Dear LarsieB, Thank you for staying at the 'Castle in the City' and for taking the time to so graciously share your feedback following your recent stay. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Hotel Vancouver Savoy in the near future. Kindest regards, Adam Laker General Manager Fairmont Hotel Vancouver