Dear Cheerycon, Thank you for taking the time to share with us a 5 bubbles review, we highly appreciate the confidence you have deposited in choosing Hyatt Ziva Cancun All-Inclusive Resort to spend the best leisure time in Cancun; your first-hand experience really helps other travelers. On the other hand, we are delighted to know the level of service you received from the team members was consistently world class and exceeded all your expectations; we are proud to have professional, hardworking and service oriented team members who take their job extremely seriously and truly love what they do, continuously providing the highest level of hospitality to every guest. That said, please trust Emi and Roberto will be recognized and cheered for the outstanding Service from the Heart they are providing every day. On behalf of all Hyatt Ziva Cancun associates and myself, we genuinely hope to have the opportunity of welcome you again soon. Sincerely, with a Service from the Heart. Alex de B, General Manager
Dear Venture809715, Thank you for choosing Hyatt Ziva Cancun as host for your vacation and for taking the time to share with us your candid and completely helpful review. I honestly appreciate the comments you have brought to our attention, please rest assure your feedback has been shared with our Director of F&B and Executive Chef as a valuable contribution to reinforce the great commitment we permanently have to all guests. On the other hand, we are delighted to know level of service you received from the team members was consistently world class; you can trust Saul will be recognized and cheered for the outstanding Service from the Heart he is providing every day. On behalf of all associates and myself, we extend our sincere regrets that your perception about our Asian à la carte restaurant ended that way. We genuinely hope to have the opportunity of welcome you again to erase this bad lasting taste. Sincerely, with a Service from the Heart. Alex de B, General Manager
Dear paihao, Thank you for taking the time to share with us your candid and completely helpful review; your feedback and comments are extremely valuable to us as we consider them a great resource to implement our daily innovations. I honestly appreciate the comments you have brought to our attention, we have taken the appropriate time to understand the situation you are describing, as we feel sad to know your experience with us didn’t exceed your expectations at all; we have reached back to you via private message in order for us to identify your room number and dates of your recent stay. Please rest assure your feedback has been shared with our Front Office Manager, who will contact you at your earliest convenience. On behalf of all associates and myself, we extend our sincere regrets that your perception about our services ended that way. We genuinely hope you can grant us the opportunity to erase this bad lasting taste during your next visit. Sincerely, with a Service from the Heart. Alex de B, General Manager
Dear Talya1234567 Thank you for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation and specially for taking the time to share with us your 5-bubble review; we truly appreciate your preference and the confidence you have deposited in us. On the other hand, we are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect; we are proud to have professional, hardworking and service oriented team members who truly love what they do. That said, please trust Jonathan and Alex will be recognized and cheered for the outstanding Service from the Heart they are providing every day. On behalf of all Hyatt Ziva Cancun associates and myself, we genuinely hope to have the opportunity of welcome you back again soon. Sincerely, with a Service from the Heart. Alex de B, General Manager
Dear JeremyBoise, Thank you for taking the time to share with us your candid review and visiting Hyatt Ziva Cancun All-Inclusive during the wedding event you've attended recently; we truly appreciate the confidence. We are delighted to know the level of service you received from the team members was consistently world class and exceeded all your expectations; we are proud to have professional, hardworking and service oriented team members who take their job extremely seriously and truly enjoy what they do. Please trust Daniel, Gabriel and David will be recognized and cheered for the outstanding Service from the Heart they are providing every day. On the other hand, we appreciate you have brought to our attention the unfortunate situation your friends encountered; nevertheless, we would like to highlight there is always a possibility that some raw food, or slightly cooked like seafood, could provoke some stomach complications, especially in more sensitive individuals, but we cannot consider it as a food poisoning, intoxication or outbreak due to bad, unsafe or unhealthy procedures of food handling, preparation or serving, as this is stipulated on our menus and its responsibility of every person who eats this type of food. On behalf of all Hyatt Ziva Cancun associates and myself, we hope this incident does not diminish your preference and genuinely hope to have the opportunity of welcome you again soon. Sincerely, with a Service from the Heart. Alex de B, General Manager
The cabanas have to be rented. The least expensive package is $149. That gets you the cabana, a server, the ability to order food delivery poolside, a cabana butler and (2) 5 minute facials. The cabanas are really nice, we get one every full day we are there, but there are also plenty of lounge chairs. Cabanas are right next to the pools edge or they are also located on the private beach. You can reserve cabanas starting 30 days prior to arrival.
