No idea

Perseverance I'm afraid! Customer Services are based out in Philippines and are so far removed from anything IHG or Head Office. Keep trying though. Sorry couldn't be much more help!

I would hazard a gues and say no - you can't - even though hotels are permitted for self isolation it would not be easy to do - and the Lancaster is not a full service hotel with room service. Food deliveries / takeaways would not be delivered to your door and you would be unable to linger in Reception waiting for them, or go out or to the restaurant for food (if it is re-opened) Dont forget - you would be confined to your room for a full 14 days! Excerpts from the .gov advice... "How to self-isolate in your accommodation..." You should self-isolate in one place for the full 14 days, where you can have food and other necessities delivered, and stay away from others. You must self-isolate at the address you provided on the public health passenger locator form. This can include: your own home staying with friends or family a hotel or other temporary accommodation You should not have visitors, including friends and family, unless they are providing: emergency assistance care or assistance, including personal care medical assistance veterinary services certain critical public services You cannot go out to work or school or visit public areas. You should not go shopping. If you require help buying groceries, other shopping or picking up medication, you should ask friends or relatives or order a delivery.