我们不支持您使用的这种浏览器。TripAdvisor网站可能不能正常显示。我们支持以下浏览器:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

坎昆凯悦兹瓦酒店
Hyatt Ziva Cancun

7,979 条点评
在201家坎昆酒店排名第11
旅客 (8729)
泳池和海滩 (1546)
视频 (13)

关于

在 坎昆 的 201 家酒店中排名第 11
地点
卫生与卫生
服务
优惠度
旅行者之选 2019获奖者
卓越奖
酒店设施
游泳池
客房服务
餐厅
有健身房的健身中心
免费停车
含早餐
酒吧/大堂
Spa
免费高速WiFi
会议室
会议设施
儿童活动 (适合儿童/家庭)
公用Wifi
室外游泳池
宴会厅
成人游泳池
托婴服务
提供上网服务的商务中心
提供早餐
无烟酒店
桑拿
残障通道
洗衣服务
温水浴池
温水游泳池
精通多国语言服务人员
门房服务
显示更多
客房特色
客房内冰箱
小吧台
空调
套房
家庭房
无烟房
无障碍客房
酒店信息
酒店星级
酒店风格
Modern
家庭
酒店链接
访问酒店网站
特惠信息:套餐优惠
酒店优惠信息

位置

全屏
7,974 条点评
1,244问答
0 个房间贴士

点评

旅行者评分
  • 6,413
  • 1,008
  • 299
  • 121
  • 138
时节
旅行者类型
语言
  • 更多语言
已选筛选条件
  • 筛选
  • 中文(简体)
我们就是在这家酒店举行的婚礼,沙龙的洛雷纳为我做的头发,画的妆,她真是棒极了。我当时忘了带手机,所以我不得不向她解释我想要的发型、妆容是什么样的,她的工作能力真是超出了我的预料。我和我老公还在这里的水疗中心做了按摩,当时是索菲亚和拉米罗为我们服务的,我们真是对他们印象深刻。强烈把这3个出色的工作人员推荐给你们。
阅读更多
回复来自坎昆凯悦兹瓦酒店的Director GeneralHyattZivaCancun
回复时间:4周前
Dear Julie V, First and foremost, please allow me to congratulate you both for your recent marriage; we truly feel honored you have chosen Hyatt Ziva Cancun All-Inclusive Resort as your destination wedding. We would also want to thank you for taking the valuable time to share with us a 5 bubble review; your first-hand experience really helps other brides and grooms. On the other hand, we feel proud to know the level of service you have received from all the associates involved in making your wedding celebration such a memorable moment was consistently world class and exceeded your expectations; our commitment as a team is to greatly provide our guests the fondest memories and dreams on their return trips home. That said, please trust Lorena, Sofia and Ramiro will be recognized and cheered for the outstanding Service from the Heart they are providing every day. On behalf of all Hyatt Ziva Cancun associates and myself, we wish you love, laughter and happiness from this moment and throughout the eternity and genuinely hope to have the pleasure of welcome you back again to celebrate with us your vow renewal and upcoming anniversaries. Sincerely, with a Service from the Heart. Alexandre de Brouwer General Manager
阅读更多
海景无敌!泳池也超多,每个都很棒,服务人员特别热情友好,是个非常适合度假的酒店。餐厅口味没有想象中好,排队等很久的法式餐厅口感真的很一般,反而是墨西哥餐厅的午市沙拉非常爽口,令人念念不忘~酒店内的甜品屋哟,真是个罪恶之地,所有宾客路过都忍不住进去看两眼~看了网上推荐,选了海景房,而且运气很好的拿到了顶层的角落房,阳台两边都能看海景,太赞了!
阅读更多
与 Hyatt Hotels 合作收集的点评
回复来自坎昆凯悦兹瓦酒店的Director GeneralHyattZivaCancun
回复时间:2周前
Dear KiddyLi, Thank you for choosing Hyatt Ziva Cancun as host for your vacation, we highly appreciate your preference and the time you have taken to share with us a 5 stars review. We are delighted to know our great large restaurants selection and friendly staff members exceeded your expectations during your recent stay. Our commitment as a team is to greatly provide our guests the fondest memories and dreams on their return trips home. On behalf of all Hyatt Ziva Cancun associates and myself we genuinely hope to have the opportunity of welcome you again soon. Sincerely, with a Service from the Heart. Alexandre de Brouwer General Manager
阅读更多
我的家庭是个大家庭!我们大家都在这里住得很舒服,玩得很开心!!工作人员真的把这里变成了度假胜地,他们都很友善,很热心,人很好!他们甚至让你觉得在这里住得比家里还好!我们大家都盼望着能够尽快再有机会来这里住!
阅读更多
与 Hyatt Hotels 合作收集的点评
回复来自坎昆凯悦兹瓦酒店的Director GeneralHyattZivaCancun
2019年5月8日已回复
