Dear Kingpike1 Thank you for taking the time to review your stay at Dunston Hall. I was delighted to read how well your wedding went with the location of the hotel superb, food and wine good with the staff really helpful with nothing being too much trouble for them. The team here all work hard to ensure our guests are looked after and I know will enjoy reading your feedback. On behalf of everyone at Dunston we look forward to welcoming you back in the future. Kind regards Calum Colquhoun General Manager
Dear tractorboy59 Thank you for taking the time to review your stay with us. It is always disappointing to read that despite enjoying parts of your stay you were let down with your room amenities along with service in the Restaurant. Please be assured your feedback will be passed on to my Restaurant Manager who can work together with her team to improve the standard of service we offer our guests. If you choose to stay again book one of our deluxe rooms which includes all the extras you are after. I hope we have the opportunity to welcome you back in the future. Kind regards Calum Colquhoun General Manager
Dear fluffygertie Thank you for taking the time to review your stay with us. It was disappointing to read that you experienced a few issues with your stay for which I apologise. Please be assured your comments with regards to the cleanliness of your room and meal in the Brasserie will be passed on to the Management Team so the points you raised can be addressed. I hope we have the opportunity to welcome you back in the future. Kind regards Calum Colquhoun General Manager
Dear w00dw0rm Many thanks for your feedback. I`m glad you had a great stay. We are excellently situated as you have experienced and i`m glad you had the time to enjoy our leisure facilities. We pride ourselves in using only the best local produce so inevitably we charge more than branded pub carverys. I`ll look into what caused the noise next door and get that fixed for next time you come back to see us Kind regards Paul Murfitt Operations Manager
Dear revbev69 Many thanks for your feedback. I`m glad to report we will be fixing the car park in the new year and we are embarking on an extensive refurbishment program of some of our bedrooms.We have recently replaced all our door locks with the latest in door lock technology so gaining entrance to your room is now completely seamless. Kind regards Paul Murfitt Operations Manager