这次到访Ireland是为了到Croke Park看演唱会,酒店徒步行约15-20分钟便能到达,散场是因封路及人太多大约需走30分钟,酒店服务态度十分好,入住当天我们早上8时便Check in, 因与朋友入住希望要求更换双床房,下午入住时发觉仍安排了大床房,回去与职员商量是否客房爆满未能安排双床房,原来是职员忘记看备注要求,安排我们更换双床房并替我们升级了!房间很舒适亦十分大,可惜灯光不足早上化妆是觉得很不方便,浴室花洒的水力十分足够,浸浴十分舒服;早餐比其他酒店丰富,但如果需付费享用便不太值得。最不满酒店的地方是插苏位竟不在床的旁边,在这个年代是很不方便的。酒店价格昂贵,但设施偏旧。
Dear, Thank you for choosing RIU Hotels and Resorts for your vacation and for sharing your experience with us. As a service-oriented hotel chain, we really appreciate your positive comments about our staff and we are glad to hear that we were able to meet your taste with our gastronomy. We have sent your comments and suggestions to the respective heads of departments involved. We hope to see you again in RIU so that you can enjoy the quality, service and attention that define our hotels. With our best wishes we remain, Online Reputation Manager Riu Plaza The Gresham Dublin RIU.com
Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We appreciate our guests’ comments since they help us improve our services. We will share your impressions with the corresponding department in order to make adjustments, if necessary. We really hope you will give us a second chance to redeem ourselves and give us a chance to demonstrate the high standards of Guest Service that are typical at our resorts. With our best wishes we remain, Hotel Riu Plaza The Gresham Dublin Online Reputation Manager