Dear dgorob557890, Thank you very much for you positive evaluation. We are delighted to read that you had a wonderful stay with us and felt so comfortable. Your lovely comment regarding our hotel rooms, the internet and the live music at our Bourbon Street Bar is a great motivation for all of us. Please be assured that we shared it with the entire team. We are looking forward to welcome you back again, soon. With kind regards Britta Toborg Director Guest Relation
Dear Allan, Thank you very much for taking the time to evaluate your visit at the Grand Elysée Hamburg. We are delighted to see that you experienced a wonderful stay with us and felt so comfortable. Your lovely words regarding our hotel rooms and the culinary diversity make us very proud. Please be assured that your positive feedback is a great motivation for all of us, which we shared with the entire team. We are looking forward to welcome you back again, soon. With warm regards Britta Toborg Director Guest Relation
Dear Sue, thank you very much for your positive evaluation. We were delighted when reading through your lovely comment which is such a wonderful recognition for us. Your feedback concerning our staff and service as well as the hotel rooms and our breakfast makes us very proud. Please be assured that we shared it with the entire team. We are looking forward to welcome you back again, soon. With kind regards Britta Toborg Director Guest Relation
Dear Edison, Thank you very much for taking the time to evaluate your visit at the Grand Elysée Hamburg. Positive as well as critical comments are vital for us to constantly improve our service and hotel facilities. We take great pride in providing our guests with the highest service and product and for this reason we are sorry that we failed to meet your expectations. We can assure you that it was definitely not our intention to disappoint you with not changing the bedsheets every day and would like to sincerely apologize for the inconveniences. Our standard is to change the bedsheets every second day during the guests stay. If you like to have it changed each day, please do not hesitate to contact us, so we can make you feel even more comfortable. Furthermore we noted your annotations concerning a bidet at the toilets down at the lobby and the air conditioning. We very much hope to welcome you back again at the Grand Elysée Hamburg to totally convince you of the standard and quality of our hotel. With kind regards Britta Toborg Director Guest Relation
Dear Shelley, Thank you very much for your positive feedback. We were overwhelmed when reading through your comment which is such a wonderful recognition for the entire Grand Elysée team. Your lovely words concerning our service, the breakfast as well as our hotel rooms and especially our concierge are a great motivation for all of us. Please be assured that we shared your feedback with the entire team. We are looking forward to welcome you back again, soon. With kind regards Britta Toborg Director Guest Relation