I never write reviews but want to save anyone from staying here! You can't beat the location and with a bit of upkeep this property could be fantastic....BUT...... It is appalling!
The superior family apartment with patio is not fit for purpose and in my view should not be used for guests. There are large building works Behind the hotel (you will be woken before 8am!!) and the shower room has sustained considerable damage - tiles are cracked and falling and the back of the shower is covered in plastic sheeting. There was no proper heating - just a plug-in electric heater. This was the same in our other basement apartment - where the loo seat was broken as was the shower head. There was also bad damp patches on the walls, ceilings and curtains in the apartments. I complained to the manager endlessly and am still waiting to hear from the management regarding the compensation they said I would get..........why oh why will they not maintain this place? We first stayed here 2 years ago and complained of a broken shower in a different apartment then! Nothing has improved.

入住日期：2013年12月

地点

旅行类型：家庭旅行

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mojisola o 写了一条点评 2011年9月

英国伦敦

Not impressed.... indeed it is 2 stars and sliding fast

i stayed for six nights and felt i had wasted my money . 179 pounds a night is a lot to pay for what you get . As you walk into the entrance lobby the first thing you see if you look up to the ceiling to the left of you, is that part of the ceiling seems to be water damaged obviously due to some plumbing problem or the other . why has that not been fixed? there is no lift and indeed i had to climb up 72 steps to flat 6 which i stayed in . Utter nightmare......The wall of the staircase have scuff marks from the poor guests that have had to log their suitcases up these steps. There was no functioning lighting outside my room . I had to call the booking office to complain and for 2 nights had to use my mobile telephones light to provide illumination for me , so that i could see where to put my key. In my room there were 4 holes that had been drilled into the hole maybe when they were installing the TV , those holes were never filled with a polyfilla of any sort and are just on the walls gaping at you.!!!!!!!!!! The rooms are not professionally cleaned , the showers still have the streaks from your previous shower. the poor girls who clean the rooms are polite and are obviously working with the cleaning aids given to them . really all this place has going for it is 1. the location and nicely thought out decorated rooms . BUT THATS ALL!!!!!!!!!!!! I won't recommend it to anyone .

入住日期：2011年9月

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旅行类型：好友旅行

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Stephanie W 写了一条点评 2010年4月

华盛顿西雅图

Worst service I've ever encountered- anywhere in the world!

When I arrived there was one person there to greet me - a woman who didn't speak any English (or pretended she didn't). When I got to the room (top floor with no one there to offer the 'help' with bags their website promised) the room was made up but not clean. When I tried to call her I discovered the phone did not work. (Also advertised as an 'amenity' on the website). So I went down 3 flights of stairs again and knocked on her door. She pretended to not understand me but did tell me that the phones were inop but would be fixed on Monday (this was Saturday). Of course Monday rolled around and no one fixed the phones. The phones were out the entire week I was there. The internet service was marginal at best and a good part of the time I had not internet at all, and when I did the service was painfully, aggravatingly slow. The couple in the room across from mine were livid because the husband needed the internet to work. They checked out after one day. I would have left but I was ill in London and didn't have the energy or strength to find a new hotel. Several other guests I spoke to also left early. I met them as I wandered around the hotel with my computer desperately trying to get online.
When I complained I was literally screamed at and told that I was a troublemaker who was just trying to get a free vacation! A man named David who I spoke to on the phone asked me why I was so difficult and accused me of being a racist because I complained that the
woman at the hotel site (who, let me add, was hardly ever there) didn't speak English well enough to communicate effectively. He told me that I was breaking the law - that racism was against the law in England! Unbelievable.
The clothes dryers did not work. My freezer had so much frost in it that I couldn't have gotten a popsicle in it.
Again, I only remained there all week because I was traveling alone and too ill to relocate.
Do yourself a favor - steer clear of this hotel.

入住日期：2010年3月

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旅行类型：独自旅行

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zool 写了一条点评 2005年11月

thornhill

A very nice place, spacious well appointed and with excellent service

We arrived from Canada on a Sunday morning in a car provide by Draycott House.It took a while for someone to answer the door but I believe she was on an upper floor housekeeping.
Our resevation was for a one bedroom flat but we were given a three bedroom on the second floor.It was explained that the occupants of our original room wished to stay longer. This was very spacious and had a nice reception room on the front, opening onto a small balcony. The kitchen was well equiped(washer dryer,microwave,dishwasher and good utensils) and compact but was quite workable.Most of our meals were prepared here.A basket of groceries were provided so that shopping could be deferred until refreshed.
There were two bathrooms so we each used one of them, this sped things up in the morning. Each bathroom was equiped with a bathtub and shower with ample hot water,towels and soap.
A telephone was provided (you paid for all calls made) with an extension in the bedroom,and television,dvd player etc.
Our primary purpose was to visit The Chelsea Flower Show a couple of times which was within easy walking distance, even though there is a London bus stop just outside the door.Travel into the city was very easy with the tube station (Sloane Sq.) close by.
A very enjoyable stay, our previous choice was 55 Park Lane which no longer does short stays. Draycott House was a plus for us.

入住日期：2005年5月

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