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唐卡洛斯休闲度假水疗酒店 (艾尔维里)
Don Carlos Leisure Resort & Spa

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旅客 (746)
360
全景 (17)
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有健身房的健身中心
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免费高速WiFi
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60相对适合步行
评分:60/100
55 家餐厅1 公里内
3 个景点1 公里内
1,711 条点评
1,409 张照片
77问答
0 个房间贴士
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这家酒店只有三个问题:1)服务2)服务和3)服务。你的酒店必须经过广泛的培训才能达到你的度假胜地的水平。这个酒店真的很漂亮,如果服务改进了,它将会有所不同。整体服务真的不尽如人意。
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回复来自唐卡洛斯休闲度假水疗酒店的Personal AssistantDonCarlosResort
2017年10月24日已回复
Dear guest, First of all, we would like to thank you very much for your comments, due that they always help us to improve. We would like to express our apologies due that we did not reach the level of services that you wait for us. We are extremely sorry. Our goal is that you feel comfortable with us and that you can enjoy a nice stay. We take into account your comments regarding the training for our staff and next season we are going to do some refresher course lead by our human resource’s team in order to improve our standards. It will be a pleasure for us if you would give us another opportunity to create a new five star experience for you in the future. We wish to welcome you back. Yours sincerely, Irene López Personal Assintat
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在马贝拉,唐卡洛斯很多年来都是著名的酒店,从我来过之后,也有好多年了。很高兴地说,它一直以来都这么好,很高兴地看到他们的维护小组让这个地方看起来还很新,很棒。坐落在马贝拉外10公里非常有名的地方,走几分钟就到海滩。有又大又好的运动场地,让人很高兴。泳池附近和运动场有很多更衣室,让人平和地放松。健康俱乐部和水疗提供很多疗法,在这里住感觉更特别。尽管这是一个很大的酒店,但是服务员非常专注于客人,让你在这里住得非常独特。这里很大,但是有很多空间。可爱的酒店。
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回复来自唐卡洛斯休闲度假水疗酒店的Personal AssitantDonCarlosResort
2017年10月23日已回复
Dear guest, First of all, we would like to thank you very much that you share your experience in Tripadvisor and your loyalty to Don Carlos Leisure Resort & SPA. It is so special for us to know that you have enjoyed your stay. As you well said, it does not matter how old Don Carlos is, as our maintenance team keeps it fresh and wonderful. We always would like to give a special mention to our gardeners who are the responsible of the beauty of our garden. Once more thank you very much for your nice words, and we hope to welcome you back soon. Yours sincerely, Irene López Personal Assitant
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主要酒店的早餐品种很好,新鲜,质量好,但连续两天,煮熟的早餐(香肠、蘑菇、培根、炒、豆)都很冷。昨天已经提过了,但今天还没整理好。橙色俱乐部——这是与酒店的关系,但不属于酒店(所以我们被告知)。昨天非常安静,但服务非常缓慢。香槟花了30分钟的时间才给到在太阳躺椅上的我们,食物几乎没有温度——这并不是一个五星级酒店的伟大反映。在这两种情况下,都需要把注意力放在食物上(热的食物应该是热的!),并请加快服务的速度。第七次访问这里——不确定标准是否足够高,可以回来。
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对这里的服务很失望,酒店房间里面也没有水。这里房间的装修很过时,浴室什么生活用品都没有。泳池附近没有任何服务,早餐很棒,但是这里的房间的床很让我失望。
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回复来自唐卡洛斯休闲度假水疗酒店的Personal AssistantDonCarlosResort
2017年9月14日已回复
Dear guest, First of all, we would like you to accept our most sincere apologies due that we did not reach the level of services that you wait for. We are so sorry that you did not enjoy your stay for several matters and that you have the feeling of a general disappointed. We would like to have the opportunity to welcome you again in the future and offer you a real Don Carlos experience in order to create special moments for you. It will be a pleasure for us that you give us this new chance. Yours sincerely, Irene López Personal Assistant
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这家旅馆简直太棒了!这项服务绝对出色,海滩俱乐部也不能再好了。理想的适合孩子,家庭或朋友团体地方。强烈建议给那些寻找一流体验的人。
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回复来自唐卡洛斯休闲度假水疗酒店的Personal AssistantDonCarlosResort
2017年8月29日已回复
Dear guest, Thank you very much for sharing your experience in Tripadvisor. We are pleased that you have enjoyed your stay at Don Carlos Leisure Resort and thank you very much for recommend us to tripadvisor followers. We will be pleased to welcome you back soon. Yours sincerely, Irene López Personal Assistant
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相册类别
所有照片旅客客房和套房泳池和海滩餐饮家庭和游乐区
TripAdvisor 独家授权的专业照片唐卡洛斯休闲度假水疗酒店
The Suite Deluxe at the Don Carlos Leisure Resort & Spa
TripAdvisor 独家授权的专业照片唐卡洛斯休闲度假水疗酒店
The Malaga Presidential Suite at the Don Carlos Leisure Resort & Spa
TripAdvisor 独家授权的专业照片唐卡洛斯休闲度假水疗酒店
The Malaga Presidential Suite at the Don Carlos Leisure Resort & Spa
view from our room!!
