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富国岛贝壳温泉度假酒店 (扬东)
The Shells Resort and Spa Phu Quoc

605 条点评
在58家扬东酒店排名第12
旅客 (1073)
客房和套房 (313)
泳池和海滩 (138)

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地点
卫生与卫生
服务
优惠度
酒店设施
免费高速WiFi
游泳池
客房送餐服务
免费停车
餐厅
酒吧/大堂
Spa
含早餐
有健身房的健身中心
会议室
会议设施
公用Wifi
室外游泳池
宴会厅
干洗服务
接驳车服务
提供上网服务的商务中心
提供早餐
机场接送
洗衣服务
门房服务
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套房
家庭房
小吧台
无烟房
空调
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酒店风格
湾景
风景优美
酒店星级
605 条点评
1,423 张照片
46问答
0 个房间贴士
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我们在这家酒店住了一周,感觉不太好。工作人员和服务都很差,房间很漂亮,但是食物一点也不好。早餐是包含在房费内的,但我们都没去吃,每天都是出去吃的。不推荐。
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我们在新年里在这里度过了三个晚上,度过了一段非常愉快的时光。我们住在215室,房间景色很好,非常宽敞。酒店有私人海滩和游泳池,很好。这里可以的改进是在游泳池那安装日光浴床,而不仅仅是在沙滩上。食物还可以,但我们只吃了早餐和午餐。早餐有点令人失望。我们是在快到早餐服务结束的时候去的,很多食物都没有了。此外,我希望在这个价格范围内的早餐可以包含不同的咖啡。我们最后在度假酒店外面吃了晚饭。
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回复来自富国岛贝壳温泉度假酒店的Người quản lýGM_TheShells
2019年1月2日已回复
Dear klitgaardj On behalf of The Shells Resort & Spa, we wish to thank you for honoring us with your recent visit to The Shells Resort. It was our great pleasure to be of service to you. Indeed, our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our two grand pools, dive in the ocean through our private beach access, join in any of our activities such as kayak, unwind at the Beach Bar with a nice refreshing cocktail or take part in a romantic dinner at Flow Restaurant. We are happy that you found the room as your liking, room design is one of our strengths, we hope it will bring a truly comfortable experience to customers staying at the hotel. about the Food, that your comment has been inform to our Director of food to take the action. we always take guests' comments seriously and ensure that we are endeavoring to refine the services to achieve the highest standards. Thank you again for your staying at The Shells Resort & Spa I look forward to having you back soon. Best Regards, The Management
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简单来说,这里是个好地方:服务好,员工友好,房间又大又干净,家具漂亮,床很大(枕头很好),食物非常好(自助早餐),游泳池干净漂亮,还有美丽的私人海滩(有免费的皮艇),风景优美,有很多树,自助晚餐有现场音乐,还能在海滩旁边边欣赏风景边吃晚餐。但是,租自行车的质量不是很好,水不稳定,儿子洗澡的时候浴缸里没有足够的温水,晚餐自助餐没有啤酒让我觉得很无趣。
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我和家人一起在这里度假。我预订了一套花园别墅。总的来说,酒店员工提供了优质的服务。可能只有部分人会说英语。我的抱怨:淋浴的水压很差。加热器不能正常工作。除此之外,房间很大,可以让我蹒跚学步的孩子到处跑。童车服务很好,游泳池很大,也不那么拥挤。去海滩也很方便。我在这里过得很愉快。值得。
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回复来自富国岛贝壳温泉度假酒店的Người quản lýGM_TheShells
2018年12月3日已回复
Dear Kavendeep K On behalf of The Shells Resort & Spa, we wish to thank you for honoring us with your recent visit to The Shells Resort. It was our great pleasure to be of service to you. Indeed, our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our two grand pools, dive in the ocean through our private beach access, join in any of our activities such as kayak, unwind at the Beach Bar with a nice refreshing cocktail or take part in a romantic dinner at Flow Restaurant. We are honor that you highly appreciated our service as excellent. Especially buggy service. They do their utmost to assist all our guests with their personal needs and it is indeed very nice of you to recognize this in this public forum. I have to looked deeply to your advise about water pressure for shower, Keep in mind that the standard requirements in hospitality industry are high, we always take guests' comments seriously and ensure that we are endeavoring to refine the services to achieve the highest standards. Thank you again for your staying at The Shells Resort & Spa I look forward to having you back soon. Best Regards, The Management
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我们带着入住贝壳温泉度假酒店的兴奋到达,照片看起来棒极了。我不得不说,这里的设施和酒店十分好,私人海滩也绝对是加分项。我们的房间很大也非常舒服。如果服务员更细心一点,这绝对将成为一次一流的入住。没有人会来查看我们是否需要饮料,我们不得不走到吧台来点单。也没有人会来收盘子,我们看到某人的房间外面盘子摆了超过24小时。餐厅的食物也是昂贵又淡而无味。非常令人失望。
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回复来自富国岛贝壳温泉度假酒店的Người quản lýGM_TheShells
2018年10月24日已回复
Dear Jess G Thank you for taking the time to write about your recent stay at the The Shells Reosrt & Spa, I am delighted to read that you found the room as you liking and highly appreciated the facilities, nice hotel designed. it’s naturally disappointing to read a number of the issues which you encountered. I do note your feedback on several matters which includes the room service activities and non attentive service provided by the Bar's staff during your arrival at there. We have initiated meetings to ensure we pay more attention to this. Thank you again for choosing to stay with us we look forward to welcoming you back should you visit Phu Quoc Best Regards, The Management
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所有照片旅客客房和套房泳池和海滩餐饮家庭和游乐区商务中心和活动室
TripAdvisor 独家授权的专业照片富国岛贝壳温泉度假酒店
The Ocean View Grand Suite at The Shells Resort & Spa
TripAdvisor 独家授权的专业照片富国岛贝壳温泉度假酒店
The Ocean View Deluxe Room at The Shells Resort & Spa
Very nice shell shape structure resort, great design, all rooms with sea view, clean & nice deco
TripAdvisor 独家授权的专业照片富国岛贝壳温泉度假酒店
The Ocean View Deluxe Room at The Shells Resort & Spa
官方提供的照片富国岛贝壳温泉度假酒店
Courtyard Villa
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The pool bar wasn't manned when we were there in low season but if you swam over and sat down a member of staff would come to serve you quite quickly
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Unfortunately there is a rocky outcrop to the right which we never explored, I am sure the locals use this uneven path however I’m not sure where it takes you and for how far. Left for sure takes you to local bars and eateries although the beach is a bit untidy outside of the resort frontage which is absolutely pristine thanks to a lovely lady who works tirelessly to keep it clean. If you see her say hello she is a wonderful lady.
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Water isn’t crystal clear in this part of the island. It’s not terrible though. They resort does a good job keep their part of the beach clean. Walk around the corner and there is plenty of rubbish. That’s South East Asia for you
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价位
US$98 - US$257 (基于标准间的平均价格)
位置
越南坚江省富国岛扬东
客房数量
134
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