High Lodge Thetford Forest
High Lodge Thetford Forest
4
上午9:00 - 下午5:00
星期一
上午9:00 - 下午5:00
星期二
上午9:00 - 下午5:00
星期三
上午9:00 - 下午5:00
星期四
上午9:00 - 下午5:00
星期五
上午9:00 - 下午5:00
星期六
上午9:00 - 下午5:00
星期日
上午9:00 - 下午5:00
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4.0
4.0 分,共 5 分582 条点评
极佳
324
非常好
162
一般
37
较差
34
很糟糕
25

99reg99
10 条分享
4.0 分,共 5 分
2024年1月 • 家庭
High Lodge is nice to visit. The setting is very nice, the playgrounds for all ages are great too.
The restaurant has a good selection and prices are what you would expect.

My only complaint is the parking cost. I paid £9 for over 2 hours but less than 3, I felt that was too much considering most people visiting have to travel some distance to get there.
撰写日期:2024年1月18日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for sharing your thoughts on High Lodge. We're delighted to hear that you enjoyed the pleasant setting and the diverse playgrounds suitable for all ages. It's great to know that you found the restaurant's selection satisfying and the prices reasonable. We understand your concern about the parking cost, and we appreciate your feedback. We constantly strive to provide a positive experience for our visitors, and your input is valuable. Maintaining a forest and its facilities is extremely expensive and we do our upmost to retain the natural beauty and wonder we have created here at High Lodge. The money that is generated through our site entry fees goes back into maintaining the forests for everyone and future generations to enjoy We hope that despite the parking cost, you had an overall enjoyable visit, and we look forward to welcoming you back in the future. If you have any further suggestions or feedback, please feel free to share them with us. Your opinions help us enhance our services for all our visitors.
撰写日期:2024年1月23日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Postie
5 条分享
1.0 分,共 5 分
2023年11月 • 好友
The cafe was really expensive nearly £4 for a very tiny piece of cake. I ordered a gluten free toasties which I waited ages for they said they had to serve everyone else first so they didn't contaminate mine,that's bad management when it finally came it was only toasted one side there was no butter on bread and cheese hadn't melted it fell to bits as nothing to hold it together, when I pointed this out I was asked if I wanted another one, well no I didn't have time as I was with a walking group but they didn't offer a refund.
撰写日期:2023年11月15日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for taking the time to share your experience with us. We sincerely apologize for the challenges you faced during your visit to our cafe. Your feedback is invaluable to us as it helps us identify areas for improvement. We would like to address your concerns and assure you that we take them seriously. Regarding the gluten-free toasties, we are sorry for the inconvenience caused by the delayed service and the issues with the preparation. Your feedback highlights areas where our service fell short, and we will take steps to address these concerns with the cafe we have on site. We appreciate your understanding of the unique requirements for gluten-free orders, and we regret that the execution did not meet your expectations. Rest assured, we will conduct additional training for our staff to ensure a higher standard in food preparation and presentation. We truly value your feedback, and we hope you would consider giving us another opportunity to provide you with a better experience. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly. We appreciate your patronage and look forward to the opportunity to serve you better in the future.
撰写日期:2024年1月23日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

MoonsterUK
UK1,696 条分享
5.0 分,共 5 分
2023年10月 • 家庭
We visited High Lodge in October half term. It wasn't too busy. Great playgrounds and we enjoyed the music trail.

We booked the Halloween archery in advance and it was fantastic. Kids are 5 and 8 and Leigh was fantastic with supporting them and teaching them how to do it. One thing I couldn't understand was why we all got 6 arrows to shoot each time, whereas the other family doing it at the same time as us got 9 arrows to shoot each time. Didn't seem particularly fair, but that aside, we really enjoyed it. Particularly shooting pumpkins and zombies. Would recommend and do again.
撰写日期:2023年10月27日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Timothy N
1 条分享
1.0 分,共 5 分
2023年10月 • 商务型
Our company paid £288 in parking fees (6 coaches) We brought in over 600 school children and 20 plus teachers and assistants and they wouldn't offer us a free cup of coffee.

