Ocean Maya Royale
Carretera Federal Chetumal, Km. 299, 普拉亚德尔卡曼 墨西哥
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平均 US$363 /晚， 12/6- 12/7
US$464
每晚
US$338
每晚
US$212
每晚
12月
1月
12月6日
今日
12月8日
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12月12日
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12月26日
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反映我们合作伙伴报告的近期每晚平均价格，可能不包含预计税费或其他费用。结账时的价格可能有所不同。
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4.5
在普拉亚德尔卡曼的 39 家全包式酒店中排名第 17地点
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Tripadvisor 会将旅行者之选大奖颁发给持续获得旅行者好评，并在 Tripadvisor 位列前 10%的酒店、景点和餐厅。
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酒店信息
酒店星级
星级评分旨在表明预期的酒店特色、设施和服务水平。 该酒店由 Giata 评级。
酒店风格
湾景
绿色
所说语言
英语, 法语, 西班牙语
酒店设施
免费停车
免费高速WiFi
有健身房的健身中心
游泳池
免费早餐
海滩
潜水
出租车服务
停车
WiFi
健身/Spa 更衣室
健身课程
泳池/海滩毛巾
景观泳池
成人泳池
室外泳池
酒吧/酒廊
咖啡店
餐厅
提供早餐
自助早餐
免费速溶咖啡
小食吧
特殊饮食菜单
池滨酒吧
池畔酒吧
网球场
有氧运动
娱乐项目员工
晚间娱乐
钓鱼
露台
乒乓球
棋盘游戏/拼图
夜店/DJ
提供上网服务的商务中心
会议设施
宴会厅
会议室
Spa
情侣按摩
面部护理
足部按摩
全身按摩
手部按摩
头部按摩
按摩
颈部按摩
沙龙
仅限成人
24 小时安保服务
行李寄存
礼宾部
便利店
外汇兑换
礼品店
商店
太阳椅/海滩椅
阳光露台
遮阳伞
酒店内 ATM
管家服务
门童
急救包
医务室
24 小时前台服务
干洗
洗衣服务
熨衣服务
客房特色
空调
私人海滩
客房整理服务
私人阳台
咖啡机/茶壶
有线/卫星电视
加长床
步入式淋浴间
客房服务
保险箱
电话
VIP 房设施
衣柜/衣橱
瓶装水
熨斗
笔记本电脑保险柜
唤醒服务/闹钟
迷你吧
平板电视
浴缸/淋浴
免费洗漱用品
吹风机
房型
海景
池景
无烟房
套房
位置
如何前往
1,036 家餐厅
10 公里内
11,456点评2,871问答0客房贴士
点评
旅行者评分
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这是我们第二次住这家酒店，一开始我有点担心它可能不如我上次来的那样好。但是这次体验很不错，酒店的服务和勤奋的工作人员带给了我们又一次奇妙的度假体验。我不想只感谢某些人，但我想对Adrian，Andreas，Eber, Miguel和Alturo游泳池以及娱乐团队的Johnny说声谢谢，还有就是感谢Margaretta和Francisco潜水队。
感谢Daniella，Domaris和Fernando为我们准备优质的饭菜。在这家酒店，你一定找到最高标准的整洁性，以及丰富多样的自助餐，或者你可以选择点餐。晚上和白天都有很多娱乐活动，我们收到了很多邀请，但是你可以自由选择是否参加。我们已经预定了明年再来这里，谢谢你们带来的威尔士风情假期！
感谢Daniella，Domaris和Fernando为我们准备优质的饭菜。在这家酒店，你一定找到最高标准的整洁性，以及丰富多样的自助餐，或者你可以选择点餐。晚上和白天都有很多娱乐活动，我们收到了很多邀请，但是你可以自由选择是否参加。我们已经预定了明年再来这里，谢谢你们带来的威尔士风情假期！
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此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.co.uk查看原文
回复来自Ocean Maya Royale的Director de Relaciones PúblicasCustomerServiceOcean
2019年11月4日已回复
Hola dear LoveTravel777865 Thank you so much for writing this wonderful review about your recent stay with us. We will address your comments to our staff such as Arturo, Margarita are the rest of our colleagues since they were able to fulfil your expectations. We are very happy to read we have exceeded your expectations also, we really hope to have the opportunity of hosting you again in a near future. Muchas gracias
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此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
我刚从这度假回来。旅馆的房间非常干净漂亮。餐馆很好，食物也很丰富。晚上的娱乐节目很有创意，但客房需要重新装修一下。
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此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com查看原文
回复来自Ocean Maya Royale的Director de Relaciones PúblicasCustomerServiceOcean
2019年11月4日已回复
Hola dear stardD123 On behalf the entire staff ; We are glad for us to were able of created such a nice impression on you with the way we all accomplish our duties. Especially since it is very important for all of us, when such an amazing review its shared with our future guests. Please rest assured we will address your comments to all of our staff mainly those who are mentioned. We are very happy to read we have exceeded your expectations and we really hope we have the opportunity of hosting you again in the near future. Muchas gracias
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此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
这是我们第一次去墨西哥度假，真是太棒了！我们的房间没有意面大镜子，但这也是唯一让人失望的地方。我们喜欢这里的节目，这里的人也非常好，尤其是表演的人员，我们在这里住的很开心！感谢arturo和 selza 提供的服务，吃了最好吃的鳄梨酱，我们明年还会再来！：）
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此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.nl.tripadvisor.com查看原文
回复来自Ocean Maya Royale的Director de Relaciones PúblicasCustomerServiceOcean
2019年10月28日已回复
Hola dear ikheetjennifer Thank you so much for writing this wonderful review about your recent stay with us. Please rest assured we will address your comments to all of our staff. We are very happy to read we have exceeded your expectations and we really hope we have the opportunity of hosting you again in the future.
