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切尔滕纳姆蔡斯Q酒店 (Brockworth)
The Cheltenham Chase Hotel - A QHotel

旅客 (248)
客房和套房 (84)
餐饮 (20)
卓越奖

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在 Brockworth 的 2 家酒店中排名第 2
地点
卫生与卫生
服务
优惠度
卓越奖
酒店设施
免费停车
客房服务
酒吧/大堂
免费高速WiFi
游泳池
餐厅
Spa
有健身房的健身中心
会议室
会议设施
室内游泳池
宴会厅
干洗服务
提供上网服务的商务中心
提供早餐
无烟酒店
残障通道
洗衣服务
温水浴池
温水游泳池
精通多国语言服务人员
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客房特色
客房内冰箱
空调
套房
家庭房
无烟房
无障碍客房
酒店信息
酒店星级
酒店风格
经典
2,226 条点评
15问答
0 个房间贴士

点评

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在看了这里的评价之后,我预定了这家酒店的套房想作为一个惊喜送给我老公。到达酒店之后,登记入住的速度很快,但是主要的系统没有运行,我们被带到了我们的房间里,而且他们帮我们把行李拿到房间里。所有的一切都很好。套间大小很合理,但是是在接待中心上面,面对着停车场,所以没有好的景观!房间很简陋——破旧的家具和油漆、被划破了表面的浴室(不是大理石)、有了裂缝的地毯、四个柱子上都有灰尘。房间真的很冷,几个小时后我们去了接待台,他们就送了一个便携式加热器到我们房间。不间断补充的茶、咖啡、红茶、点心还是不错的。
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回复来自切尔滕纳姆蔡斯Q酒店的General ManagerJ_Sibbald-Wall
2012年11月12日已回复
Thank you for posting your comments on trip advisor regarding your stay. I was made aware of your original complaint and indeed received your subsequent QHotels on-line review and a reply was sent to you on the 9th November. I do hope that you have now received my reply. I was very disappointed to read your comments regarding one of our suites as we have not received any adverse comments previously. We do of course endeavour to minimise any disruption caused by fellow guests and I am therefore sorry to hear that your call to reception was unanswered and I have addressed this issue with the team here. I hope that you will accept my sincere apologies for any inconvenience caused and that we may have the pleasure of welcoming you back to the Hotel in the near future. Kind regards Jennifer Sibbald-Wall General Manager
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上网预定最优惠的消费活动,包括早饭和午饭,这些优惠率并不是一成不变的,只有信用卡才能用来确认这些信息。 这是在预定时需要注意的。 当点午餐时,菜单上会显示两种已经隐含在住旅馆的消费中的餐单,这是有限额的,但是,你也可以自己点菜,支付与菜单上不同的价格。我并没有受到以上的什么限制,我就点了自己喜欢的菜,才发现我最终的账单中增加了额外的开销(两个人多了16.48美元),我对此很不满,就看了看我的单子,上面写着我是不受限的旅客。和那里的工作人员争论了许久,最终,我的账单中扣除了这笔额外的开销。还是要谨慎啊。
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回复来自切尔滕纳姆蔡斯Q酒店的General ManagerJ_Sibbald-Wall
2012年11月13日已回复
Thank you for posting your comments on trip advisor and also for taking the time and trouble to give us more detailed feedback via a QHotels on-line review. I am sorry that there seemed to be some confusion over the terminology used in your confirmation. The 'un-restricted' rate terminology refers only to booking conditions and not to what is actually included in your rate. On your confirmation there should also have been mention of a dinner allowance, which would have been either £26 or £22 depending on which rate you booked on. I am sorry that this was not made clear enough and we are now looking at our booking confirmations in order to make this more obvious in future. I hope that you will accept our sincere apologies for any inconvenience caused and I was pleased to hear that we were able to offer a discount from your bill as a gesture of goodwill. I hope that your stay with us was otherwise enjoyable and that you would not be deterred from returning to the Hotel in the future. Kind regards Jennifer Sibbald-Wall General Manager
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在酒店里工作学习了一天,很容易找到停车的地方,还有很高档的做讲座的房间,设施完好而且有免费wifi,不用密码。从这里不能走到切尔滕纳姆,但是去商店开车10分钟就到了。我觉得去裴恩斯维克和Stroud去看看很不错,尤其是在周六的早上,Stroud还有农贸市场。
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回复来自切尔滕纳姆蔡斯Q酒店的General ManagerJ_Sibbald-Wall
2012年11月12日已回复
Thanks for taking the time to post your comments. It sounds like you may live locally so thank you for posting useful tips about the surrounding area. The farmers market in Stroud is fabulous for a wander on a Saturday morning (it is held every weekend now) and we are so lucky to be in such a fantastic location for exploring the Cotswolds. I'm pleased that you also found the hotel to be so suitable for a training event! Thanks again for your feedback. Kind regards Jennifer Sibbald-Wall General Manager
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因为商业会议的缘故在Cheltenham Chase住了一晚。这家酒店很便利,正好位于高速公路边上。酒店员工对我们很有帮助且很和气(虽然在一些方面有些差)。房间很大且床很舒服。免费的WIFI很是受欢迎。早餐是普通的热餐和冷餐。但是对于冬天的天气来说,空调却不怎么给力。虽然没有什么值得欢呼的,食物还是可以的。如果不是因为对清洁问题的忽视,我就会给Cheltenham
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回复来自切尔滕纳姆蔡斯Q酒店的General ManagerJ_Sibbald-Wall
2012年11月12日已回复
Thank you for taking the time and trouble to post your comments regarding your stay. I do agree with you in that cleanliness should be of paramount importance, and indeed, we do not normally receive such comments regarding our bedrooms. Our Head housekeeper is currently investigating your comments and we will address any issues as necessary, so thank you for bringing this to our attention and I hope that you will accept our sincere apologies for any inconvenience caused. I do hope that you found your stay otherwise enjoyable and that you would not be deterred from returning to the hotel in the future. Kind regards Jennifer Sibbald-Wall General Manager
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在spa休息区呆了两晚,包每晚3个半小时的理疗,两晚的晚餐,两顿早餐,一顿午餐。这里全体工作人员都很好,服务和房间很精致。spa也不错,按摩很舒服。餐厅和酒吧都棒极了,特别是自助午餐非常好。我可以推荐这家酒店。
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回复来自切尔滕纳姆蔡斯Q酒店的General ManagerJ_Sibbald-Wall
2012年11月12日已回复
Thank you for your feedback! I'm pleased that you enjoyed your spa experience at the Hotel. We are proving very popular for spa breaks at present so it's great to hear that we're getting it right! We hope to welcome you back to the Hotel, perhaps for another spa break soon! Kind regards Jennifer Sibbald-Wall General Manager
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上一页
价位
US$92 - US$193 (基于标准间的平均价格)
其他名称
the cheltenham chase hotel - a q brockworthcheltenham chase hotelcheltenham chase brockworth
位置
英国英格兰Brockworth
客房数量
122
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