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704 条点评52问答0 个房间贴士
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庭院美丽，还有游泳池（有两个）和海滩。 日落美景令人惊叹。遇到的 95％的员工都很友善和乐于助人（帮助我们退房的酒店经理，越野车司机，晚餐时的女服务员都很不错）。 餐厅的晚餐很贵。 我们的平房很棒，床超级舒适，有宽敞的浴室，很棒的空调。 感觉（微妙的）奢侈，但是有些问题。 房间里有很多虫子（我们发现了蚂蚁，蟑螂和蜥蜴，其实不介意后者），为什么在我们入住之前不清理它们？ 大厅急需装修，可能有的人会以为他正在医院进行检查呢。 需要更多颜色，更多艺术品，植物等等。 令人沮丧！ 还需要对主楼的屋顶进行维修（从大游泳池可以看到破旧的屋顶），还需要在大厅进行喷漆，实际上所有地方都需要喷个漆。 位置不错，出行的话要么打出租要么坐机车，不要步行。
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早餐不错丰富， 但不建议住海景房， 走很远。 附近除了海滩， 什么都没有， 出入要靠的士。 另外酒店有点残旧， 房间特别明显，浴缸令人不想浸浴。
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回复来自富国岛贝壳温泉度假酒店的Người quản lýGM_TheShells
2019年10月5日已回复
Dear WanT22 Thank you for your detailed review of your experience at The Shells Resort and Spa Phu QUoc. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our 02 grand pools, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a nice free refreshing cocktail in 45 minutes (18h15 - 19h) or take part in a romantic dinner at Flow Restaurant. Our resort has been in operation for 5 years, we have planned to maintain to meet the quality standards of the facilities. Thanks for the matters you have raised. We wish you all the bests and hope to welcome you again in the near future. Best Regards, The Management
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在雨季中前往，饭店的雨伞无法带出对于旅客来说很不方便。硬体设施可能因时间关系，已有斑驳锈蚀，需再加强维护。
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回复来自富国岛贝壳温泉度假酒店的Người quản lýGM_TheShells
2019年9月6日已回复
Dear LoveTravel809611 Thank you for your detailed review of your experience of The Shells Resort and Spa Phu QUoc. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our 02 grand pools, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a nice free refreshing cocktail in 45 minutes (18h15 - 19h) or take part in a romantic dinner at Flow Restaurant. Our resort has been in operation for 5 years, we have planned to maintain to meet the quality standards of the facilities. Thanks for the matters you have raised. We wish you all the bests and hope to welcome you again in the near future. Best Regards, The Management
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Tripadvisor 会员 写了一条点评 2019年8月
We were doing a bit random choice for the trip planning, but the hotel is seriously below expectations. First they claimed to provide free round way shuttle to the airport and ask for our flight info during booking, but no one showed up at the airport. After all others in the same flight got picked up by their hotels, us and other couple ended up taking taxi. I asked why nobody picked us up when checking in. the receptionist doubled checked the flight information and confirmed it was correct, then she said she was surprised and promised she will double check, but she showed 0 sorry and never came back to us with an answer. Then she tried to convince me I should let them “keep”my passport. After I explained that the hotel has my credit info and I can provide again if they need a deposit but my passport should always be with me, she just decided she cannot understand English anymore and handed my passport back quietly. If that whole checking in experience is not bad enough for a 0 rating, there’s more. The hotel seems having trouble for hot water supply, so I wasn’t able to take a hot bath(because the tub can never fill with enough hot water!) with the nonstop rain in the raining season, they just took my last fun. They only clean the room once a day while most tropical islands I visit clean at least twice. What’s worse is they don’t even clear the hair in the shower room! Most of the staff can only speak simple English, and there’re not much warm welcoming faces at all. The beach is short, and extremely disgusting (full of trash) If you haven’t picked your place for stay, don’t brother to come here... 没想到越南的雨季这么凶猛，是一刻不停的下了一个星期的雨，于是酒店的体验就特别重要，但是酒店实在没有提供任何足够愉快的体验。 首先说免费的接机到了机场没有人来。前台也没有给一个好的解释。入住的时候还说要扣护照，被我拒绝了之后假装听不懂还给我了。 房间打扫的随便的很，一点也不干净。最起码的头发也不清理一下。热水供应特别慢，想泡个澡可费老劲了…
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入住日期：2019年8月旅行类型： 全家游
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回复来自富国岛贝壳温泉度假酒店的Người quản lýGM_TheShells
2019年8月11日已回复
Dear Sherpa37092037917 Thank you for your detailed review of your experience of The Shells Resort and Spa Phu QUoc. We very disappointed to hear and apologize that we have not met your expectations during your stay, as it is certainly our wish to ensure that all our guests enjoy their stay and your feedback is sincerely appreciated. About the pickup service, as our policy that we support the airport shuttle, the flight information must be provide us 48hours in advance, because, this is shuttle bus and that mean Guest with same flight will share to other on bus, our pickup airport staff will welcome guest by the board with hotel logo at last arrival door of the airport. Keeping the passport of customers is the provision of Vietnam immigration law to managing foreigners staying in the locality. We apologize for our staff not explaining to you. As you may know, ondate you arrival, Phu quoc island is affected by storm No. 3, that let us difficult during serve. hope you understand ! Providing extraordinary quality of service is our utmost goal ever since. We wish you all the bests and hope to welcome you again in the near future. Best regards, The Management
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虽然地点距离市区有一点远，但有提供免费机场接送服务！很赞！ 房间很漂亮啊！我订的Premium Deluxe Ocean View, 房间很正，房内有浴缸，景观很好，面对外面泳池及沙滩！很吸引！很开阳，亦有露台。非常适合情侣去渡假！ 而且下去酒店餐厅及泳池只需要5分钟内！挺方便！另外，大约黄昏时段会在泳池派发免费 cocktail 饮品给客人！自助早餐亦很多选择，很喜欢！会再期待下一次入住和推介给其他朋友入住！
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价位
US$72 - US$185 （基于标准间的平均价格）
位置
越南坚江省富国岛扬东
客房数量
134
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获取详情页 关于富国岛贝壳温泉度假酒店的常见问题
富国岛贝壳温泉度假酒店附近有哪些热门景点？
附近的景点包括Phu Quoc Gallery of Contemporary Art (GoCA)（距此地 2.4 千米）、Ong Lang Beach（距此地 1.7 千米）和Bittersweet - Hidden Cocktail Bar（距此地 7.1 千米）。
富国岛贝壳温泉度假酒店附近有哪些餐厅？
交通便利的餐厅包括il Muro Italiano Restaurant、Tin Tin Pizza - Family Restaurant & Vietnamese Food和No1sher-e-punjab indian cuisin Indian Cuisine。
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