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Occidental at Xcaret Destination (普拉亚德尔卡曼)

在236家普拉亚德尔卡曼酒店排名第88
旅客 (15948)
泳池和海滩 (3186)
视频 (11)
卓越奖

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16,980 条点评
16,442 张照片
3,052问答
0 个房间贴士
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这家酒店很赞,有很多食物,很多种类。员工很好很热情,自助餐和餐厅的老板和服务人员都棒极了。他们真的很努力地确保我们家能有一次很棒的体验。
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与这家酒店合作收集的点评
回复来自Occidental at Xcaret Destination的Customer Care CoordinatorOccidentalatXcaret
2019年2月9日已回复
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards
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我最喜欢的的按摩机构一直都是岚萃按摩,他们总是提供最优质的服务。我喜欢他们的每一家分店。今天我光顾了他们位于赞美广场的这家分店,在享受深度组织按摩的同时度过了一段美妙的时光,这是我一直以来最喜欢的按摩。现在我感觉好多了,一个月以来的肌肉抽筋和痉挛全部消除了。谢谢你们。
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回复来自Occidental at Xcaret Destination的Customer Care CoordinatorOccidentalatXcaret
2018年12月17日已回复
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again. Regards,
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欺骗和利用客人。员工很不诚实,想骗客人的钱,一切都要收费,而且没有理由就随便进到你的房间,还说什么以为你不在。食物糟糕。停车也很糟糕。根本没有昆虫防治这档子事儿。
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与 Barcelo Hotels & Resorts 合作收集的点评
回复来自Occidental at Xcaret Destination的Customer Care CoordinatorOccidentalatXcaret
2018年9月24日已回复
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. I’m very sorry to hear about your disappointing experience at Occidental at Xcaret Destination. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. Our guests’ satisfaction is our priority; therefore, we will review them with the Hotel Manager in order to avoid this incidents in the future. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. Regards.
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干净,最好的员工,住宿的好地方。下个假期我们还会回来这家酒店的。感谢你所做的一切。自从上次入住以来,员工已经发生了变化,但让我们感觉像家人一样。房间非常舒适,一尘不染,所有的一次性用品每天都会添满。
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与 Barcelo Hotels & Resorts 合作收集的点评
回复来自Occidental at Xcaret Destination的Customer Care CoordinatorOccidentalatXcaret
2018年9月3日已回复
Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.
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这已经是我们第二次来到这个度假胜地了。我们爱这个地方!这个人造海滩景色非常棒。我们不必提前预定餐厅,这点让我们很开心。这里的娱乐活动也非常棒。我喜欢所有的舞者。他们为我们上演了一场精彩的演出。
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与 Barcelo Hotels & Resorts 合作收集的点评
回复来自Occidental at Xcaret Destination的Customer Care CoordinatorOccidentalatXcaret
2018年8月13日已回复
We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. ¡Wow! We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.
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相册类别
所有照片旅客泳池和海滩客房和套房餐饮家庭和游乐区商务中心和活动室
View from Balcony of 10206
Petits singes partout sur le site
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Long trousers are required for dinner reservations. However, a long sleeve shirt is not needed, a polo would work just fine.
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I believe the hotel actually sell tickets at a discounted rate. Shoot them an email and compare between the website and the deal the hotel offers.
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价位
US$160 - US$409 (基于标准间的平均价格)
其他名称
occidental grand xcaret hoteloccidental grand flamenco xcaretgrand flamenco xcaretxcaret grand occidentaloccidental xcarethotel xcaretxcaret playa del carmengrand xcaret occidentalxcaret hotelgrand occidental xcaret
原名为
Occidental Grand Xcaret All Inclusive Resort
位置
墨西哥尤卡坦半岛金塔纳罗奥州里维埃拉玛雅普拉亚德尔卡曼
客房数量
764
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