Dear 郁美鈴, Thank you for your kind comments and the 5-star rating. We are pleased that you enjoyed your stay at Playa Palms Beach Hotel, the service that we provide and our convenient location. The very humid climate of Playa del Carmen is a big challenge for our cleaning team. Nevertheless, usually, our guests are very satisfied with the cleanliness of their rooms and our property in general. We are sorry if your experience was different. Please rest assured that we will look into the matter. It was a pleasure having you stay with us and we hope to welcome you back soon! Kind regards, Helge Sturesson General Manager Playa Palms Beach Hotel
Dear Bettina, Thank you very much for your kind review. We are glad that you enjoyed our convenient location and the tranquility, and appreciate your great shout-out to Carlos. It was a pleasure having you stay with us and we hope to welcome you back soon again! Kind regards, Helge Sturesson General Manager Playa Palms Beach Hotel
Dear Jonathan, Thank you very much for your kind words and the 5-star rating. It's always a pleasure receiving such positive feedback and the best possible reward for our daiñly work and effort. We are sorry about the seaweed at the beach. As you mentioned, it's a natural phenomenon that occurs from time to time. We do our best to keep our beach clean, but we can't keep the seaweed from washing up. We are glad to hear that you enjoyed your stay with us anyway! Kind regards from Playa del Carmen, Helge Sturesson General Manager Playa Palms Beach Hotel
Dear Juan Carlos, Thank you very much for your kind comments. We are pleased that you enjoyed your stay with us, as well as the amenities and services we provide. It was a pleasure having you stay with us and we hope to welcome you back soon! Kind regards from Playa del Carmen, Helge Sturesson General Manager Playa Palms Beach Hotel
Dear Mikaela, Thank you very much for your kind comments. It's always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us, and appreciated even the small details. We would love to see you again soon! Kind regards from Playa del Carmen, Helge Sturesson General Manager Playa Palms Beach Hotel