice and we were thankful that she did it for us. We weren’t aloud drinks by the pool so we drank them and then went up. The life guards were lovely and spoke to us when we arrived and let us know that there was no chlorine used in the pool and that it was natural spring water so it would be very cold. It was! Freeeeezing and full of bugs but really quite refreshing after a while and very busy! We had to sit in a broken bench, that or the floor but if your main reason for visiting was to swim lengths it was ok. We got changed back into our clothes after staying for about 20 minutes but there aren’t any changing rooms just a small room with two toilets and two showers so we changed in the toilets. Then we left. The place has been recently refurbished so it decorated lovely but it’s just so filthy and worn. It could be such a lovely place. We were very disappointed at both service lack of cleanliness and will not be visiting again.
撰写日期:2021年9月11日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Georgia C
英国谢菲尔德15 条分享
We visited as a group of 3. First of all, even booking was a nightmare - we were repeatedly ignored, offered slots which were then taken away (even though we replied in seconds), and none of our calls were answered. This should have been a sign of things to come but we persevered and eventually booked a Bronze package with a back massage and access to the spa.

On arrival we were directed to the outdoor pool (not taken there, but given vague directions) without being shown the spa, robes, changing rooms etc. Were we expected to get in the pool fully clothed and then walk back through the gardens, the hotel and into the spa to dry off with non existent towels? Very strange.

We went back and asked where the spa actually was - right next to reception, so not sure why we weren’t shown there to begin with. Calling it a ‘spa’ is a bit of a stretch as it’s a steam room, sauna and outdoor jacuzzi which had dead insects in (understandable as it was outside but could’ve been cleaned more regularly).

The facilities were okay but had several issues. The steam room door didn’t fully shut and you had to really slam it to keep the steam in - but it never fully closed, which sort of defeats the purpose of a steam room. The sauna had no water in the bucket so we couldn’t add to the stones, so was really just a warm wooden room.

The changing room was also very small with no ventilation which meant that it was wet from the showers. There was no soap and the dispensers were empty and broken. The shower was also broken which made it very difficult to turn on and off. Again, didn’t look like they’d been cleaned for a while and generally felt grubby!

The massages were okay, but the two masseuses were whispering to each other throughout which was quite off-putting.

However for £45 we didn’t expect the world. If you just want access to the facilities I’d say it’s okay, but if you expect a real spa day you’ll be disappointed. Many of these issues could’ve been easily fixed so it was a shame that they were still in poor condition.
撰写日期:2021年8月18日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Katiekath
英国Birch Vale1 条分享
I would not return for a spa day again as a number of areas fell well below expectation - changing facilities were made up of 2 showers and 2 toilets and the presumably small changing area (communal!!) in front of the lockers was dirty. There was no personal space to get changed or dressed unless you wanted to do so in the toilet. The small hot tub was not easy to get in and out and not particularly nice, abit ‘tatty’ and built in between 2 buildings with no thought to ambiance) - the water did not seem clean but then we saw a couple come straight from having a massage into tub so no wonder - the small steam room had little steam as the steam escaped through ill fitting doors , sauna small but ok - the relaxation area was again on small side (when we went all beds were taken) and I felt cold - in all it felt like the spa area was an after thought
There is an outdoor pool which is geothermally heated so not warm , but as long as you want to have a good swim (which I actually enjoyed) it’s for you and a nice outdoor experience
On a positive the beauty treatment was lovely, the hotel overall seemed nice, and the chef prepared a lovely meal and fully met my dietary requirements
In all we found the staff very accommodating and friendly but the cleanliness and the spa facilities (for which was the main reason to travel) totally let it down - what we expected was a luxurious experience and it certainly came no where near that expectation - i am just so glad we did not book the full Gold Spa day
撰写日期:2021年8月10日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

SJY
英国纽卡斯尔9 条分享
2021年7月 • 好友
Worst Spa I’ve been to!

Unclean, mouldy, no water.

Unfortunately the terribly maintained spa facilities, tired environment & neglectful service left us feeling totally disappointed.

We arrived at the spa around 9am to find both members of desk staff on lengthy phone calls. Once we had been greeted & our form was completed we returned to the desk to find spa staff on another call (fair enough if calls are made but this created a very impersonal feel).

As the staff member was busy, we were shown through to the spa by another hotel worker, who was very friendly and welcoming but I think he didn’t really know the routine. We were taken to a small room and told this was the spa, feel free to change etc & the lady in charge of spa will be up to see us and tell us where to go.

