回复来自Secrets Cap Cana Resort & Spa的Social Media CoordinatorSecretsCapCana
2019年10月31日已回复
Dear Thank you for the time you spent to share your feedback on your recent stay at our Secrets Cap Cana Resort & Spa, to be considered as one of the best hotels you stayed at is certainly high praise. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Luz Mota Social Media Coordinator Secrets Cap Cana Resort &Spa
回复来自Secrets Cap Cana Resort & Spa的Social Media CoordinatorSecretsCapCana
2019年10月31日已回复
Dear wbeavers1, Thank you very much for sharing this great review of your recent stay at Secrets Cap Cana Resort & Spa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Luz Mota Social Media Coordinator Secrets Cap Cana Resort & Spa
回复来自Secrets Cap Cana Resort & Spa的Social Media Coordinator SecretsCapCana
2019年10月30日已回复
Dear Kevin, First and foremost, congratulations on your Honeymoon celebration! Thank you for choosing to spend such an important event with us at the Secrets Cap Cana Resort & Spa where our goal is to make our home feel like yours. We appreciate your nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We are also delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Diana Melo Social Media Coordinator Secrets Cap Cana Resort & Spa
回复来自Secrets Cap Cana Resort & Spa的Social Media Coordinator SecretsCapCana
2019年10月28日已回复
Dear Bradley: Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process, therefore, we highly value your time and constructive critics. At Secrets Cap Cana Resort & Spa we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepares for each service a wide variety of delicacies to cater for all dietary requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Moreover, we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Also, we regret reading your disappointment with our entertainment offer. We will continue doing our best to bring performances which are of good taste and variety so as to guarantee quality entertainment for all our guests in the future. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Diana Melo Social Media Coordinator Secrets Cap Cana Resort & Spa
回复来自Secrets Cap Cana Resort & Spa的Social Media Coordinator SecretsCapCana
2019年10月25日已回复
Dear Camille, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Secrets Cap Cana Resort & Spa hotel with us and Tripadvisor readers. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Diana Melo Social Media Coordinator Secrets Cap Cana Resort & Spa