Our favorite amenity - the bidet
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Dear Tripadvisor member: Thank you very much for your interest in our resort. We are in first line of the beach. To arrive to the beach you will walk through our tropical garden which is very relaxing. If you could inform us about the dates that you will stay in Marbella we could organice several trips, adventure excursion, bookings in restaurants etc. We also have a heating swimming pool in winter and you could enjoy our facilities such us tennis court, gym, spa, bar and restaurants. We will be pleased to increase our information. Our Resort Experience team will be pleased to assist you in any matter but we will need to know the weekend that you will spend in Marbella in order to give the right information. Do not hesitate to get in contact with us. We will be pleased to welcome you at Don Carlos Leisure Resort & SPA. Yours sincerely, Irene López Personal Assistant
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I have only ever stayed at the Don Carlos Hotel with my husband so don’t know about other hotels or activities for people on their own. However, the Don Carlos seems to have more and more conference bookings and many of the delegates appear to be on their own. However I cannot say whether they stick to their groups or mingle in hotel bars. Try asking the hotel whether there are opportunities for single business people to socialise. I’m sure more goes on behind the scenes. Alternatively do a search on trip advisor for beach hotels for travellers on their own. Sorry I couldn’t be any help.
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Dear Tripadvisor member, Thank you very much for your interest in Marbella. Regarding your questions, first of all, there is not any train in Marbella, but you can go to Málaga by train. Málaga train station is at 40 minutes from our resort. We can arrange a transfer to pick you up if you wish. Regarding the weather in October, we can not confirm how it will be, but most of the time, we enjoy of a good sunny weather with a temperatura between 16ºC untill 26ªC. We will be pleased to welcome to Don Carlos Leisure Resort & SPA. Yours sincerely, Irene López Personal Assistant
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Dear Tripadvisor member: First of all, congratulations for your wedding and thank you very much for chose Don Carlos Leisure Resort & SPA for one of the most important moments in life. We will take care of everything to assure the most wonderful experience. If you have any doubt, you need any assistance or you would like to receive advices, please, do not hesitate to get in contact with us. We will be pleased to assist you. If you could send us a private email, our person in charge of weddings will get in contact with you. I am sorry , but due to tripadvisor polical, I am not allow to send you my email, but you could get throw us in our web site Once more, thank you very much for your email. Irene López Personal Assistant
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Hi do the kids activities and entertainment run throughout October and November?
Dear Tripadvisor Member, Thank you very much for your interest in Don Carlos Leisure Resort & SPA. We are pleased to inform you that normaly, our Kids Club is open until the end of October and we reopen it again for Christmas. We will be pleased to welcome to Don Carlos Leisure Resort & SPA. Yours sincerely, Irene López Personal Assistant
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价位
US$179 - US$907 (基于标准间的平均价格)
其他名称
don carlos leisure hotel marbelladon carlos leisure resort and spadon carlos resortdon carlos marbelladon carlos hotel marbellacarlos don hotel
位置
西班牙安达卢西亚马拉加省太阳海岸马贝拉艾尔维里
客房数量
243
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