We changed & sat on the grubby looking chairs in the spa for around 10 minutes with no robes (it was quite cold) as we were not sure what facilities we could access. After 10 minutes, I put my clothes back on and enquired at the desk about what we could do. I was told to get my own towel & robes which were stacked up in the corridor on the way back to the room we were in and that the facilities were just what was in front of us (hot tub, steam room, sauna) & she also said there was a pool outdoors but gave some vague instructions as to where to find it. The exchange felt very impersonal & unprofessional. Spa days should be an experience, I felt we were just sort of chucked in and I would have appreciated desk staff actually standing up and being more helpful at this point, e.g show us where to find towels, clear directions to outdoor facilities, even a quick check that we understood how to operate spa facilities.

In the spa, we had noticed lots of small mess on the floor, hairs, dead flies, grubby mats and small stains in the spa and changing areas; we considered turning out and asking for a refund but as this was a treat so we decided to make the most of it!

Outdoor pool was our first stop (once we found it) - this was great! Lady was incredibly welcoming, chatty and informative. First time we’d felt good service so far and the cold water swim was a great experience!
Feeling optimistic, we returned to the spa and explored facilities only to be totally disappointed:

1: Sauna - This looked tired, the glass was quite dirty, one of the sides of the heater was falling off and it had no water in the buckets so with no staff around we filled this ourselves, again this felt a bit rubbish. On the whole, the sauna was acceptable so we sat inside for ten mins.

2: Hot tub - this is outdoors so it is weather permitting but despite the drizzle we just couldn’t bring ourselves to get in. It was stained, scuffed, marked and had a ring of scum above the filter that just really put us off.

3: Steam Room - disgusting. This has mould and mildew inside, I honestly think this would be damaging to your lungs if you sat breathing it in.

After returning to the sauna, we realised we still had 1.25 hours to wait until our treatments. We felt at a loss just forced to sit around and wait as facilities were just too unclean to use. I felt the need to speak to the Spa staff on front desk. I asked to speak to her privately and explained our concerns. She was polite and apologetic, she mentioned they were due for renovation and said hot tub had been chlorinated despite its appearance.

Unfortunately, I felt there was little that could change how we felt by this point and instead I asked to push forward our treatments & afternoon tea as we just didn’t want to sit in that spa. She managed to do this so we only had 45 mins to wait.

Treatments were good, the staff were friendly in the massage room and it felt very personalised with good quality products.

Afternoon tea was nice - the server worked hard to create a friendly atmosphere here unfortunately though two of the plates and cups were slightly stained which just continued that feeling of uncleanliness we were experiencing. We didn’t raise this but we also overheard another table ask that their plates be returned as they were marked.

Overall, the spa is in dire need of a deep clean /renovation and it is unfair to charge people for these facilities in their current state.
Customers would benefit from more spa staff being available to show customers through to spa more personally, perhaps direct them to towels and robes, guide them around to the pool, check water has been filled and generally create a more professional environment. There was also no drinking water provided in the spa (an empty dispenser sat on the table next to the towels and looked like it also needed a good clean!)

We are normal people, we do not like to complain but after looking forward to a treat day out - it was so disappointing! I hope this can help you to improve your spa standards for other visitors.
Thanks
撰写日期:2021年8月7日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

BKC
3 条分享
2021年7月 • 好友
SHOUT OUT TO PAIGE AND TAYLOR! They gave us the best massages and facials. It was super relaxing. I have nothing bad to say about the treatments! We were also on our own for most of our spa day, which improved the experience.

Some areas of the spa weren't fully cleaned as the jacuzzi had bugs in it but it was a nice experience regardless.
撰写日期:2021年7月29日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

FMP
2 条分享
2021年6月 • 夫妻情侣
On arrival there was confusion as to our itinerary. We had to remind them we had afternoon tea first, which was nice, although service average. We had to clarify the procedures for changing rooms during covid, being told to both change in the men's- which was a surprise & had not been informed to another guest. We were given the impression, numbers would be limited - the spa area is very small & the only 2 beds available were outside. Despite the forecast fortunately it wasn't raining. The hot tub was only warm. The steam room did not switch off, another guest was told to leave the door open. The treatment should of been 55mins but was only 45mins. Staff were hanging around outside the changing room obviously keen to get home, despite being told it closed 30mins later. Overall disappointing, lacking professionalism and would not return or recommend.
撰写日期:2021年7月28日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Jorden H
Staffordshire2 条分享
For our friends 30th birthday we booked a spa day at the New Bath Spa hotel. The team went above and beyond and even gifted some gorgeous flowers for the birthday girl which was a great addition to the day! Afternoon tea was lovely, fresh food, great variety! The spa itself was fab with a relaxing atmosphere, clean, well equipt with complementary ESPA minis to take away. We all had treatments and the therapist were so friendly and professional, we will definitely return for our next spa day! Thank you!
撰写日期:2021年7月11日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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