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100非常适合步行
评分：100/100
257 家餐厅0.5 公里内
26 个景点0.5 公里内
2,715 条点评63问答0 个房间贴士
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我通过hotels.com（好订网）订了周末这家酒店周末的房间。从网站上看，酒店房间像一件套房。从图片上看是非常值得订这家酒店的。但是当我入住这家酒店后才发上是虚假的广告。当时我决定先预付。但是告诉你们千万不要先预付。我曾入住过佛蒙特州的的逸林酒店。这让我知道房间的质量都是一样的不管是否预付。前台叫lisa的女生很好，跟我解释他们无法控制如果是通过第三方预定酒店。我把图片给她看，她也证实这是虚假的广告。我走进那间很小的房间，走廊有一股奇怪的味道，很多家具都被刮花。我结账离开酒店。Lisa 和好订网的Sal 都确认给我说能退回已付的房费。我打了很多次电话，都被酒店和好订网挂断。同时也发了很多封邮件。同时尝试联系他们的经理马修·史密斯，给他留了两条信息也很多封邮件。但是他从未给我回电。只有当我们决定对希尔顿酒店提出索赔，他才给我发了一封邮件。但是他从未寄过信给我。他跟好订网的人说他们应该应该收回我第一个晚上的费用。跟他们一来一回的，我不得不争取让他们把一半的钱退回给我。如果不是我预付了房费，我根本不需要付任何费用。我不是酒店的住客，而且我是马上退房的。当我向希尔顿酒店提出索赔时，显然有人在48小时内联系了我。我收到一封邮件说会有人联系我。这就是整件事情。
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2019年10月31日已回复
Thank you for taking the time to comment on your stay with us. Please accept our apologies as it seems that you were dissatisfied with the service. Please be assured that your comments have been taken very seriously and it will be followed up accordingly. Guest feedback is used as an important tool in our efforts to strive for continued improvement. Again, we do apologize and thank you for taking the time to address your concerns. Sincerely, Umesh Srivatava
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这家酒店真的需要翻新了，天花板满是斑驳，地毯也很破旧。我住的还是尊享会员才能入住的honors floor，房间看起来都是这般烂。服务员态度不错。尽管泳池看起来很旧，但是我还是在那游泳了。
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2019年9月23日已回复
Dear louiee008, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Regards,
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我在多伦多大都会酒店的大床房住了五晚，过得很愉快，这是一家希尔顿双树品牌旗下的酒店。我想要的是一家舒适、服务高效、地理位置优越的酒店，而多伦多大都会酒店完全满足了我的需要。当然，这家酒店确实看起来有些旧，大堂、客房、健身中心都需要一些更现代化的翻新，但一切都很实用，员工也都很棒。因为我是希尔顿酒店的黄金会员，所以我得到了两人份的免费早餐，早餐很棒，有许多热菜和冷菜可供选择。多伦多大都会酒店的地理位置也十分优越，毗邻市政厅和Dundas，步行到伊顿中心也很近。酒店周边有许多餐厅和购物的去处。从多伦多机场打车过来的车费差不多需要40加元。总的来说，对于那些想住在多伦多市中心且负担得起四星级酒店消费的旅客来说，这家酒店是一个不错的选择。
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2020年1月4日已回复
Thank you for taking the time to write such a detailed review of your recent stay at the DoubleTree by Hilton Toronto Downtown. It is only through feedback such as yours that we are able to maintain the kind of service we provide to our valued guests. I was delighted to know that we were able to make your stay at the DoubleTree a memorable one. Thank you so much for the praises you give to our entire staff here at the DoubleTree by Hilton Toronto Downtown. I will be sure to pass on your kind words to our team, as I know they will be delighted to hear it. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. We look forward to welcoming you back to DoubleTree by Hilton Toronto Downtown in the near future! Sincerely, Umesh Srivastava
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我们当时希望看一场红袜队的比赛，但自由时间里波士顿没有比赛，于是我们想到了多伦多，由于我们还没去过多伦多，所以我们去了那里。这是一次很棒的决定。城市很干净、易于导航。公共交通很棒。有很多餐馆，符合所有人的口味和需求。最后时刻来这里旅游几天的决定真是太棒了。我们还会回来的。
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2019年7月8日已回复
Thank you for taking the time to write such a detailed review of your recent stay at the DoubleTree by Hilton Toronto Downtown. It is only through feedback such as yours that we are able to maintain the kind of service we provide to our valued guests. I was delighted to know that we were able to make your stay at the DoubleTree a memorable one. Thank you so much for the praises you give to our entire staff here at the DoubleTree by Hilton Toronto Downtown. I will be sure to pass on your kind words to our team, as I know they will be delighted to hear it. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. We look forward to welcoming you back to DoubleTree by Hilton Toronto Downtown in the near future Sincerely, Umesh Srivastava General Manager
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我们在逸林酒店住得很愉快。房间挺不错，而且我们能很好地看到市中心的景色。酒店的位置非常棒，因为我们能够步行去安大略艺术画廊，去汤普森音乐厅也只要开一小段路。酒店提供车位，非常方便。
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2019年6月3日已回复
Thank you for taking the time to comment on your stay with us. Please accept our apologies as it seems that you were dissatisfied with the service. Please be assured that your comments have been taken very seriously and it will be followed up accordingly. Guest feedback is used as an important tool in our efforts to strive for continued improvement. Again, we do apologize and thank you for taking the time to address your concerns. Sincerely,
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价位
US$133 - US$271 （基于标准间的平均价格）
其他名称
metropolitan hotel toronto
原名为
The Metropolitan Hotel
位置
加拿大安大略省多伦多市中心 / Bay Street Corridor / 旧多伦多
客房数量
486
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获取详情页 关于多伦多大都会酒店的常见问题
多伦多大都会酒店附近有哪些热门景点？
附近的景点包括四季中心（距此地 0.4 千米）、The Toronto Magic Company（距此地 0.3 千米）和弥敦菲腊广场（距此地 0.3 千米）。
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