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Allegro Cozumel (考祖梅)

5,995 条点评
在52家考祖梅酒店排名第29
旅客 (4931)
泳池和海滩 (1434)
视频 (5)

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游泳池
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有健身房的健身中心
免费停车
Spa
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干洗服务
提供上网服务的商务中心
提供早餐
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精通多国语言服务人员
网球场
自助式洗衣服务
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5,994 条点评
5,257 张照片
584问答
0 个房间贴士
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我之前从没写过差评,但这酒店的食物真是太差了,而且酒店的半数房间都没有空调。房间里的湿度很高,连床铺都是湿的。酒店员工也只是道了歉,说房间已经住满了,所以我们也没有其他房间可以换。
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与 Barcelo Hotels & Resorts 合作收集的点评
回复来自Allegro Cozumel的Guest Relations Managerallegroczm
2018年8月9日已回复
Dear BeachBumSanAntonio We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Regarding the air-conditioning, we are sorry if there was a problem with the functioning of the system in your room; we would have sent our maintenance staff immediately to repair it had we known, but our records show no comments from your room regarding this. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Allegro will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Jorge Rueda Guest Experience Manager Allegro Cozumel
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回复来自Allegro Cozumel的Social Media CoordinatorSandra Alcázar U
2012年12月20日已回复
Dear Meagan F, Thank you for staying with us and for taking the time to share your experience on Trip Advisor. Let me begin by apologizing for the delay in my response. I was sorry to read about your disappointment in your stay with us. While the hours of our facilities do change during low-season, we still offer our guests a full-service resort. In fact, some guests prefer to visit us during low-season as our staff has the opportunity to offer even more personalized service. During this time, we alternate dinner service among our three restaurants: Le Buffet and our two specialty restaurants, La Troja and The Oriental. On the nights that Le Buffet is open, our chef features authentic Mexican cuisine, in addition to cuisine of other countries. La Troja also offers authentic Mexican cuisine, but it is a different menu than that at Le Buffet. No matter which restaurant is open, we always ensure a warm meal for guests. Two of our four bars are closed during low-season. However, during the day the snack bar is always open for light fare and every evening we open the disco bar. I apologize if you were not made aware of options. I have spoken to the front desk staff to ensure they properly inform all guests of our amenities. I have also met with our executive chef to share your feedback on the food. I sincerely apologize for the discomfort the First Club staff caused you. First Club staff members are supposed to show new visitors our facilities and introduce them to all the different services we offer and then to invite them to become members of the vacation club. I have met with the First Club manager to discuss how his staff can best serve our guests. Regarding your experience with the coconut ice cream, I have met with the Food & Beverage Manager to look into what happened. This is the first we have heard of such a situation. We do have ice cream, which is available to all guests. I am sorry for any inconveniences you may have experienced. I also discussed your feedback about the service at the pool bar with the Food & Beverage Manager. I was surprised by your comments on this as our staff is usually extremely attentive to guests. He has assured me that he is working with the staff to guarantee they maintain the high level of service we are known for. Regarding your feedback on the hot tub, please know that as soon as we read it, we sent our maintenance team to look into the issue. They have since repaired the hot tub and we have not had any further complaints. I am truly sorry for falling so short of your expectations. I hope you will visit us another time so that we can show you the wonderful vacation we are accustomed to providing.
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刚刚从Cozumel回来,一周玩的很开心。度假村非常适合潜水。里面的潜水店也很不错,它距离所有的潜水点都很近。 客房很过时,但也还行。我们付款参加first club。这个一定要有!酒吧里摆放着各种你想喝的高级美酒,工作人员都非爱帮忙。因此,一定带上旅游的杯子……一般的酒吧里的酒太差了。因为是淡季,所有你想预订的餐厅都关门了,酒吧也是。所以每天吃饭都一个样,能有多少种方法烹饪鸡肉呢? 主泳池需要翻修,旁边的酒吧没有人服务。 我最大的失望是热水浴缸。First
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所有员工(服务员、酒吧服务员、清洁员工和前台)都很优秀,度假村为家庭和夫妻游客提供了额很多活动,不过问题是入住之后,一离开大堂,会所员工就开始拦住你要求你去参观他们的新度假村,而且参加假期会所,感觉像是以前那种共享时间的服务。经过旅行之后,我并不想折腾,只好静静休息,不想受到打扰。另外,度假村也需要重新装修了。房间看上去很破旧,没有重新装修过。设施条件不错,而且正如我之前所说,员工很热情,但是他们需要管理层的一些帮助来推销度假村。
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我跟我好朋友还有干女儿淡季的时候在这里住了八天,大概是8%的入住率。我们有很大的活动空间,但是——每顿饭只有一个餐厅开门,我经常饿着肚子出去。然而,员工都很棒,他们使得我们的假期变的很精彩。第一俱乐部的Madeline 和
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Water dripping during a rainstorm. Next morning it was leaking above the door frame from the sink area into the sleeping area.
Towels on the floor to mop up water leaking
room view 6721
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Los ninos de 3 anos pagan en este hotel?
No se cuanto cuesta
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How much xtra is it for ‘First Club’? What are the benefits?
Did use it or even ask. Don’t need a time share.
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I'm pretty sure the staff does not make "top dollar". I usually tipped .50 to $1 for good service, and the service is excellent.
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No sorry I have never seen it in the one week I stayed there
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价位
US$127 - US$224 (基于标准间的平均价格)
其他名称
occidental allegro cozumel hotel cozumeloccidental allegro hoteloccidental allegro resort all inclusive
位置
墨西哥尤卡坦半岛金塔纳罗奥州考祖梅
客房数量
305
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