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Iberostar Habana Riviera (哈瓦那)

1,210 条点评
在101家哈瓦那酒店排名第5
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12月23日12月24日
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1 间客房,2 位成人,0 位儿童
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1,205 条点评
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发现这家酒店的历史很有意思。房间舒适。酒店经理很乐于助人,试着用英语沟通,这点在古巴不是很常见。唯一不开心的是我的钱包放在大堂沙发上被偷了,就10分钟的时间。保安建议查看监控(很清晰),但拍不到那个区域。有点奇怪。这给我们的旅行添上了很不好的一笔。这家酒店位于马勒孔,离市中心很近。附近有很多很棒的咖啡店。距离旧哈瓦那城只有一小段的距离。像其他人说的那样,大堂没有空调,所以酒吧区域待得不是很舒服。
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回复来自Iberostar Habana Riviera的Quality ManagerIberostarHoteles
2018年9月10日已回复
Dear Shane, We want you to know that the description of your stay with us at our hotel is very helpful and we thank you for providing your rating. Although your comments show that in most areas we are on the right track with our numerous efforts and our detailed service, we have taken your feedback regarding the concerns you raise on board as we are aware that we can only improve on the basis of constant dialogue with our guests. Again we want to thank you very much for sharing your review of our establishment and would be delighted to welcome you back to one of our hotels soon. Best Regards, Quality Manager Iberostar Habana Riviera
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酒店坐落在美丽的马勒卡海滨,俯瞰着大海,里维拉酒店感觉稍微有些古老,但这是其魅力的一部分。我的房间非常舒适,工作人员提供了很多帮助(特别是对像我这样不会讲西班牙语的人),而且这个位置到市中心很方便。我以后再来的话,这就是我要住的地方。
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回复来自Iberostar Habana Riviera的Quality managerDayami D
2018年8月14日已回复
Dear guest, We are pleased to know you loved your stay in our hotel. All our rooms have an excellent view of the sea and some parts of the city. Thank for your kind comment on our staff, we all like to make our guests feel like home. Hope to have you back, and thank you for charring your experiences. Best regards, Quality manager
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房间很干净,有空调。现代浴室。大堂和电梯没有空调,只能在大堂里使用WiFi。并且是按使用付费。餐厅有空调,但你当然得买些东西。游泳池是最令人失望的,它早就应该重新设计。瓷砖正在脱落,游泳池底部的铁锈清晰可见。在俱乐部的房子里,干净的毛巾都用完了。水太咸了,不可能游泳,但是浮起来很容易。一定要在街上走五分钟到当地的餐馆吃饭。这食物的价格太高了,没有那么好。
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回复来自Iberostar Habana Riviera的ManagerQualityMCuba
2018年7月20日已回复
Dear guest, Thank you very much for choosing to stay at our Habana Riviera. It is rewarding to read you were able to enjoy our clean rooms and its modern bathrooms. But, we deeply regret to read other services were not as you expected. We were surprised to read your comment about our saltwater pools. As always at Iberostar our guests comfort and well-being is our priority, therefore following extensive research we have opted to use salt water in some of our pools as our aim is to minimize the use of chemical agents to maintain good quality water and thus decrease not only the environmental impact but also the problems and irritations common with chlorine treated pools. For example irritated eyes and skin even lung irritation and asthma-like symptoms.The main benefit of salt-water pools is the lack of side effects often associated with traditionally chlorinated pools. Despite, first impressions, the salt water we use is not exactly like the sea because the concentration of salt is much lower and usually irritates the eyes less than chlorine. Nevertheless, as complete customer satisfaction is our aim, we have passed your comments on to the correct department. We regret the inconvenience caused. Once again we thank you for reaching out to us to notify us of your concerns and although it would appear that this was not the perfect fit for your travel party, we very much hope you will join us at one of our hotels on your next holiday. Best regards, Quality Manager Iberostar Cuba
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古巴最好的酒店是Riviera酒店。客户服务棒极了。酒店经理Tiziana很棒,总是非常细心,确保我们在哈瓦那度过美好的时光。而且他们的早餐是最棒的,伴随着美妙的钢琴现场音乐,早餐种类繁多,食物优质,这在古巴很少见。这不是5星级而是10星级的酒店。
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回复来自Iberostar Habana Riviera的Quality manager Dayami D
2018年6月16日已回复
Dear guest, Thank you for such a kind comments. We are very happy to know you felt son comfortable and pleased with our services. The food and the service is of extreme importance for us; we always work in order to give everyone a 5 stars service. We will make your comments het to all our staff, specially to Ms. Tiziana. Thank you for charring your time in Cuba with us. Hope you’ll be back. Best regards, Quality manager