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此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
受到了特鲁里特、达芙妮和阿祖塞纳的热烈欢迎。新装修的接待区、酒吧和大堂看起来很漂亮，明亮又现代，空间也更宽敞了。我们的2607房靠近海滩，从那里可以看到海景，花园尽收眼底。我们需要的所有东西都在那里，迷你酒吧、化妆品、咖啡机、一张大床和一间浴室。工作人员做了很多努力防止海草生长到海岸上，海滩是原始的，海水清澈。我们在所有的餐厅都吃过，Dolce Vita是最喜欢的餐厅，有Jorje和Alberto照顾我们，没有什么太麻烦的，菜单上有很多食物可以选择，有各种各样的葡萄酒和餐后饮料。♥️♥️The Blue Moon也非常好，优雅的环境，我喜欢蛤蜊杂烩和对虾，配以面食和藏红花酱，那里的团队也很棒。菜单也很丰盛。不幸的是，我们在这里只吃了一次，食物美味，吃完后还可以搭配冰镇啤酒。酒店的土地上种满了花草树木，景色美丽，每一个角落都能看到一些东西，鹿和鸟。我曾经见过有人抱怨野生动植物，但在热带气候中这个地方正处于红树林的边缘，能看到这些动物并与之互动真是太神奇了。感谢我们的朋友Manny和Victor，他们每天都为我们提供早餐，并在我们坐下后立即提供饮料。海滩上的卡洛斯整日都为我们提供饮料，并一直微笑着，感谢汤姆·柯林斯，它们很美味，我们很想念您。♥️我们喜欢这家酒店的一切。工作人员把我们当作朋友，他们都很友善，与我们交谈，并询问我们是否拥有所需的一切。Alejandro是酒店的新成员，他是一个非常热情的年轻人，他和Azusena一起照顾我们，并为预订和Andys的生日惊喜提供了帮助，这真是太好了。谢谢💖最后，非常感谢Miguel和Dafne再次给我们带来了一个美好的假期和美好的回忆。我们想念你，迫不及待想明年见到你😢❤️❤️❤️
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此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.co.uk查看原文
回复来自Ocean Maya Royale的Director de Relaciones PúblicasCustomerServiceOcean
2019年10月19日已回复
Hola Dear Miss Gatrick. It is always and very good and makes feel very proud the entire staff to read this type of reviews. Those to be shared with the future visitors around the world. We will assure the staff mentioned get notice about it. As well we are already counting the days to host you and Mr. Drew. Hasta la próxima. Miguel Roman Flores
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此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
Escape from Ocean-Maya Royale
Last July we had a vacation and spent 6 days at Ocean Maya Royale. Our first impression of Mexico was pretty good but we had a Horrible experience at the Hotel ! We have always been haunted by that nightmare till we came back to China. This is why we issued our article later.
The second day of our trip , before leaving our room around 9 a.m. we double checked the safe in our room was locked and secure . Afterwards we went to the restaurant for breakfast. The stuff members of the Hotel knew we would have a meeting with Best Day (the travel agency) at 10 o’clock. We had a long period of time discussing the itinerary and the pricing.Then we had our lunch. After lunch, we went back to our room and found the room had been cleaned. We were surprised to find the safe seemingly closed, however, the safe was actually Open ! !The tips to the maid was still on the table, and all our belongings were left untouched，and our passports secured in the safe. The 3 envelopes with money that we left in the safe were still in the safe ,but someone had taken some bills from each envelope. We realized that someone had come into our room and opened the safe. There must be at least One Inside Ghost in the Hotel ！！That night, we wrote down the exact dollar amount on the envelope respectively.The third day, the safe was secure and nothing happened. The fourth day, we left our room around 8:30 o’clock for breakfast, and booked a taxi from the hotel to Cancun. Before we left, we once again double checked the safe to be locked. In the evening around 6:30 o’clock, we returned to our room, and the same thing happened: the safe was Opened again. We found that money was once again missing as the value written on top of the envelope did not match the inside the envelope. This time, we reported the incident to the Hotel Security. They promised to give us an answer the next day. The following evening, they gave us the records regarding the opening and closing of the safe, as well as the opening of our room’s door. All the records showed Normal.Obviously, this is a Perfect Theft ！！! The Inside Ghost knew our meeting schedule and travel, and came into our room while we were away. This was an act done by a Hotel Inside Ghost or even multiple Ghosts who were able to easily enter our room using a Master Key to not only open our door, but also our safe. With that, they were able to easily take the money from the safe and leave our room without leaving any record. The Inside Ghost had enough free time wandering around our room and entering our room, then opening our safe ! What is more , the Inside Ghost also had the Ability or the Power to Erase their records afterwards！So is our room’s safe really “safe”??
