Hello DerekP1357, Thank you for continuing to show support to our lovely hotel! We are delighted to read your positive feedback and we sincerely appreciate the kind comments! We hope to see you in the near future and thank you again for staying with us.
Hello Daniel L, Thank you for staying with us. We are sorry to hear that you were unaware of the breakfast charge at the property. Best Western properties are owned and operated individually. Many properties include a breakfast, while some do not. At our property, we are now offering 2 different rates; one with a breakfast offered inclusive to the rate and one separate. The rate with the breakfast inclusion is similar to last years rates, while the rate which does not include breakfast is a lesser room rate than same time last year. We wanted to be able to provide choice and options for our clients, as some expressed their discomfort paying for a breakfast they may not take part in, particularly early hour departures. Should you want to have the breakfast included in your rate, please book the bed and breakfast package.
Hello GuyFromTheSix, Thank you for staying with us. The Calgary Stampede is the largest event in Calgary annually, which effects hotel pricing city-wide during its dates. The availability for hotel rooms is significantly less during this time, which causes the market for rooms to increase. Edmonton has a similar spike in room rates, when they host Klondike Days the following week Stampede departs. I hope that the clarification on Stampede week rates helps and that we can welcome you back for a great experience in the future.
Hello BackPacker427305, Thank you for your email and expressed concerns. Please let us know if there are concerns with your bed while in house, we would be more than happy and willing to investigate a solution, even if it meant taking a different room. We want to ensure your comfort and it is difficult if we are not aware of the problem until after departure. We are now offering 2 different rates, one with a breakfast offered inclusive and one separate. The rate with the breakfast inclusion is similar to last years rates, while the rate which does not include breakfast is a lesser room rate than same time last year. We wanted to be able to provide choice for our clients, as some expressed their discomfort paying for a breakfast they may not take part in. Should you want to have the same breakfast included, please book the bed and breakfast package. We would be happy to provide a superior experience on your next stay with us. Thank you for your time, have a great day.