Hello Mishmash010, Thanks for recently staying with us and for writing us a review. I am glad to see that you have regarded our rooms to be nice and the staff to be friendly. I'm sorry to see that you were disappointed with the size of the fitness center and that you find the pillows uncomfortable. I have shared your comments with the hotel management as a reference to closely look into the condition and cleanliness of the rooms. I trust that the measures taken will improve your next stays with us. Warmest Regards, Dianne L. Case Manager IHGService
I’m sorry but you can email the hotel. A typical twin bed room would not fit in 4 pax for sure as the room is just right with no extra space for roll out beds.
By right it should be completely free as long as you are staying in the hotel. Might be a communication issue as the bell person is not that proficient in English and often needs help from the concierge.