Dear Global05887713149, Thank you for choosing Hyatt Ziva Cancun and for taking the time to share with us your 5 stars review, we truly appreciate your confidence and preference in choosing our spectacular property to enjoy the best family leisure time at one of the most sought-after locations in Cancun. On the other hand, we are delighted to know the level of service you received from the staff members was consistently world class and exceeded all your expectations; we are proud to have professional, hardworking and service oriented team members who are providing at all time a high level of hospitality to every guest. On behalf of all Hyatt Ziva Cancun associates and myself, we genuinely hope to have the opportunity of welcome you and your family members back again soon. Sincerely, with a Service from the Heart. Alexandre de Brouwer General Manager
阅读更多
周围都是关了门的餐厅,包括我自己在内的大部分客人都是游客。他们的价格一直在变,总是希望你花更多钱,就像是买车的过程一样。你肯定不会喜欢在度假的时候还要面对这种事情。我之前的两次入住经历都很棒,但是这将是我最后一次入住。
阅读更多
与 Hyatt Hotels 合作收集的点评
回复来自坎昆凯悦兹瓦酒店的Director GeneralHyattZivaCancun
2019年4月24日已回复
Dear Guide58630379959, Thank you for choosing Hyatt Ziva Cancun as host for your getaway vacation and for taking the time to share with us your review. We appreciate your confidence and loyalty for showing a genuine interest in returning to our property for the 2nd time, however we truly feel sad to know we didn’t exceed your expectations this time. We have taken the appropriate time to understand the situation you are describing, since there are several flat screens on the Resort's surroundings providing the culinary offering per week, for instance guests can find these screens at the lobbies and main corridors, additional to this the restaurant information is provided via email by our Concierge team prior and upon arrival to all guests, as well as Hyatt Ziva App content and Smart TV's on all the rooms categories. On behalf of all Hyatt Ziva Cancun associates and myself, we extend our sincere regrets that your perception about our services ended that way and genuinely hope to have the opportunity of welcome you again to erase this bad lasting taste. Sincerely, with a Service from the Heart. Alexandre de Brouwer General Manager
阅读更多
酒店设施不错,但是管理跟不上,我和朋友洗完澡,躺床睡觉时老是感觉哪里臭,找不到原因,后来发现是枕头。估计是客户退房后床单被罩都没有换新,这次体验真是糟糕透了,换来的新枕头有黑点,哎
阅读更多
回复来自坎昆凯悦兹瓦酒店的Director GeneralHyattZivaCancun
2019年4月16日已回复
Dear Roving09233060637, Thank you for choosing Hyatt Ziva Cancun as host for your vacations and for sharing the review of your recent stay; your feedback is extremely valuable to us as we consider it a great resource to improve on a daily basis. According to your concerns, please rest assure your highlights has been shared with our Director of Rooms Operations for their review and proper follow up. Our commitment as a team at all time is to greatly provide our guests the fondest memories and dreams on their return trips home, and we feel sad to know this time your experience with us didn’t exceed your expectations. On behalf of all associates and myself, we extend our sincere regrets that your perception about your stay at Hyatt Ziva Cancun ended that way. We genuinely hope to have the opportunity of welcome you again soon to erase this bad lasting taste. Sincerely, with a Service from the Heart. Alexandre de Brouwer General Manager
阅读更多
上一页
价位
US$324 - US$1,127 (基于标准间的平均价格)
其他名称
dreams cancun resort & spadreams hotel cancundreams cancun hotelcamino real cancundreams cancun mexicocancun dream resortdreams resort spa cancuncancun dreams hoteldreams resort cancun mexico
原名为
Dreams Cancun Resort & Spa
位置
墨西哥尤卡坦半岛金塔纳罗奥州坎昆
客房数量
547
这是您的 TripAdvisor 详情页吗?

拥有或管理这家酒店? 免费获取您的详情页以便回复点评、更新资料或者进行其他操作。

获取详情页