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Hotel Riu Cancun (坎昆)

11,266 条点评
在200家坎昆酒店排名第61
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地点
卫生与卫生
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优惠度
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游泳池
有健身房的健身中心
餐厅
酒吧/大堂
Spa
免费网络
付费Wifi
付费网络
会议室
会议设施
公用Wifi
室外游泳池
宴会厅
干洗服务
提供上网服务的商务中心
提供早餐
残障通道
洗衣服务
精通多国语言服务人员
门房服务
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酒店优惠信息
11,266 条点评
12,894 张照片
1,579问答
0 个房间贴士
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这里的员工是最友好的!菜品很可口,超级推荐!这里的所有泳池都很棒,酒店还有摄影师帮我们全家拍照,拍的非常好!
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我和我的丈夫每8个月来一次坎昆。这次是我们首次入住这家酒店。酒店大部分员工都不太高兴,而且会表现出来。这里的食物也不是最棒的。是冷的或者加热过很多次的。酒有兑过水,尤其是游泳池区域的。他们声称房间里会提供高档酒,但在我看来,豪帅快活龙舌兰并不算是最好的龙舌兰酒。(这里也提供售价60比索的OXO)。这里的娱乐活动很不错,员工也很友好。房间维护的不是很好,墙面比较脏,而且在我们居住的15天里没有打扫过一次。前台雇员需要进行客户服务和尊重方面的培训,才能达到其它员工的水平。这家酒店的服务不可接受。完全不符合五星级酒店的标准。
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回复来自Hotel Riu Cancun的Online Reputation Manager RiuHotelsandResorts
2019年2月12日已回复
Dear AlbertaCandy, Thank you for sharing your thoughts! We are sorry that in general your experience with us was not what you expected and that you left our hotel with a totally opposite impression to that which we always try to convey. In RIU we are committed to provide excellent quality products and services to our guests, so we appreciate your comments as they help us to improve our services. For this reason, we will share your impressions with the Management team to take actions if needed. To end n a positive note, we appreciate that you point out the great work of our entertainment team! We hope to host you again in one of our worldwide hotels in the future! Best of wishes, Hotel Riu Cancun Online Reputation Manager
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有谁能告诉我这间旅馆离火烈鸟购物广场有多远吗(flamingo shopping plaza),我听说那里有间澳美客牛排馆(outback steakhouse)。很快会再来这间旅馆的,希望能得到在附近购物的一些好建议。
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我向我所有的朋友和家人强烈推荐这家酒店。工作人员、食物、地点、房间、娱乐设施都很棒。海洋很棒。总体很好的停留。没有缺点。
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与 riu.com 合作收集的点评
嗯,我们仍然还在坎昆这家酒店。现在要发布一条评论,我们是来这里度蜜月的,如果早一点知道是这样的话,我就不会进来这里了,全包住宿非常恐怖,喝的饮料很难喝食物也很差劲,一来到坎昆这家店,我们就每晚都去找别的地方吃东西,到处都是醉酒的人……我们太失望了,等不及想要回家了。
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回复来自Hotel Riu Cancun的Online Reputation ManagerRiuHotelsandResorts
2018年9月28日已回复
Dear Linny, Thank you so much for choosing Hotel Riu Cancun for celebrating your honeymoon and for taking the time to share your experience with us while staying with us. As we usually receive very positive and splendid feedback on our restaurants, we deeply regret to hear that we were not able to meet your taste with our wide selection of exquisitely presented dishes which are prepared daily with the utmost care and using fresh ingredients and that your first impression of the hotel has not lived up to your expectations. However, it is remarkable that the dissatisfaction you are describing did not come to our attention up to now. The Front Desk is always glad to look into any concern that our guest may have. For this reason, we always encourage guests that are still at the hotel to contact our Front Desk staff in order to resolve any issues during the stay. We hope you can resolve this with our Front Desk staff during your stay and we look forward to hearing about the rest of your stay. With our best wishes we remain, Hotel Riu Cancun Online Reputation Manager
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所有照片旅客泳池和海滩客房和套房餐饮家庭和游乐区商务中心和活动室
TripAdvisor 独家授权的专业照片Hotel Riu Cancun
The Standard Tower Ocean View at the Hotel Riu Cancun
TripAdvisor 独家授权的专业照片Hotel Riu Cancun
The Standard Three Beds at the Hotel Riu Cancun
TripAdvisor 独家授权的专业照片Hotel Riu Cancun
The Standard Three Beds at the Hotel Riu Cancun
TripAdvisor 独家授权的专业照片Hotel Riu Cancun
The Premium Corner Suite Ocean View at the Hotel Riu Cancun
TripAdvisor 独家授权的专业照片Hotel Riu Cancun
The Premium Corner Suite Ocean View at the Hotel Riu Cancun
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Does the hotel provide a hairdryer in rooms?
Yes but you will need a two pin USA style adapter
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The resort was clean and well kept for the most part, I found the pool are in the morning to be a lil gross with thallium the cigarette butts and cups from the night before , mostly by the pool bar area though because the nightly shows are outside right in that area so I think it carryover. They do try to keep it clean , always cleaning . The foam party on Mondays looked fun, the disco had 2 people in it the night my daughter in law went.lol, so I think everyone travels out to that Congo Bongo place. I’m not sure they have a ton of actives at the resort, but there is always a lil something going on and plenty of Excursions that you can do a property to keep yourself busy.
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What is the dress code in the evening?
Smart casual
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价位
US$202 - US$434 (基于标准间的平均价格)
其他名称
riu cancun hotel cancunriu cancun mexicorui cancuncancun riu hotelhotel riu cancun
位置
墨西哥尤卡坦半岛金塔纳罗奥州坎昆
客房数量
569
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