亲爱的贵宾, 您好!我是卡塔碧阳德度假村客服部经理。 非常感谢您对我们的支持与信任。我度假村是老品牌度假村,所以我们一直秉承用心做事、细心 服务的服务理念,让您在普吉岛的居停感受到家一般的温暖很高兴。我度假村拥有独家海滩,这是别家所没有的,是您度假的不二之选。期待和您的下次相遇 。 此致 敬礼 Andrew A. Swatdipakdi General Manager
Dear Gbiggins, Thank you for visiting Beyond Kata and for your lovely review. Your words regarding our staff attention are a great source of motivation. Be sure we will inform Khun Saimai and Khun Chaiwat about your special mention of their names and your appreciation of their hospitality. It was our pleasure to be your hosts, and provide you with the service and assistance you deserved. Hoping to welcome you and your family again soon. Kind Regards, Glenn
Dear LoveTravel777959, We are happy to see that you enjoyed our facilities and that our strategic location right on Kata Beach was exactly what you were looking for but this is quite shocking for us to hear about the service you received as our team has been working together for over 10 years and we feel that our experience together and special services we provide to guests are what makes our team so special. However, we cannot deny that you had a less than perfect experience and we must apologize for the way that some of our staff made you feel. Please understand that in Thailand, sometimes Thai people laugh when they are uncomfortable and perhaps when they didn't understand you they laughed because they didn't have the language skills to answer you properly. Because this is always a possibility, we also have Filipino staff and some other non-Thai staff on our team who are often about and able to assist English-speaking guests with any special requests. We apologize not being able to provide you with the most enjoyable stay, and we hope that we can have another chance in the future to welcome you back and show you our sincere friendly service that we are usually known for along with our usual quality rooms and beautiful sea views. Kind Regards, Guest Services
Dear Hayley T-Rex W, Thank you so much for your kind review and for choosing to stay at Beyond Resort Kata. It really made me smile to see your comment about our staff. We all love kids and many of our staff have kids themselves who worked with us for more than 10 years. We recently saw one man who got engaged in the hotel, but first came when he was 6 years old. Happy memories! We hope we can welcome you and your family soon for more awesome moments :) Best regards, Glenn
Dear trip8888888888, Thank you so so much for your kind review and for choosing to stay with us. Glad to know you full enjoyed your stay and that the whole team has given your and your family the good service you deserve. Everyone you mentioned send their heartfelt thanks for mentioning them in your review. Prepare to be pampered on your return :) We all hope to see you and serve you again soon in your home in Phuket. Best regards, Glenn
Hi, their is a travel concierge in the lobby. She was very helpful and could offer a wide variety of trips alongside advice of where to go. Also great in arranging taxis at a very good price.