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图卢姆阿曼小屋海滩俱乐部酒店 (图伦)
Om Tulum Hotel Cabanas and Beach Club

438 条点评
在113家图伦酒店排名第76
旅客 (344)
客房和套房 (84)
旅客 (344)
客房和套房 (84)
泳池和海滩 (83)
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12月23日12月24日
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1 间客房,2 位成人,0 位儿童
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438 条点评
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酒店的位置很好,就在海滩上。 这是一家朴实无华的“的酒店,有所有的基础设施,但没有更多的了。 房间很干净,但我们的空调出现问题。 幸运的是他们有一个可用的房间,我们可以开关。 这里的餐厅/酒吧的服务非常差,非常贵。
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我们强烈建议不要住在这里。 房间不是很好。但是最糟糕的事情是,我们所有的钱都被偷了。我们的房间。 这里没有强行进入的痕迹,还有一个保险箱不是给我们的到来。 更糟的是,在试图报告失窃情况,前台的员工他们的服务态度很好,心不在焉甚至阻挠。 经理拒绝过来和我们说话,住在他们太忙了,前台拒绝给警察打电话,告诉我们要等,直到警察来了路过去和标记下来。 两个工作人员的态度,事实上,房间里有很明显的被进入的钥匙只能使我们相信,这里的员工也意识到了,可能参与这个盗窃。 他们显然不关心他们的客人。 感谢上帝,门房在不同的酒店,超越了她的职责范围来帮助我们。 谢谢你,警察也
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回复来自图卢姆阿曼小屋海滩俱乐部酒店的Responsabile relazioni pubblicheomtulum
2018年3月4日已回复
Dear Natalie, you are writing a lot of incongruous words, 1- we have a safety box for the guests that wants save values or money 2- in each room there is sign that advices to do not leave any valuables or money inside and if you need there is a safe box in the reception 3- in the same advise there is also written down that the hotel is responsible only for what you leave in our safety box 4- we couldn't call the police because it was from two days before, you call them and they said there were nothing to do, because there was no proof, only your words. 5- you told us you made a mistake, because you left a day earlier of the date of your check out. You notice it when you were checking in other hotel. 6- you were asking for a money return but days later, when you were staying in another hotel, so that means you were not sure where you "lost it" neither the right amount. There's no single hotel that would refund you what you say your had At your room,
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房间 molted 特别脏让我们的在这里的住宿简直是场噩梦。 双人床很小的老形状很糟糕。 床单和毛巾很脏。 最糟糕的是,我们的房间都很冷。 我们睡在我们吃的所有东西都和我们在一起,但仍然不能让我们保持温暖。 我们设法改变房间后两个晚上但是没有补偿。 叫这家酒店,简直是抢劫。 这是一个旅社,价格应该是一个旅馆! 当我们经过了几天,房间有问那位女士说没有什么是可用的,但我们解释说,在 booking.com 网站上没有可用的房间。 不,不,不,她说。 我们看到了美丽的海滩区,餐厅区和原以为房间会是很好,所以我们☹ ️ 预订了。 很不幸我们生病的了! 我们住在
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该酒店是在极其糟糕的形状 - 在我们住宿期间,我们不得不忍受:
1。 多,常规的停电(不是"生态 - 友好"停电4 - 6上午他们广告上说的,但是没有电源的随机过程中,一个规律的时间)
2。 在前两个晚上没有热水
3。 没有无线网络其他地方餐厅的前几天,虽然这家酒店的广告上说覆盖整个酒店的无线网络可用性。 我不得不远程工作,到处都有无线网络和访问很大要求
4。 房间里的空调漏水(见图片)
5。 淋浴那从来不是一个坏了的海滩(见图片)固定
6。 浴室一个海滩餐厅的设施都生锈了所以他们会成为其锋利的危险(看照片)
7。 普遍缺乏维护
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这里的住宿条件很简单但是很干净。 水管的水是咸的和房间是一个草坪。 一个介于露营和一家酒店。 酒店的餐厅供应美味的食物在一个很好的价格,但这是一个在早上开始有点慢。 游客都是从这里到处都有很多如果不是大部分只会说一点英语,所以这是一个很棒的地方练习你的西班牙语! 图卢姆是很贵这是一家性价比高的地方我们能找到的最好吃的。 而且是一个令人难以置信的海滩是很容易就能走到热闹的欢乐时光和瑜伽课的路往下走就到了。 我能在这里住一个星期!
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相册类别
所有照片旅客客房和套房泳池和海滩餐饮
TripAdvisor 独家授权的专业照片图卢姆阿曼小屋海滩俱乐部酒店
The 2 Beds Room at the Om Tulum Hotel Cabanas and Beach Club
TripAdvisor 独家授权的专业照片图卢姆阿曼小屋海滩俱乐部酒店
The 2 Beds Room at the Om Tulum Hotel Cabanas and Beach Club
Moho en techo.
Moho en marcos de ventana.
Moho en marcos de ventana.
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Hola, queremos ir en julio. ¿Las cabañas cuentan con baño propio? Somos una familia de Chile. Lindas fotos, saludos
Where are you from that you can't spell?
Who are you asking? The owners I assume were local and from Mexico......perhaps their English isn't as good as yours? I know there are also a lot of tourists there from Europe etc......If you are concerned that the hotel might not be up to par due to the lack of proper spelling don't be! It's a most wonderful place that I can't wait to go back and visit again!
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hola buen dia quiero saber si aceptan mascotas tenemos un pastor alemán y saber si tienen disponibilidada para los días 12 al 18 abril gracias
no he visto mascotas en el lugar
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Hi, I'm wondering if there is air conditioning in all the rooms. If only some rooms, can you please tell me which? Does breakfast come included in the room? Is there hot running water? Thanks!
we stayed on the first floor in the building closest to the beach and had AC but it did absolutely nothing to cool the room off. windows open didn't help either as the breeze was blocked by the restaurant. was hot as hell, as someone else mentioned, and almost impossible to sleep.
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US$182 - US$233 (基于标准间的平均价格)
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墨西哥尤卡坦半岛金塔纳罗奥州里维埃拉玛雅图伦
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9
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