关于

4.0

较好

3,742 条点评

圣何塞卡波排名第 30 的酒店，共 59 家

地点

卫生与卫生

服务

优惠度

建议修改以优化页面内容。完善此详情页

酒店设施

免费停车

免费上网

游泳池

有健身房的健身中心

酒吧/酒廊

海滩

射箭

儿童看护服务

代客泊车

WiFi

泳池/海滩毛巾

景观泳池

室外泳池

恒温泳池

私人泳池

健身课程

餐厅

提供早餐

自助早餐

客房内早餐

免费迎宾饮料

户外用餐区域

小食吧

池滨酒吧

池畔酒吧

有氧运动

桌球

娱乐项目员工

卡拉 OK

乒乓球

夜店/DJ

儿童活动 (适合儿童/家庭)

儿童乐园

汽车出租

提供上网服务的商务中心

Spa

情侣按摩

面部护理

全身按摩

头部按摩

按摩

24 小时安保服务

行李寄存

礼宾部

外汇兑换

礼品店

无烟酒店

商店

太阳椅/海滩椅

遮阳伞

酒店内 ATM

24 小时前台服务

干洗

洗衣服务

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客房特色

空调

客房整理服务

私人阳台

客房服务

保险箱

小厨房

冰箱

平板电视

VIP 房设施

熨斗

唤醒服务/闹钟

显示更多

房型

海景

套房

家庭房

酒店信息

酒店星级

酒店风格

湾景

家庭

所说语言

西班牙语

酒店链接

访问酒店网站

位置

55相对适合步行

评分：55/100

10 家餐厅1 公里内

1 个景点1 公里内

联络

Carretera Transpeninsular Km 29 La Jolla, 圣何塞卡波墨西哥

以当地语言显示的名称/地址

如何前往

Los Cabos Airport15公里查看所有航班

附近餐厅

附近景点

3742 条点评627问答0 个房间贴士

点评

写点评

Johan G 写了一条点评 2019年8月

纽约州纽约市111 分享12 推荐

需要一些小改善

酒店还好，工作人员都非常努力地工作，想让你在这里过得愉快。我们室内游泳池的服务员非常好，但是设施需要一些维护，我们游泳池有一处漏水，而且有霉菌在窗帘上。这家酒店更适合家庭或老人住，这并不是说酒店有什么问题，只是以防有人想找一个更适合年轻人住的地方。食物还好，有些餐馆的比其他的好，好在你不需要预订。总的来说，我可能不会再住在这里了。

此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com查看原文

推荐

回复来自Krystal Grand Los Cabos的Director Generalmthenot

2019年8月29日已回复

Dear Johan, We thank you for taking the time to share your comments on Tripadvisor. It was a pleasure being your hosts during your recent gateway. We feel very hapy to know you enjoy the service provided by our staff, it seems our team make your stay wonderful. On the other hand we want to thank you for your observations about your and food, your feedback is truly valuable and help us keep imporving and providing or guest with excellent quality in our product and service. Once again, we thank you for taking the time to share your overview with us and sincerely hope we have the opportunity of being your hosts one more time in the future. Sincerely, Michel Thenot General Manager

此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。

tttnnnaaa011 写了一条点评 2019年8月

内华达拉斯维加斯1 分享

很棒的房间！

很棒的房间！游泳池非常好。食物味道不太好，我们只好离开酒店出去吃饭。客房服务完全就是在浪费时间，所以无需多虑，切勿选择。花了好几个小时才上门提供服务。自助餐非常好。但是除了食物之外，这个度假胜地各方面都很棒！！！！

与这家酒店合作收集的点评

此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com查看原文

推荐

回复来自Krystal Grand Los Cabos的Director Generalmthenot

2019年8月16日已回复

Dear tttnnnaaa011, Thank you for taking the time to share your review with us. It was a pleasure being your hosts during your recent gateway to Los Cabos. We feel happy to learn you love our accommodations and spending time at your swim out. However, we would like to apologize for not meeting your expectations with our food quality and room service. We assure you that your observations have been share with our team as a regular practice to keep improving in the our opportunity areas and provide you with the service you deserve. We look forward to have the pleasure of hosting you back in the near future. Sincerely, Michel Thenot General Manager

