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大梅利亚伊索拉皇宫红色级别酒店 (阿尔卡拉)
RedLevel at Gran Melia Palacio de Isora

旅客 (1446)
360
全景 (61)
视频 (6)

关于

在 特纳里夫 的 2 家酒店中排名第 1
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卫生与卫生
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旅行者之选 2019获奖者
卓越奖
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免费高速WiFi
游泳池
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有健身房的健身中心
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Spa
含早餐
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提供早餐
桑拿
残障通道
洗衣服务
温水浴池
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精通多国语言服务人员
网球场
门房服务
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位置

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47推荐乘车
评分:47/100
33 家餐厅1 公里内
2 个景点1 公里内
联络
Calle La Costa, S/N, 阿尔卡拉Guia de Isora特纳里夫 西班牙
以当地语言显示的名称/地址
如何前往
特纳里夫机场31公里
拉.贡梅拉机场42公里
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1,663 条点评
166问答
0 个房间贴士

点评

旅行者评分
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  • 中文(简体)
酒店和房间都能让人惊叹不已。无论我们需要什么东西,工作人员都能为我们提供最大的帮助。放松身心,是我们这趟旅行的主要目的。The Red Level酒店确实是物超所值。
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回复来自大梅利亚伊索拉皇宫红色级别酒店的Red Level DirectorLucas_Toran
回复时间:3周前
Dear guest Julie P Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday and for sharing your detailed review through TripAdvisor. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are glad to read that our exclusive facilities, our gastronomic variety and our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable holiday. It would be a pleasure to welcome you again at Gran Meliá Palacio de Isora. Kind regards, Lucas Torán Red Level Director
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我们在酒店住得很好。酒店的地理位置很好,设施很好,工作人员也很好。唯一令人失望的是退房时需要交纳额外费用。Red Level上的说明是住宿包括免费洗衣服务,并免费为客人提供防晒霜。但事实并非如此,我们因拿了4件衣物到洗衣店清洗而被收取45欧元的费用,并被告知我们必须购买防晒霜,这与他们在预订中明确说明的相反。
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回复来自大梅利亚伊索拉皇宫红色级别酒店的Red Level DirectorLucas_Toran
2019年5月8日已回复
Dear guest MidoTal, We would like to begin by thanking you for the time you have taken to share your experience with us, as well as for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday. We are delighted to know that you enjoyed a pleasant stay with us, since we strive day by day to keep improving and to provide our guests with unique and memorable experiences. However, we regret for the misunderstanding about the laundry and you may rest assured that we will take into consideration your feedback in order to improve in our proposal to the continuous amelioration of our services. The entire team is looking forward to having the pleasure to welcome you at Red Level at Gran Meliá Palacio de Isora. Best regards, Lucas Toran Red Level Director
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首先,要向红色级别酒店的团队大声说声感谢。在特纳里夫逗留期间,他们帮助我们处理好每一个细节!无论是客房,还是是各种商店和餐厅,他们都很关心我们的情况。试过所有的餐厅,我男朋友最喜欢的是La Terrace餐厅,那里可以看到美丽的海景,而且氛围如天堂般祥和美好,还有,员工很有爱,菜肴很美味。这里的食物水准一流,服务员服务也优秀!好喜欢Acqua健身房,他们的团队很出色!娇韵诗水疗里的按摩师很棒,这趟旅程真的让人很难忘啊。特别感谢Marco、 Alex、Vero、Tiago、Monica、Irene以及早餐部的工作人员!!!
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回复来自大梅利亚伊索拉皇宫红色级别酒店的Red Level DirectorLucas_Toran
2019年4月25日已回复
Dear guest cri176, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday and for the time taken to let us know about your recent experience through TripAdvisor. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive it. Also you may rest assured that I will forward your kind compliments about our service of excellence to the rest of the team, who will be glad to know that our aim to service was appreciated. We are looking forward to welcoming you again soon for another amazing stay with us. Kind regards, Lucas Toran Red Level Director
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这家酒店堪称10星级!从客户服务、装潢到客房以及高级服务都很惊艳,十分乐于助人~个人觉得这家酒店在所有梅利亚酒店中是最拔尖的,其它酒店的工作人员应该来这里培训学习一下。
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回复来自大梅利亚伊索拉皇宫红色级别酒店的Red Level DirectorBeatriz_AVI
2019年3月22日已回复
Dear leah557hjki, We would like to begin by thanking you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. We are delighted to read such positive comments about our service, our rooms as well as regarding our gastronomic offer ideated to create unique culinary experiences. We are looking forward to welcoming you again. Kind regards, Beatriz Ávila Red Level Director
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酒店的员工给我们安排了高级套房,里面特别好,有一个很大的阳台,还有一个浴缸。这家酒店的员工都特别的友好,也非常的乐于助人。酒店有一个很大的泳池,还有非常漂亮的花园。我真的非常喜欢在酒店一边喝着免费的饮料吃着餐前小吃,一边欣赏日落。
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回复来自大梅利亚伊索拉皇宫红色级别酒店的Red Level DirectorBeatriz_AVI
2019年2月10日已回复
Dear guest JMPScottie. Thank you for choosing our resort for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. In addition, we are glad to know that you appreciated our rooms and facilities, created for each of our guests to find their made-to-measure experience. We are looking forward to welcoming you soon. Kind regards, Beatriz Ávila Red Level Director
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价位
US$217 - US$471 (基于标准间的平均价格)
位置
西班牙加纳利群岛特纳里夫Guia de Isora阿尔卡拉
客房数量
90
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