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和蔼可亲的员工在酒店各个地方,温馨地迎接我们。住处有两个非常大,干净且舒服的床。浴室一尘不染,还有个不错的淋浴间。早餐有很多选择,包括新鲜的定制煎蛋卷和烤薄饼。在滨海区的一处不错的位置,但是离喧闹足够远。推荐这里,还会回来的。
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回复来自Iberostar Habana Riviera的ManagerQualityMCuba
2018年5月21日已回复
Dear guest, We are very pleased to read that you had such a pleasant time in our hospitality at the Habana Riviera by Iberostar. The fact that we were able to offer you a great holiday experience is extremely pleasing and we are working hard to achieve this every day. We try to think about everything to provide our guests with as perfect a holiday possible. Despite all the great things you mentioned you have decide to give us a medium rate. Again we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best. Best regards, Quality Manager Iberostar Cuba
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Hello, I am thinking of booking this hotel for one week in February 2019 but I am bit concerned about the ongoing renovations. Some reviews pointed out the the balconies were been repaired, is that the case still? Will there be some renovated rooms with balconies by February? Thanks
Dear customer, Thank you for your interest in our hotel Iberostar Habana Riviera 5*. We would like to suggest you to contact the hotel directly for detailed information. You will find the contact information in the Iberostar website. Kind regards, Iberostar Hotels & Resorts Customer Service.
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Hello, I am thinking of booking this hotel for one week in February 2019 but I am bit concerned about the ongoing renovations. Some reviews pointed out the the balconies were been repaired, is that the case still? Will there be some renovated rooms with balconies by February? Thanks
Dear customer, Thank you for your interest in our hotel Iberostar Habana Riviera 5*. We would like to suggest you to contact the hotel directly for detailed information. You will find the contact information in the Iberostar website. Kind regards, Iberostar Hotels & Resorts Customer Service.
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Buen día, tenemos planeado viajar a Cuba en Mayo del 2019, alojándonos 3 noches en el hotel Iberostar Riviera en la Habana y 10 noches en el Iberostar Cayo Ensenachos. La página del hotel indica que el traslado aeropuerto-hotel y hotel-aeropuerto en el caso del Cayo está incluido en el precio, mi pregunta es, existe la posibilidad que, en el caso de la ida, el traslado en lugar de ser desde el aeropuerto, sea desde el Hotel Riviera al Hotel en Ensenachos? Muchas gracias.
Estimado cliente, Le agradecemos su interés en nuestro hotel Iberostar Habana Riviera Le sugiero que contacte con el call center directamente para resolver sus dudas más detalladamente, nuestros compañeros podrán informarle sobre las condiciones del traslado. Encontrará la información de contacto en la página web de Iberostar. Atentamente, Servicio de Atención al Cliente, Iberostar Hotels & Resorts.
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Hi, Is this hotel located in a safe area for walking alone and is it within walking distance to Old Havana? Thank you.
Dear customer, Thank you for your interest in our hotel Iberostar Habana Riviera 5*. Please, accept our apologies for the delay in our response. We would like to inform you that the surrounding area is perfectly safe for daytime or evening strolls. Walking would take around 45 mins to Old Havana, we recommend a journey in an old an taxi 15/20mis approx. My colleagues at the resort can assist you on your arrival to organise this. Have a great stay with us. We would like to suggest you to contact the hotel directly for detailed information. You will find the contact information on the Iberostar website. Kind regards, Iberostar Hotels & Resorts Customer Service.
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Hola, tenemos reserva en el hotel en la habana y también cayo ensenachos para el mes de noviembre por 10 días, mi consulta es por el servicio de Wifi, el hotel cuenta con este servicio tanto en la habana como en cayo ensenachos. Gracias por su respuesta
Estimado cliente, Estaremos encantados de recibirle en el Iberostar Habana Riviera. Un placer informarle que ambos hoteles cuentan con el servicio wifi. Para acceder deberá comprar una tarjeta. Saludos Cordiales, Gerente de Calidad
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价位
US$131 - US$260 (基于标准间的平均价格)
其他名称
habana riviera havanahabana riviera hotel havana
位置
加勒比海古巴Ciudad de la Habana Province哈瓦那
客房数量
352
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