Very mean and very stingy
撰写日期:2023年10月10日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for taking the time to provide feedback on your recent visit with your group. We appreciate your choice to bring such a large group to our establishment and apologize for any inconvenience you experienced during your visit. We understand the importance of hospitality, especially when dealing with large groups, and we regret that your expectations were not met. The parking fee you paid was for the site entry of the 600 school children you brought here meaning there whole day cost them 50p per child to be here. All schools are aware of this fee and this should be discussed with them prior to the visit. We will certainly review our policies and ensure that our staff is better equipped to accommodate large groups, making certain that we provide a welcoming and generous experience for all our guests. Your feedback is instrumental in helping us identify areas for improvement, and we are committed to enhancing our services to better serve our customers. We would be grateful for another opportunity to welcome you and your group in the future. If you plan another visit, please reach out to us directly so that we can ensure a more positive experience for you and your colleagues. Once again, we appreciate your feedback and your business. If you have any further concerns or suggestions, please feel free to contact us directly.
撰写日期:2024年1月24日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Lloyd A
英国伯恩茅斯1 条分享
5.0 分,共 5 分
2023年10月 • 家庭
This was our 4th visit to High Lodge and each time we're always so glad we came.
There are plenty of playgrounds and activities dotted around the park to keep our 3y.o daughter engaged!
A special hats off to the Zog trail team! We had a brilliant time collecting the stars on the augmented reality app, and felt compelled to write a review to say thank you!

Our only recommendation would be to have clearer directions on what to do with rubbish/finished trays at the cafe. Lots of families seemed confused and left them on the tables, and lots of litter ended up blowing around.
撰写日期:2023年10月7日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you so much for sharing your positive experiences and feedback following your 4th visit to High Lodge. We truly appreciate your continued patronage and are delighted to hear that you and your family had an enjoyable time. We're thrilled that your 3-year-old daughter found plenty of engaging activities and playgrounds throughout the park. It's heartening to know that the Zog trail team contributed to your positive experience, and we're grateful for your kind acknowledgment of their efforts. Your recommendation about clearer directions on handling rubbish and finished trays at the cafe is valuable feedback. We apologize for any confusion families may have experienced, and we will certainly address this issue promptly. Improving signage and communication to guide visitors on proper disposal will be a priority to maintain the cleanliness of the park. We appreciate your proactive approach in providing feedback, and your suggestion will contribute to enhancing the overall experience for all our guests. We look forward to welcoming you and your family back for your 5th visit and beyond. If you have any further suggestions or if there's anything else we can do to improve your future visits, please feel free to let us know. Thank you once again for your kind words and for being a part of the High Lodge community.
撰写日期:2024年1月23日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Alistair C
6 条分享
3.0 分,共 5 分
2023年9月 • 家庭
We took our 5 year old grandson because we had heard that the playground facilities were really good. Yes, there was some good equipment but very spread out making it difficult to keep an eye on our grandson. We normally take him to Sandringham and he really loves it there. That's where will go in future and the parking charge won't make me wince so much now having been fleeced at High Lodge!
撰写日期:2023年9月8日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for taking the time to share your experience with us, and we appreciate your honest feedback about your visit to High Lodge with your grandson. We're sorry to hear that the layout of the playground facilities did not meet your expectations and made it challenging to keep an eye on your 5-year-old grandson. We understand that the accessibility and convenience of the play area are crucial factors for families, and we appreciate your insights. Your feedback about the spread-out nature of the equipment will be considered as we continue to improve and enhance our facilities to better cater to families with young children. Regarding the parking charge, we apologize if this aspect of your visit caused any discomfort. Maintaining a forest and its facilities is extremely expensive and we do our upmost to retain the natural beauty and wonder we have created here at High Lodge. The money that is generated through our site entry fees goes back into maintaining the forests for everyone and future generations to enjoy. While we regret that High Lodge did not meet your expectations on this occasion, we hope you may consider visiting again in the future. We understand the importance of a positive and convenient experience for families, and we are committed to making improvements based on feedback such as yours.
撰写日期:2024年1月23日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Alandcaz
Suffolk95 条分享
2.0 分,共 5 分
2023年8月
Just bad. Cheap and lacking quality. We cycled to the cafe. The carrot cake, dry and really poor. A large portion - not necessary really. Even the coffee appeared watered down compared to the same brand served at Elveden. Sorry, but where everyone is struggling with cost of living, half the portion and increase the quality of the product.
撰写日期:2023年8月12日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for taking the time to share your feedback on your recent visit to our cafe. We sincerely apologize that your experience did not meet your expectations, and we appreciate your candid insights. We regret to hear that you found the carrot cake dry and lacking in quality. Ensuring the highest standard of our products is essential, and we apologize for falling short on this occasion. Your specific comments about portion size and the perceived dilution of the coffee have been noted. We understand your concerns about cost and value and appreciate your feedback on these aspects. Rest assured, your feedback is invaluable to us, and we will thoroughly review our offerings, focusing on both quality and portion size. We aim to provide a better experience for all our customers, and your comments will guide us in making the necessary improvements. We understand the challenges everyone faces with the cost of living, and we are committed to offering products that provide genuine value. We hope you will consider giving us another opportunity to better serve you in the future. If you decide to visit us again, please reach out to our staff directly so that we can ensure a more positive experience for you. Thank you for bringing your concerns to our attention, and we appreciate your patronage.
撰写日期:2024年1月23日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Carmen
5 条分享
2.0 分,共 5 分
2023年7月 • 夫妻情侣
Don’t get me wrong, this place is beautiful and the walk was wonderful. However what was not wonderful was the £12 car park fee for just over 3 hours!!! We get that they have to upkeep the Forrest but charging people stupid prices just to walk in a forest and on top of any other activities they have booked is really bad! They want more people to enjoy walking in the forests but at these prices we won’t be back just to park our car!
撰写日期:2023年7月5日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for taking the time to share your thoughts about your recent visit to our forest. We appreciate your positive comments about the beauty of the place and the wonderful walk you had. However, we sincerely apologize for the dissatisfaction you experienced with the car park fee. We understand and share your concern about the cost of parking. While the fees contribute to the maintenance and preservation of the forest, we recognize that they should be reasonable and not discourage visitors from enjoying the natural beauty of the area. Your feedback is crucial in helping us strike the right balance between supporting the upkeep of the forest and ensuring affordability for our visitors. We will review our parking fee structure and explore ways to offer more reasonable options for visitors, especially those who are primarily interested in walking and enjoying the natural surroundings. We appreciate your perspective on this matter and are committed to creating a positive experience for all visitors. We hope you would reconsider visiting us in the future and give us another chance to provide you with a more enjoyable and affordable experience. If you have any additional suggestions or concerns, please feel free to reach out directly. Thank you for bringing this to our attention, and we appreciate your understanding.
撰写日期:2024年1月23日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Notdisclosed76
英国诺福克郡13 条分享
2.0 分,共 5 分
2023年6月 • 家庭
It’s a wonderful day out. I don’t mind paying the parking if we spent the day there and that’s all you’re paying for. However, we visited just to go on GoApe and the car park fees are ludicrous on top of the already extortionate prices.