Horrible Indeed ! ! ! Stay away from ocean maya Royale!!!今年七月在墨西哥坎昆旅游，从原来滿怀喜悦突然跌落到无法预料的恐惧，因为酒店里的内可以打开房间内的保险柜进行偷窃而且可以擦去作案痕迹……
Last July we had a vacation and spent 6 days at Ocean Maya Royale. Our first impression of Mexico was pretty good but we had a Horrible experience at the Hotel ! We have always been haunted by that nightmare till we came back to China. This is why we issued our article later.
The second day of our trip , before leaving our room around 9 a.m. we double checked the safe in our room was locked and secure . Afterwards we went to the restaurant for breakfast. The stuff members of the Hotel knew we would have a meeting with Best Day (the travel agency) at 10 o’clock. We had a long period of time discussing the itinerary and the pricing.Then we had our lunch. After lunch, we went back to our room and found the room had been cleaned. We were surprised to find the safe seemingly closed, however, the safe was actually Open ! !The tips to the maid was still on the table, and all our belongings were left untouched，and our passports secured in the safe. The 3 envelopes with money that we left in the safe were still in the safe ,but someone had taken some bills from each envelope. We realized that someone had come into our room and opened the safe. There must be at least One Inside Ghost in the Hotel ！！That night, we wrote down the exact dollar amount on the envelope respectively.The third day, the safe was secure and nothing happened. The fourth day, we left our room around 8:30 o’clock for breakfast, and booked a taxi from the hotel to Cancun. Before we left, we once again double checked the safe to be locked. In the evening around 6:30 o’clock, we returned to our room, and the same thing happened: the safe was Opened again. We found that money was once again missing as the value written on top of the envelope did not match the inside the envelope. This time, we reported the incident to the Hotel Security. They promised to give us an answer the next day. The following evening, they gave us the records regarding the opening and closing of the safe, as well as the opening of our room’s door. All the records showed Normal.Obviously, this is a Perfect Theft ！！! The Inside Ghost knew our meeting schedule and travel, and came into our room while we were away. This was an act done by a Hotel Inside Ghost or even multiple Ghosts who were able to easily enter our room using a Master Key to not only open our door, but also our safe. With that, they were able to easily take the money from the safe and leave our room without leaving any record. The Inside Ghost had enough free time wandering around our room and entering our room, then opening our safe ! What is more , the Inside Ghost also had the Ability or the Power to Erase their records afterwards！So is our room’s safe really “safe”??
Horrible Indeed ! ! ! Stay away from ocean maya Royale!!!今年七月在墨西哥坎昆旅游，从原来滿怀喜悦突然跌落到无法预料的恐惧，因为酒店里的内可以打开房间内的保险柜进行偷窃而且可以擦去作案痕迹……
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入住日期：2019年7月旅行类型：家庭旅行
此点评为个人旅行者所写的主观评论，并不代表 Tripadvisor LLC 或其合作伙伴的观点。 Tripadvisor 对点评进行检查。
回复来自Ocean Maya Royale的Director de Relaciones con ClientesCustomerServiceOcean
2019年10月5日已回复
Hola dear mr. NorthStar21416140443 First of all we would like to thank you for your visit. Also for taking your time and shared your experience with our future travelers community. Regarding the incident described on your review, we all deeply sorry also reassert a sincere apologize for the inconvenient, even though when was clarity by myself and the security manager according with our inner procedure mainly due that our safe could only be manipulated by the person (or persons in this case since it were several people on the room) who enter a personal code. We have reinforce our security procedures after this unfortunately success always with the safe and complete satisfaction of our guest in mind. Muchas gracias Miguel Roman Flores Ocean Maya Royale Management
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此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 或其合作伙伴的观点。
We brought insect repellent with us, as in any tropical resort they are there and we do not wanted to take a chance.
…
价位
US$220 - US$393 （基于标准间的平均价格）
其他名称
ocean maya royale hotel playa del carmen, ocean maya hotel, ocean maya playa del carmen, hacienda maya
位置
墨西哥尤卡坦半岛金塔纳罗奥州里维埃拉玛雅普拉亚德尔卡曼
客房数量
320
价格由我们的合作伙伴提供，反映每晚平均房费，包含合作伙伴已知且预订时需缴纳的固定税费。详情请咨询我们的合作伙伴。
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关于Ocean Maya Royale的常见问题
Ocean Maya Royale附近有哪些热门景点？
附近的景点包括Social Pubcrawl Playa del Carmen（距此地 4.1 千米）、三水河生态公园（距此地 1.0 千米）和Playa Punta Esmeralda（距此地 6.6 千米）。
Ocean Maya Royale附近有任何历史景点吗？
许多旅行者热衷于参观VivaOhlala（距此地 9.7 千米）、Zona Arqueológica Playa del Carmen（距此地 11.6 千米）和Roan Experiences（距此地 8.5 千米）。
想查看更多问答内容？