Dear Sir/Madam, Regarding the full room payment charged by your hotel and the subsequent cancellation request made by the consumer one month prior to the scheduled stay, could you please clarify the basis on which your hotel refuses to refund the room fee? What reasons are provided? According to the provisions of the "Standardized Contract for Individual Guests Booking Rooms" and "Items to be Included and Excluded in the Standardized Contract for Individual Guests Booking Rooms," such actions by your hotel are deemed illegal. Consumer protection officials have explicitly stated this. May I inquire about the timeline for the hotel to refund the room fee as stipulated by the regulations? What emboldens the hotel to openly violate the law? Thank you for your prompt attention to this matter. Sincerely,

請問貴飯店向消費者收取全額房費後，消費者於預訂住宿前一個月前申請取消，貴飯店不退房費的依據是甚麼？有甚麼理由？ 依據「個別旅客訂房定型化契約」及「個別旅客訂房定型化契約應記載及不得記載事項」的規定，貴飯店此種作為是違法的，消保官已經明確說明，請問貴飯店何時要退還房費？為何敢公然違法？

您好 請問一下 我們從台北搭乘高鐵前往貴飯店 請問要搭乘到哪個高鐵站 高鐵站距離貴飯店大概多遠距離 有什麼交通工具可以抵達 謝謝您

I have booked a room with a king size bed. Can my daughter stay in the room with us if we don't need to get an extra bed for her?

I have booked a room with a king size bed. Can my daughter stay in the room with us if we don't need to get an extra bed for her?