£12 for 3 hours 6 minutes.

It puts me off returning.
撰写日期:2023年6月4日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for taking the time to share your feedback about your recent visit to our park. We appreciate your positive remarks about the overall experience. However, we understand and share your concern regarding the parking fees, especially for those who visit for specific activities like GoApe. While the fees contribute to the maintenance and preservation of the forest, we recognize that they should be reasonable and not discourage visitors from enjoying the natural beauty of the area. Your feedback is crucial in helping us strike the right balance between supporting the upkeep of the forest and ensuring affordability for our visitors. We hope you might reconsider visiting us again in the future, as we are actively working on addressing concerns raised by our visitors. Your input is crucial in helping us improve, and we appreciate your understanding. If you have any further suggestions or concerns, please feel free to reach out directly. Thank you for bringing this to our attention.
撰写日期:2024年1月23日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Rupert G
1 条分享
2.0 分,共 5 分
2023年5月 • 家庭
The high lodge experience in great, lovely place and great for kids and adults of all ages. We have even taken our eighty plus parents with mobility scooters and found accessible routes.

BUT!!!! Wow…the cafe is truly terrible and incredibly expensive. Seven years ago I used to go to the cafe with my then three year old son, cafe and staff were brilliant, supportive of additional needs kids and so caring. NOW… staff have not got a clue (although manager was ok ) food was cold, jacket potto was hard and filling of tuna was really poor. Asked for a sausage roll and it did not arrive. We came today with three kids with additional needs, staff not supportive, all in all a really poor experience in the cafe.

Such a shame

High lodge experience 10 out of 10

Cafe 1 out of 10. Sorry cafe you need to improve
撰写日期:2023年5月21日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for sharing your detailed feedback about your experience at High Lodge, and we appreciate your kind words regarding the overall experience at the lodge itself. We are genuinely sorry to hear about your disappointing experience at the cafe, and we sincerely apologize for any inconvenience caused. It's disheartening to learn that the service and quality of food did not meet the standards you had experienced in the past, especially when catering to additional needs kids. Your comments have been taken seriously, and we will address the issues you raised with our cafe staff, including the lack of support and the quality of the food. We understand the importance of creating a welcoming and accommodating environment for all visitors, and your feedback will help us reinforce our commitment to that goal. We appreciate your understanding and thank you for bringing these concerns to our attention. We will strive to make improvements to the cafe experience, ensuring that it aligns with the high standards we aim to provide across all aspects of High Lodge. If you decide to visit us again, please reach out to our staff directly so that we can ensure a more positive and supportive experience for you and your family. Your feedback is invaluable, and we hope to have the opportunity to serve you better in the future.
撰写日期:2024年1月23日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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