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帝国酒店 (斯特劳德)
The Imperial Hotel

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旅客 (42)
客房和套房 (16)
餐饮 (10)

关于

在 斯特劳德 的 7 家酒店中排名第 7
地点
卫生与卫生
服务
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免费停车
餐厅
酒吧/大堂
免费高速WiFi
含早餐
会议室
会议设施
公用Wifi
提供早餐
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无烟房
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位于中心地带
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250 条点评
0问答
0 个房间贴士

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来这里很多次了,虽然有着非常令人放松的气氛,但是居住体验却并不是很好。我可能不是很幸运,这次的ales啤酒并不是很好喝。通常来说,ales啤酒都是桶底的或者满满的。无论如何,这次的ales啤酒就是不好喝。还有,厕所在夜晚开始的时候应该可以洗手了才对。不好喝的ales啤酒和不整洁的厕所并不是一个好的地方,这样下去是不会有对食物和饮品要求质量高的顾客的。我并不是很喜欢像curio一样的连锁店,但是起码这种基本的东西这里还是有的。
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回复来自帝国酒店的General ManagerLakshman G
2017年8月3日已回复
Dear Lisa H, I am sorry to hear about your experience with our ales and the toilets. Due to our central position in town and the train station not having a loo, many persons come to use our toilets. We have placed a kind notice in each toilet to help the staff rectify any issues during busy periods. We have also rectified the situation with the ales. I hope you have a great experience next time you come to visit us.
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这家酒店是最后一刻的预订。 它被证明是一个小宝石。 尽管站在道路上,这也是一个安静的位置。房间干净,房间漂亮干净,职员非常有礼貌。酒店位于核心地段,而且紧邻火车站。停车是免费的,但是车位有限。 早餐价值7.50英镑。 这里离斯特劳德火车站很近,所以到任意哪走路就可以了。我们在酒店里的泰式餐厅用餐,太棒了!总的来说很棒,我很喜欢这里。
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回复来自帝国酒店的General ManagerLakshman G
2017年8月3日已回复
Dear Jan A, Thank you for your lovely review which makes fair justice of the service we offer to our guests. No, we will not alter at all the style of our hotel. We do sometimes upgrade certain areas that need a bit of maintenance in order to keep our service up to standard. We look forward to welcoming you again. Kindest regards, Lakshman Gallage
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真的失望在房间里俯视看到的是屋顶的排气扇和厨房炊具的排气管,气味难闻,整晚噪音。当我们到达时,我们要求换一间房,但他们提供的是有同样景象和噪音的房间。床令人惊讶地舒服,浴室干干净净的。我们要的是家庭房,我们换的也还是家庭房,所以只是有一点点失望。如果你想呆这里,可以要一间可以俯瞰车站或停车场的房间。
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回复来自帝国酒店的ManagerLakshman G
2017年5月25日已回复
Dear Joybabe, Thank you for taking the time to review our property. Sorry to hear that you didn't like any of our two spacious family rooms. Please note that this is a city hotel and it is advertised as such. Unfortunately we can't provide any special views but we do try our best to accommodate our guests according to their requests and according to availability. Had we known that you were not still satisfied with the second room we offered you, we had tried to find an alternative solution ( like finding accommodation somewhere else with a special view to meet your expectations as we were fully booked) but unfortunately this was not the case.
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给他们应得的,我们21:00到这个泰国餐厅吃晚餐。他们说他们因为安静已经关门了,但还是决定继续开放,这非常好。食物不错,但是他们缺乏对细节的关注。一瓶酒端上来了,但是没有倒酒...我们不得不第二次要水...主菜上来过后桌子没有清理。酒店-我们的房间小但是足够,虽然我们要求的是一个安静的顶楼房间但是得到的是一个停车场上面的一楼房间...太累了以至于不想说什么了,当我们到那里的时候太饿了并且不想错过晚餐!早餐是自助餐但是是可订的全熟食早餐,那非常美味。房间整天都是干净的.位于市中心的中心位置,靠近车站...
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回复来自帝国酒店的ManagerLakshman G
2017年5月25日已回复
Dear Sissy55, Thank you for taking the time to review our property. Apologies for the misunderstanding regarding the restaurant closing hours. We take our last order at 10:00 pm. I think there was a sort of language barrier between you and the staff. The only day the restaurant is closed is on Mondays. We have already addressed the issue of the bottle of wine not being poured. Please accept our apologies. I am glad to hear that you liked our room. Unfortunately we couldn't offer a second floor room on this occasion as were fully booked and your booking was a last minute booking. For future stays, please contact us directly well in advance and we will allocate a room on the second floor for you.
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我觉得这个酒店的有些评论相当的严酷。我们在去南海岸的路上住了一个晚上。我们的房间看上去似乎是最近装修过的。房间干净,但是不幸的是,空调设备就在窗外。所以如果经理接受一些建议,他们会做好,至少会扩大两倍这个房间。我还会建议他们在更大点的浴巾上投点钱。我们在泰餐馆吃的晚餐很不错。早餐新鲜烧制。职员很可人,很有用。
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回复来自帝国酒店的ManagerLakshman G
2017年5月17日已回复
Dear Sheila R, Thank you for taking the time to review our property. We are delighted to hear your comments about your stay with us. I can confirm that 3 rooms including the one you stayed will be double glazed very soon. I apologise for the inconvenience the air conditioning unit may have caused. Bath towels are larger now as our laundry supplier has acquired new linen. It is great to hear that you liked the room decoration and that you enjoyed our Thai food and our customer service. We look forward to welcoming you again. Please feel free to contact us directly for future bookings. We will offer a special rate next time you book with us. Kindest regards, Lakshman Gallage
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上一页
价位
US$85 - US$299 (基于标准间的平均价格)
其他名称
imperial hotel stroud
位置
英国英格兰科茨沃尔德Stroud District斯特劳德
客房数量
23
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