Dear jsantosalvo: Thank you for your continued loyalty to our Resort. We are pleased that you visited for a 6th time but are most concerned that this occassion was not to the same standard and expectation of your previous stays. Your issues highlighted with the pool service and food in our Italian restaurant have been noted by the relevant Managers for improvement and I trust that on your next stay with us you will in fact see marked differences. We appreciate your feedback very much and you are welcome to reach out to me directly once you have planned your next stay with us and I will personally assist with ensuring that the standard of service will be like you experienced in the past. Thank you again for your feedback. Kind Regards, Christina Smith