此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。

Hotelconnoisseur2012 写了一条点评 2019年7月

新泽西Waterford Works7 分享3 推荐

浪费时间和金钱

这家酒店和照片看起来一点都不像。我们是来参加婚礼的。这绝对是个笑话。合同规定优先为团体VIP办理入住手续，我们30个人都挤在前台，挡住了其他客人。我们登记入住的第一个房间是没有公开售卖的房间。他们给我们换的第二个房间有人住了。他们还弄坏了我在机场买的行李和轩尼诗白葡萄酒。婚礼上按理应该有蛋糕和香槟吐司，结果什么都没有，销售代表洛伦娜也不在现场。前台Elisa，Sebastian和另一位名字以E开头的经理都是好演员。食物也很难吃，自助餐倒是像模像样的。房间很脏。这不是一个适合团体活动的地方，他们在那里有一个销售旅游套餐的子公司，专门欺骗人的。亚历克斯在奥林巴斯旅游公司骗了我们很多钱。我再也不会住在这里了!!

此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com查看原文

推荐

回复来自Krystal Grand Los Cabos的General Managermthenot

2019年7月23日已回复

Dear Hotel Connoisseur, I'm really sorry for what happened during your recent stay with us, I would like to apologize for the inconveniences this might have caused to you. However I spoke with Lorena our wedding coordinator and her version is different like yours: I am sorry about your broken luggage, the hotel isn' t responsible! I am sorry about the travel agent of Olympus Tour rep, it is not a sub company, you' re wrong, once again the hotel isn' t responsible! At all times Lorena was present, from the check in to when she went to the bride's room to tell them that we were already retiring and would cause him not show the wedding, even she took the flowers to the room. And finally we have a report from reception where you, Maria, bride sister, asked for a free upgrade in exchange for not complaining, and threatened the staff to ask the wedding's guests to post bad comments on networks, this is inaceptable!! We so sorry if you don' t received what you asked and you treatened our staff, and thank you for your review, I hope you feel better now!! As an "Hotel Connoisseur" you should have more respect to the staff, they are not actors!! I understand your experience wasn' t what you expected and I am sorry for that, however this is not a reason to treaten them, all the staff has a conmittment, everyday we work hard to improve the facilities and services! I don’t want to finish without inviting you to come back, so we can restore a feeling of satisfaction, I'm confident we will. Best regards, Michel T. General Manager.

此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。

Holly D 写了一条点评 2019年6月

纽约州Niskayuna1 分享2 推荐

特别棒的旅行

2019年6月，我和我女儿在 Reflect Krystal Grand酒店住了一周，度过了非常棒的一段时光。每个员工都非常的亲切友好，尽力满足我们所需的一切。活动的工作人员为每位游客安排了完美的活动。在这次旅行中，我们和其他家庭进行了特别棒的交流，并期待再次来到这个度假胜地。我们超级推荐这次地方。Christian, Jose-Louis, Melissa 和 Emma，感谢你们出色的表现！

此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com查看原文

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回复来自Krystal Grand Los Cabos的Director Generalmthenot

2019年6月24日已回复

Dear Holly, On behalf of Reflect Krystal Grand Los Cabos, we extend our gratitude to having chosen our Resort as your home during your last trip. We are very excited you had a good stay; all your comments are very appreciated to continue providing a high quality service and unforgettable experiences. We want to thank you for highlighting the outstanding job of our friendly staff, they always do their best to provide our guests a memorable vacation experience. We will share your kind words with them, as motivation to keep doing a good job. We will be waiting for you and your family and, if possible we are glad to know more about your itinerary prior your arrival at econcierge.rkglc@reflectkrystalgrand.com, to welcome as you deserve Best regards, Michel Thenot G. Manager

此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。

JCSilver 写了一条点评 2019年5月

墨西哥Rincon de Guayabitos3 分享4 推荐

宰客

买了一瓶防晒油，礼品店在我的信用卡上收取了135。我曾确认过这应该是比索。回到家发现这是按照美元来算的。我给酒店发了三封邮件，但从来没有收到回复。食物的品质也很差——更像一个咖啡店里的东西。

与这家酒店合作收集的点评

此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com查看原文

推荐

回复来自Krystal Grand Los Cabos的Director Generalmthenot

2019年6月13日已回复

Dear Odyssey25763392680, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We are sorry for the misunderstood you had with the Gift Shop, our Rooms Division Manager has been contacting you to help you fix this issue. Our main goal is to provide our guests wonderful experiences, and we hope yours can stay as a wonderful one. Please reach us at econcierge.rkglc@reflectkrystalgrand.com so we can find the best solution for you. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. Sincerely, Michel Thenot G. Manager

此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。