Reference booking 353040773 for 14/5/17 I am sorry but I need to cancel this reservation which was arranged through Trip advisor on 10th November 2016. Will you please confirm this cancellation? Thanks. Margaret Brown

Thank you for your message. We took note of your remarks however it seems necessary to bring some precision for a good understanding of your comment. We receive every year more than 12 000 customers and do not receive any complaints concerning problems of noise between our rooms. Concerning the incident in which you summits allusion, you did not have notice the sound level of your discussion with your wife (it was the same problem at th restaurant few minutes before) because numerous customers complained in the reception. We also heard your conversation to the lobby of the hotel while our floors are soundproof. Our night auditor came very nicely to ask you to try to speak slowlier and he didn't want to irritate you and it's unfortunately what it seems to have passed. You insult him and he stayed very calm. Our guests herded you insults. We regret it sincerely. He only wanted to allow the other customers to sleep. Midnight seems a reasonable hour to stop the noise in an hotel. We regret naturally that this incident disturbed the quality of your stay and unfortunately the stays of the customers which tried to sleep. Believe that we make all the efforts so that the stays of our customers go well Very sincerely. Barbara LEONARD